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I can echo the other experiences.Long times being put on hold, people on the other end of the line who are extremely hard to understand, not following through on promises.

I shortened one night of a hotel stay. The hotel said I had to get approved by Expedia. Expedia said they had to get approved by hotel manager. Hotel Manager said they would issue credit to Expedia.

Expedia says I have to call them due to "security" reasons and can no longer discuss this case via email....!Like I have learned and taught in my years of providing customer service, if you don't get decent and sensible customer service, don' use them again..ever!

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rustyosgood
Irving, Texas, United States #885405

Why did you give them a 3?????

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