State: California City: San Francisco Clear all filters (19 of 1859 reviews match)
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I booked a hotel the canceled it. I booked again for different days. Long story short even though I canceled the first one I never got a refund. I ended up paying twice. I called Expedia was on the phone for 45 minutes and they said I would get a refund it would...
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2.3
#799892
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Went online to Expedia to book a "Book Now, Pay Later" hotel reservation. Nevertheless, my credit card WAS charged $438.60. I called Customer Service, in El Salvador, to request a cancellation and refund. I was told it was my error and the refund would take 5...
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1.0
I didn't like
  • Customer support representative
#765594
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Has all my flights cancelled by expedia .. I booked a flight on Nov 9 th and return on the 19th ,, Montreal to San Francisco. Expedia sends me a message on the 9th that is cancelled.. ( I don't check my email every day and expecially when I already have a ticket...
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#737653
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Thank you for sharing your story. My husband and I booked and paid for. A 2 night stay in Capitola CA. Through Expedia.The hotel had a 4.5 rating and was $200.00 for the first night and $180.00 for the second night. We thought this was a deal as it was a Holliday...
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#726755
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I pre-paid flight to NYC and hotel. When I arrived at the hotel it was the most old and disgusting hotel ever. I checked out and told the front desk I wanted to cancel my reservation. They informed me I would have to do it through Expedia. I have spent the last 5 days...
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2.5
I didn't like
  • Customer experience
  • Cheating customers
#656608
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I had to change my itinerary. I ended up cancelling and getting a credit. I spent 16 hours total getting the credit arranged after they told me the insurance I had purchased for trip coverage did not cover changes. During this time, I talked to at least 10 people over...
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2.0
I didn't like
  • Extremely poor customer service
#640954
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I've spent over an hour on the phone with Expedia (I'm still on hold at 1:15 hours). I keep getting transferred, and each time I beg the service person to make sure I get properly transferred to the rewards program quickly. This worked the second time, but I was...
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#640754
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Booked a room then on the day of checking I get called from the Hotel said expedia over booked them and that they couldnt do anything because there were no rooms - Call expedia hold time is 3 hours!!!!!! Schedule a call get called back 4 hours later EVERY SINGLE ROOM...
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1.0
I didn't like
  • Extremely poor customer service
  • Lack of response from expedia
#598157
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Booked a hotel in Roatan, Honduras and paid over $600/night on a room that not only didn't have any of the nice to have amenities(Balcony, phone, TV, Safe etc.) but did not have running water and looked nothing like the advertisement on Expedia. I was told by the Hotel...
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I didn't like
  • False claims
  • Extremely poor customer service
  • Lack of response from expedia
#581530
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Contact Expedia

Headquarters Address:
101 NE 3rd Ave STE 1720
Fort Lauderdale, Florida 33301-1168
United States
Phone:
(404) 728-8787
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Attempted several times to change ticket and was met by incompetence and real unprofessional response from supervisors and staff. Firstly, the accents made it really hard to understand what they were saying on the phone and for them to understand what I was saying. I...
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Anonymous
anon

I attempted to change my itinerary over the phone. The customer service rep from India did not understand what I was asking for and told me that it could not be done. I asked ...

#505980
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