My father passed away and we needed to book a hotel for the funeral. We accidentally submitted the wrong date and noticed it at the end of booking.
We could not cancel online so called Expedia. Talked to "Jay", foreign, who cancelled the reservation for us and we rescheduled. Jay had trouble understanding English but assured us it was cancelled. It was not completely cancelled.
It does not show up on our online itinerary but apparently it does show up in their system. We were charged. We have now been on the phone with customer service for 2 hours and 15 mins trying to get it resolved! We were hung up on TWICE and spoke to 4 different people (all foreign, we could barely understand them).
Now we are told to call back tomorrow! Run-around!
I will NEVER, EVER use Expedia again and will spread the word.
Our next correspondence will be a letter to the CEO. Ridiculous!
Monetary Loss: $303.