Expedia Los Angeles, CaliforniaComplaints and Reviews

Submit ›
1.5 Based on 493 reviews
Compare to others
Respond to your
  • Customers like
    • Price comparisons 10
    • Bad bad bad 9
    • Easy website 8
  • Customers don't like
    • Extremely poor customer service 106
    • Lack of response from expedia 42
    • Substandard service 29
More Less

this happened twice: I booked a flight with expedia and rented a car same time, the timing for the rental cars was way off so I was charged extra by the rental car companies. The second time I noticed before and tried to adjust with Hertz. They said it would be no problem. When I picked up the car I got charged for picking up the car 1 hour too early and dropping off the car 4 hours too early! I called expedia the operator argued with me! DO NOT... Read more

Was this review helpful? 0 0

The only compliant is the trip advisors reviews of Julia Tours in Spain going back to 2012 complian after complaint on Julia Tours..which Expdia uses as a tour provider. You would think Expedia would discontinue their services after years of bad complaints or at least reprimand them on not following their guidelines to be one of their tour provider..have you Expedia grown into such a giant that they just dont care about customer satisfaction... Read more

Was this review helpful? 0 0

I booked a honeymoon trip as a gift for my son and daughter-in-law. I had to change the dates for the entire itinerary so I contacted the Expedia customer service. I initially thought everything was corrected after speaking them and waiting for more than an hour while they got approval level staff involved, made changes, charged me extra and confirmed the change to the overall itinerary. When my son and his wife arrived for their flight to Punta... Read more

Was this review helpful? 0 0

When re-booking a flight through Expedia, they booked me a flight with an 8 (!!!) hour layover, when the entire trip is only 4 hours. They never indicated this layover or the arrival time for the flight when we rebooked over the phone. I later learned through someone in the corporate office, and my own flight search that there were in fact flight options with NO stop over or much, much shorter layovers (ie, 1 hr and 40 mins). Once I received... Read more

Was this review helpful? 0 0

I had have a voucher for a cancelled flight, they will not honor. Their written voucher say "Book By ", they now say Complete travel by" Claim the air line has the money which is BS Obviously Expedia got the credit for cancelled flight. 4 Calls, 1 1/2 hours. terminal on hold agents don't speak English very well, Supervisors are not available, terminal HOLD and don't answer or hang up on you. You will never get your money back from these... Read more

Was this review helpful? 0 0

You have people in the Philippines dealing with your customers that could care less. I called three times to try to cancel a flight that evening because my daughter had caught the flu. Each time I was put on hold for 45 minutes!!! The third time after being on hold for 45 minutes some guy picked up and after a conversation of 20 minutes, he said so you want to cancel the flight? Completely frustrated I raised my voice and said yes. He hung... Read more

Was this review helpful? 0 0

My girlfriend was in a bad accident and in critical condition at the hospital. We had a trip to Hawaii coming up and I had booked the flight through Expedia. We cancelled the trip two weeks prior to leaving. Expedia would not issue a refund, only a credit voucher with the airline. Additionally there was going to be a $400 re-booking fee when I went to re-book a flight. I thought this was really messed up due to the circumstances, but things... Read more

Was this review helpful? 0 0
  • From mobile
  • Sep 11, 2015
  • #697996

Can't deal with my 3 hour call on hold by expedia reps in the Philippines. It's so ridiculous. Never use expedia again!!!!! Never!!!!

Add comment

I have purchased 6 roundtrip flights for 4 adults and 2 children. When I was about to book flight and check out, it will not confirm my order. It kept saying to keep trying in a few minutes. I keep at it for about 4 times and then decided to call customer service. I was on hold for over 15 minutes and a person (in the Philippines) picked up and tried to help me. They couldn't locate my order (I am a registered member) so we had to manually... Read more

Was this review helpful? 0 0
  • From mobile
  • Aug 08, 2015
  • #679231

Expedia did not want to honor their low price guaranty because it was no longer available on their site. I was on hold for so long that by the time a representative picked up, the lower price listing was gone

Add comment
Did not find what you were looking for?
You are reading about Expedia.
Filing a new complaint about