Expedia
Reviews and Complaints

Two days of trying to get somebody on the phone when you finally get someone on the phone, you cant understand what youre saying

I want to get important information like the confirmation numbers ticket numbers gate numbers in other words I was trying to get my ticket information. Finally, I was put into Expedias reservations, but I needed all kinds of codes and confirmation numbers, which is exactly what I was trying to get by calling all those numbers and not getting a person to tell me where on this phone I can find those numbers as you can tell I can hardly even explain to you the difficulties these are the worst difficulties and the worst people the worst company Ive ever had to deal with ever traveling is hard enough with all these miserable idiots that take your money and then leave you hanging.

Ive gotta leave home here tomorrow afternoon to get on a train to get to the airport I dont even have a ticket yet.

The worst is theres nobody to defend you. Theres no phone numbers. You can call all the numbers that say you can talk to a human. You cant talk to a human because you need confirmation numbers.

You need numbers that youre trying to get if you could talk to a human because they cant send you those numbers unless you have all kinds of confirmation numbers so that you can get the numbers. Do you see what I mean the worst company ever welcome to [GEOGRAPHIC_DATA] and its new idiocy of computers and AIs if Americans are that stupid to love this crap my next tickets gonna be out of this country and I hope I fall out of the boat.

I am writing to file a formal complaint regarding my recent trip booked through Expedia, which included a flight, hotel, and car rental. Unfortunately, the entire experience was extremely stressful, and I suffered significant financial losses due to errors and misinformation from your partners and the lack of resolution from Expedia support.

1.

Car Rental Issue

Before traveling, I contacted the car rental location to confirm whether someone would be available at check-in time or if I could pick up the car the next morning. I was clearly told that I could pick up the car the following morning without any issues.

However, when I arrived, the staff informed me that I could not pick up the car because the reservation had already been canceled for not picking it up on the same day. They gave me a phone number to call, and when I called, the representative repeated the same thingthat my booking was canceled and there was nothing they could do, even after I explained that I had called and emailed earlier and had been told I could pick it up the next day.

They said the only option was to make a new reservation, which forced me to pay again. Later, when I contacted Expedia, the rental company lied to your agent by saying they could offer me a voucher for the original reservationthe same reservation they insisted was canceled when I was there in person.

This situation was completely unfair, misleading, and felt like a scam to take more money from me. I ended up losing more than $150 because of this.

2. Hotel Issue

Shortly after the car rental issue, I faced another serious problem with the hotel. My reservation was fully paid, but the hotel canceled it because I didnt check in on the 19th.

I arrived on the 20th, and they told me I no longer had a reservationeven though everything was paid in full.

Once again, Expedia support did nothing to resolve the issue. As a result, I was forced to sleep in my car on the street for the night, which was unsafe, extremely uncomfortable, and completely unacceptable. This caused an additional loss of around $100.

Overall Experience

I am extremely disappointed, frustrated, and honestly feel robbed.

I followed all procedures, called ahead, confirmed information, and still ended up paying more than $250 in losses, sleeping in a car, and dealing with disrespect and misinformation from your partners.

What makes this worse is that Expedia support failed to resolve either issue, despite both being caused by the hotel and car rental partnernot by me.

I expect a full review of my case and a refund for the losses I suffered. After this experience, I will never book any service through Expedia again.

We tried and tried to book at The Meadows Raceway through the Internet. Well, we are getting that huge storm running all over America.

So, to no avail. We called The Meadows concierge. Left a message since they were on another call. Waited.

Called again and made the reservation. We arrived at the hotel and were told by the front clerks at the front desk on January 24th, 2026, that in no uncertain terms, no way had we made the appointment there. I had asked if we had a reservation then? We were told yes.

Well, how did we get an invitation if we hadn't spoken to anyone here? We were told by two separate employees that it must have been Expedia. To our knowledge, neither of us had even sourced out for Expedia for anything. We were given a room.

It was a king suite. We were also informed that the buffet breakfast was no longer complimentary. The cost was $12 for each individual, and it will be automatically billed to my card. If we choose not to have the breakfast buffet, then we need to tell the front desk now.

I had asked what did the breakfast bar consist of? We were informed of a complete menu. Then I had asked several times as to what time the breakfast bar opens. Again, we were told at 6 am until 10 am.

We arrived 17 minutes after 6 am. There was a young lady sitting at the side table reading and eating. It was a very nice breakfast bar. After a few short minutes, a lady came in, looked around, then told my friend that the bar didn't start until 6:30 am.

It didn't matter; she said okay. Between the argument out at the front desk with a group of men who were plowing and wanted to be paid, and that being told we were in that area illegally basically, my friend started to show signs of deep distress and had asked me to shut off my social media and that people were looking over and staring at us. We went immediately to our designated room. Rest was necessary.

It didn't happen. A health issue happened, and we needed to go home ASAP. That was around 9:30 a.m. this morning.

I had called directly to that front desk to cancel any extra charges for the breakfast bar. The man that answered tried to tell me many, many times that I shouldn't do that at all. First off, I do not need anyone, including an Expedia customer service representative, to tell me how, when, where, and why I am going to beat them at their own things. It is so unbelievable to think we dialed an Expedia number when clearly it was that direct hotel in front of The Meadows Racetrack & Casino.

It also had been our very first time staying in the hotel so we could rest, enjoy a dinner, rest some more, and tomorrow have a great day in the casino and steakhouse. It didn't happen. As in, not only that, but I'm trying to tell the front desk to simply cancel a breakfast bar for two so we could not be charged. It was near impossible!

After he finally understood, it was fine in a timely manner. I tried over and over again to cancel that reservation for this evening's sleepover and to check out early Monday morning. Ugh. Nope, that was a huge hassle and somehow a language barrier at first.

What BS! I had to drive home in an emergency shutdown of all roads due to steep, high snow on the insulated side of 10 inches, and we creeped home. I would like to convey that it was all a mess. If I did have Expedia instead of the hotel itself.

I am writing now to inform the associate that it needed to be canceled at the time I left at 8:30 am this morning, but to no avail. Omg, why me? I would like a free night or something out of this huge diabolical incident!

Thank you, Tammy Wilkinson 108 Victory Dr. Smithfield, PA 15478 Phone # 724-812-**** cell phone number

This is clearly a passing the buck experience. We had booked with Expedia regarding a stay at the [GEOGRAPHIC_DATA] in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA].

While we paid full price for a restaurant breakfast and other amenities, not only were the amenities nonexistent, we were the only ones in the hotel (which was *** and unsafe). I emailed the Waring House manager, and she basically told us to take it up with Expedia since we paid Expedia. After two months, we have yet to receive our refund nor a response from Expedia.

Whoever is responsible for the false advertising should be the ones to reimburse us. Ours was a horrible experience with both Waring House and Expedia.

I requested a cancellation of my return flight to Aman Jordan for myself and grandson reference: #733733****8256 on medical grounds. Thursday the 26/03/2026 i had surgery for a cataract which did not go as planned, there were some complications which has meant that i have to be extra careful and have been advised not to fly.
I was told that my application for a refund as per your policy was confirmed, and i would receive a confirmation email to this effect.

I did not receive a confirmation email but instead an ongoing stream of flight changes. I spoke to someone at Expedia today who looked into this and confirmed that i would receive a refund and a confirmation email. I received an email but it contained etickets for a flight from Seatle in December 2026. I did not understand the contents of the email other than this, and that it did not confirm my refund yet again!!

I only had plans to travel from the UK where we live, not somewhere in the USA, and at the appointed week as booked. I would be most grateful if you could look into this on my behalf. Please note this is very difficult for me to keep pursuing this matter. I am a senior citizen with complex health problems, added to which at present vision is limited to say the least and i have struggled to write this email message with the use of only one functioning eye.

Thank you for your kind attention. Wendy Boyd.

I have had the absolute worst, most traumatizing experience booking my flight to visit my parents in Auckland yesterday. Not once during the process of booking my flight to Auckland (where I had a 5-hour layover in Perth) was it mentioned that I needed an Australian transit visa.

I completely understand why I need this visa; however, the lack of communication regarding the need for it is shocking. I got to the airport with my South African passport and New Zealand visa and was told by South African Airlines (SAA) that I am not allowed to fly because I need an Australian transit visa (the first time this was mentioned throughout the whole process of booking flights). When my dad tried to cancel his booking via a customer representative of your company, they told us they couldn't cancel it and we should speak directly to SAA. SAA told us the exact opposite, that only you can cancel it, as I booked my flights through you.

Therefore, one party was pointing to the other, saying they cannot help, and I was unable to cancel my flight, meaning I won't get a refund for R20,000, as it shows that I was a no-show, and I now have to book a new flight. I cannot explain the frustration and sadness I am feeling at this moment as this trip has been booked months in advance and it is the only time I have off from work to visit my parents. You have been so unhelpful during this whole process. The lady at SAA told me the transit visa is a new thing and has been effective since February.

The communication regarding this requirement is shocking. I don't know what to do and how to move forward regarding this.

I have attached my dad's name, surname, and cellphone number as he made the booking. You'll be able to find it easier then.