Not resolved
Customer service

I have been on hold for 4 hours with Expedia and have not yet spoken with anyone. I have a hotel booked at Universal Orlando's Cabana Bay for tonight, October 6, 2016.

I booked this particular hotel because it was on the Universal Studio's property. The Halloween event we were attending was canceled because Hurricane Matthew is fast approaching. Orlando and the surrounding area is under mandatory evacuation. I am simply trying to cancel my reservation.

I attempted to cancel through the hotel; however, because I booked through Expedia, I was told I cannot by a representative of Lowe's, the owner of Cabana Bay. I attempted to access information and cancel via the Expedia website. I was not able to cancel through the website as well.

I highly encourage anyone who considers booking through Expedia not to.

Product or Service Mentioned: Expedia Vacation Package Booking.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Customer service resolution.

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