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this happened twice: I booked a flight with expedia and rented a car same time, the timing for the rental cars was way off so I was charged extra by the rental car companies. The second time I noticed before and tried to adjust with Hertz. They said it would be no...
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jsteinkamp
jsteinkamp

Since I called Expedia and wrote this review I have recieved 23 emails about the itinerary, it feels like harassment.

1.0
I liked
  • Initial price
I didn't like
  • Added charges to my bill
#920427
Reply to reviews
The only compliant is the trip advisors reviews of Julia Tours in Spain going back to 2012 complian after complaint on Julia Tours..which Expdia uses as a tour provider. You would think Expedia would discontinue their services after years of bad complaints or at least...
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#867637
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I booked a honeymoon trip as a gift for my son and daughter-in-law. I had to change the dates for the entire itinerary so I contacted the Expedia customer service. I initially thought everything was corrected after speaking them and waiting for more than an hour while...
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2.0
I liked
  • Website
I didn't like
  • Holding for hours on phone
  • Incompetence
#858681
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Other Product Review

Expedia
#697996
Can't deal with my 3 hour call on hold by expedia reps in the Philippines. It's so ridiculous. Never use expedia again!!!!! Never!!!!
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Expedia Best Price Guarantee Review

Expedia
#679231
2.0
Details
Expedia did not want to honor their low price guaranty because it was no longer available on their site. I was on hold for so long that by the time a representative picked up, the lower price listing was gone
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Website
When re-booking a flight through Expedia, they booked me a flight with an 8 (!!!) hour layover, when the entire trip is only 4 hours. They never indicated this layover or the arrival time for the flight when we rebooked over the phone. I later learned through someone...
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1.0
I didn't like
  • Booking errors
  • Worst travel experience of my life
#842266
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I had have a voucher for a cancelled flight, they will not honor. Their written voucher say "Book By ", they now say Complete travel by" Claim the air line has the money which is BS Obviously Expedia got the credit for cancelled flight. 4 Calls, 1 1/2 hours. terminal...
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#806877
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You have people in the Philippines dealing with your customers that could care less. I called three times to try to cancel a flight that evening because my daughter had caught the flu. Each time I was put on hold for 45 minutes!!! The third time after being on hold...
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I didn't like
  • Being hanged up on
#791977
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My girlfriend was in a bad accident and in critical condition at the hospital. We had a trip to Hawaii coming up and I had booked the flight through Expedia. We cancelled the trip two weeks prior to leaving. Expedia would not issue a refund, only a credit voucher with...
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Anonymous
Anonymous

Another greedy customer who doesn't care about the airline company or the terms of the contract he agreed to. When you buy an airline ticket for another person, you make a gi...

1.0
I didn't like
  • Never call back
  • Useless customer representative
  • Poor online website function
#715112
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Expedia - Spent over 1 hour being bumped!
I have purchased 6 roundtrip flights for 4 adults and 2 children. When I was about to book flight and check out, it will not confirm my order. It kept saying to keep trying in a few minutes. I keep at it for about 4 times and then decided to call customer service. ...
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1.0
I didn't like
  • Delay
  • Poor online website function
  • Extremely poor customer service
#681380
Reply to reviews
I made a reservation with a hotel through Expedia.Com; I Never got a confirmation e-mail. Concerned that the reservation wasn't made, I contacted the hotel directly. They confirmed the reservation was in fact there. Two weeks later my travel plans changed and I...
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#667240
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I made a reservation for hotel starting on July 12 through the 13th upon arriving at the hotel I found that the hotel staff was very rude I contacted Expedia to see if I was able to cancel without being penalized they told me I could they also contacted the hotel to...
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Anonymous
Anonymous

Can Expedia ever win? This guy complains to Expedia about the hotel and asks if he can cancel without penalty. What would any reasonable person including Expedia think: 1) ...

1.8
#665553
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