We booked out trip to St. Maarten to celebrate our 5 year anniversary through Expedia. When we got to the airport, we were not able to check in. The airline did all it could and when there was no resolution, they credited us the full value of the flight.
When we got home, called Expedia and explained what happened. They said that they could not do anything for us to refund the $800 for the hotel, even though the events were beyond out control. They said that because the hotel will not refund them, they can't refund us. What a way to keep a customer!! I will never use Expedia as they proved me to how they take care of their customers. They do not believe in customer service.
I was willing to try and get half my money back as I explained that I would like to rebook for February and even that was not an option.
Stay as far away as you can from Expedia. I have learned first hand why they have a horrible customer service rating.
Monetary Loss: $800.