Travelled to Can Cun, arrived at airport early, told we were on standby. Normal practice, Delta overbook flights by up to ten people and those with the lowest status get put on standby and only get on if they can get volunteers to opt out of the flight.
This was a surprise 40th birthday present for my wife and only three days, so you can imagine the stress it caused. Whilst we did get on the flight, when we asked why we were one of the ten CHOSEN to be off loaded, they told us it is all to do with STATUS. As we are new to the US, we have no Delta airline membership. They also told us that using a third party like Expedia means you have even LOWER status!!!!
This was totally unacceptable and means we will NEVER use Expedia again. If, when booking, we were told there was a RISK of being off loaded, I would not have booked it. In future we will book directly with airline and join airline miles. We will be spreading the word WIDELY warning others that if you book through Expedia, you are at the bottom of the food chain when it comes to service, status and risk.
Sorry, but not good enough. We booked weeks ago and paid in full. UNACCEPTABLE by Delta, but too risky via Expedia.
Please pass on to other unaware travelers. Why increase the risk of not getting where you want to go.
Review about: Expedia Flight Booking.
Reason of review: Poor customer service.