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this happened twice: I booked a flight with expedia and rented a car same time, the timing for the rental cars was way off so I was charged extra by the rental car companies. The second time I noticed before and tried to adjust with Hertz. They said it would be no problem. When I picked up the car I got charged for picking up the car 1 hour too early and dropping off the car 4 hours too early! I called expedia the operator argued with me! DO NOT...
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jsteinkamp

jsteinkamp Since I called Expedia and wrote this review I have recieved 23 emails about the itinerary, it feels like harassment.

1.0
I liked
  • Initial price
I didn't like
  • Added charges to my bill
#920427
The only compliant is the trip advisors reviews of Julia Tours in Spain going back to 2012 complian after complaint on Julia Tours..which Expdia uses as a tour provider. You would think Expedia would discontinue their services after years of bad complaints or at least reprimand them on not following their guidelines to be one of their tour provider..have you Expedia grown into such a giant that they just dont care about customer satisfaction...
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I booked a honeymoon trip as a gift for my son and daughter-in-law. I had to change the dates for the entire itinerary so I contacted the Expedia customer service. I initially thought everything was corrected after speaking them and waiting for more than an hour while they got approval level staff involved, made changes, charged me extra and confirmed the change to the overall itinerary. When my son and his wife arrived for their flight to Punta...
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2.0
I liked
  • Website
I didn't like
  • Incompetence
  • Holding for hours on phone
#858681

Other product Review

#697996
Can't deal with my 3 hour call on hold by expedia reps in the Philippines. It's so ridiculous. Never use expedia again!!!!! Never!!!!
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Expedia Best Price Guarantee Review

#679231
2.0
Expedia did not want to honor their low price guaranty because it was no longer available on their site. I was on hold for so long that by the time a representative picked up, the lower price listing was gone
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When re-booking a flight through Expedia, they booked me a flight with an 8 (!!!) hour layover, when the entire trip is only 4 hours. They never indicated this layover or the arrival time for the flight when we rebooked over the phone. I later learned through someone in the corporate office, and my own flight search that there were in fact flight options with NO stop over or much, much shorter layovers (ie, 1 hr and 40 mins). Once I received...
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1.0
I liked
  • Horrible phone customer service
I didn't like
  • Booking errors
  • Worst travel experience of my life
#842266
I had have a voucher for a cancelled flight, they will not honor. Their written voucher say "Book By ", they now say Complete travel by" Claim the air line has the money which is BS Obviously Expedia got the credit for cancelled flight. 4 Calls, 1 1/2 hours. terminal on hold agents don't speak English very well, Supervisors are not available, terminal HOLD and don't answer or hang up on you. You will never get your money back from these...
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You have people in the Philippines dealing with your customers that could care less. I called three times to try to cancel a flight that evening because my daughter had caught the flu. Each time I was put on hold for 45 minutes!!! The third time after being on hold for 45 minutes some guy picked up and after a conversation of 20 minutes, he said so you want to cancel the flight? Completely frustrated I raised my voice and said yes. He hung...
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I didn't like
  • Being hanged up on
#791977
My girlfriend was in a bad accident and in critical condition at the hospital. We had a trip to Hawaii coming up and I had booked the flight through Expedia. We cancelled the trip two weeks prior to leaving. Expedia would not issue a refund, only a credit voucher with the airline. Additionally there was going to be a $400 re-booking fee when I went to re-book a flight. I thought this was really messed up due to the circumstances, but things...
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Anonymous

Anonymous Another greedy customer who doesn't care about the airline company or the terms of the contract he agreed to. When you buy an airline ticket for another person, you make a gi...

1.0
I didn't like
  • Useless customer representative
  • Poor online website function
  • Never call back
#715112
I have purchased 6 roundtrip flights for 4 adults and 2 children. When I was about to book flight and check out, it will not confirm my order. It kept saying to keep trying in a few minutes. I keep at it for about 4 times and then decided to call customer service. I was on hold for over 15 minutes and a person (in the Philippines) picked up and tried to help me. They couldn't locate my order (I am a registered member) so we had to manually...
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1.0
I didn't like
  • Delay
  • Extremely poor customer service
  • Poor online website function
I made a reservation with a hotel through Expedia.Com; I Never got a confirmation e-mail. Concerned that the reservation wasn't made, I contacted the hotel directly. They confirmed the reservation was in fact there. Two weeks later my travel plans changed and I needed to cancel the reservation. I contacted the hotel. The manger told me I had to cancel through Expedia. I attempted to sign on to Expedia.com but was rejected; they did not have...
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#667240
I made a reservation for hotel starting on July 12 through the 13th upon arriving at the hotel I found that the hotel staff was very rude I contacted Expedia to see if I was able to cancel without being penalized they told me I could they also contacted the hotel to see if that was a possibility I never did ask them to cancel it I waited for 2 hours at the hotel with all of my stuff once I went to the window they told me that Expedia had...
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Anonymous

Anonymous Can Expedia ever win? This guy complains to Expedia about the hotel and asks if he can cancel without penalty. What would any reasonable person including Expedia think: 1) ...