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Pissed Consumer Interviews ?

Expedia is a nightmare. To tell my story would take a novel. They cost me $4000 extra money that is down the drain b/c they couldn't understand plain English. I have been trying to plan a simple trip and it's been such a nightmare that I don't even want to go anymore. I have been on the phone with them for up to 3 HOURS A DAY for two weeks and they still haven't resolved a simple issue. She tells me there's a time difference between here and Italy and I SCREAM, "In two weeks, you haven't been able to find the right time? Are you kidding me?" She said they would handle this as urgent, which is exactly what they said two weeks ago. We're leaving in 3 weeks and still don't have a hotel room b/c of them. And that's just one part of the story. I don't think I've ever ever dealt with more incompetence.
Expedia - Bait and Switch on pricing
Expedia - Bait and Switch on pricing
Expedia - Bait and Switch on pricing
Expedia - Bait and Switch on pricing
The room I was trying to book was advertised $141 per night plus taxes and when we tried to book it jumped to $160. I tried a few time thinking I must have done something wrong, but no, always the same price. This was disappointing for me, so what to do next. So I...
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Company wrote 0 public responses to the review from Nov 05.
#1394145
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My husband booked an All-Inclusive trip to Mexico through the Expedia website for three couples, including us. He looked after the booking for all of us. At the time of the booking, the price was approximately $1,200 pp for double occupancy. We went ahead and made the...
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Company wrote 0 private or public responses to the review from Aug 14.
FlamboyantKangaroo
FlamboyantKangaroo

I had the same experience and based on the thousands of negative reviews it looks like Expedia's irresponsibility and disregard for their customers (now former customers) is t...

Anonymous
JHS

It's safer and cheaper to book direct. Expedia took our money and did nothing to correct error they made.

#1329272
Reply to reviews
they sold me a room and then added a third party after they got my money then sent me to a room with a lockbox then told sorry we need this imaginary person they made up to steal my money
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Company wrote 0 private or public responses to the review from Dec 01.
EmotionalBedlingtonTerrier
EmotionalBedlingtonTerrier

i found that when you try to get companies to do what is right they dont care the game plan is to fustrate you until you give up i begged for my money for hours from expedia b...

1.0
#1412664
Reply to reviews
Basically bait and switch! Here is some of the exchange : Expedia lack of service -----Original Message----- From: To: cspcustcare-en-us-x-exp@customercare.expedia.com Additional Recipients: Subject: Re: Flights:Seat - Case ID : [REQ:M-20074352] Sent: Apr 9, 2018...
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Company wrote 0 private or public responses to the review from Apr 09.
2.1
I liked
  • Website is good until they have your money
I didn't like
  • No customer service
#1230367
Reply to reviews
Expedia - PISSED
Stayed at one of the recommended agent booked hotels and had to change rooms and still got bitten by bed bugs in Fremont, Ohio Days Inn ref#7385781463484 first day; second day different hotel booked before agent had correct location so I ended up driving 44 miles back...
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Company wrote 0 private or public responses to the review from Oct 14.
1.3
#1381720
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Expedia - Suspicious

i forgot when they finally refunded me they claim that company been out of business for about ten days or they were working together in my opinion i was just extra determined but if they could have gotten away with it they would have
Company wrote 0 private or public responses to the review from Dec 02.
#1412865
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Expedia - Set me up for credit card fraud

they sold me a room then told me i had to talk to a owner who gave me a fake lockbox number and expedia said sorry too bad we dont care if we sold you a room that didnt exist
Company wrote 0 private or public responses to the review from Dec 01.
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I liked
  • I thought i was dealing with them direct
I didn't like
  • I was not told about third parties until expedia stole my money
#1412657
Reply to reviews
Booked a round trip flight with Expedia via Delta air in Oct. and purchased their travel insurance, which doesn't give any information when booking ticket. Turned out that Hurricane Michael hit at my destination and the residence I was visiting was seriously damaged. I...
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Company wrote 0 private or public responses to the review from Nov 13.
1.0
I didn't like
  • Offer worthless travel insurance purchase very deceptive
#1399913
Reply to reviews
July 24, 2018 departure to August 14, 2018 return. I booked a flight from Birmingham, AL to Los Angeles, Ca. My return flight was on American Airlines. I paid Expedia for a round trip ticket. When I was ready to return back to Birmingham, AL. Usually, I go online to...
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Company wrote 0 private or public responses to the review from Nov 26.
#1408133
Reply to reviews
i was renting a room at la quinta /hospital onm sept 20 2018 an they put down the wrong date so we could not get the room that nite so wwe cancelled that an went to another motel which was the kiva and we went thru expedia again but b the time we got there the money...
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Company wrote 0 private or public responses to the review from Nov 02.
#1393215
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