Expedia

We tried and tried to book at The Meadows Raceway through the Internet. Well, we are getting that huge storm running all over America.

So, to no avail. We called The Meadows concierge. Left a message since they were on another call. Waited.

Called again and made the reservation. We arrived at the hotel and were told by the front clerks at the front desk on January 24th, 2026, that in no uncertain terms, no way had we made the appointment there. I had asked if we had a reservation then? We were told yes.

Well, how did we get an invitation if we hadn't spoken to anyone here? We were told by two separate employees that it must have been Expedia. To our knowledge, neither of us had even sourced out for Expedia for anything. We were given a room.

It was a king suite. We were also informed that the buffet breakfast was no longer complimentary. The cost was $12 for each individual, and it will be automatically billed to my card. If we choose not to have the breakfast buffet, then we need to tell the front desk now.

I had asked what did the breakfast bar consist of? We were informed of a complete menu. Then I had asked several times as to what time the breakfast bar opens. Again, we were told at 6 am until 10 am.

We arrived 17 minutes after 6 am. There was a young lady sitting at the side table reading and eating. It was a very nice breakfast bar. After a few short minutes, a lady came in, looked around, then told my friend that the bar didn't start until 6:30 am.

It didn't matter; she said okay. Between the argument out at the front desk with a group of men who were plowing and wanted to be paid, and that being told we were in that area illegally basically, my friend started to show signs of deep distress and had asked me to shut off my social media and that people were looking over and staring at us. We went immediately to our designated room. Rest was necessary.

It didn't happen. A health issue happened, and we needed to go home ASAP. That was around 9:30 a.m. this morning.

I had called directly to that front desk to cancel any extra charges for the breakfast bar. The man that answered tried to tell me many, many times that I shouldn't do that at all. First off, I do not need anyone, including an Expedia customer service representative, to tell me how, when, where, and why I am going to beat them at their own things. It is so unbelievable to think we dialed an Expedia number when clearly it was that direct hotel in front of The Meadows Racetrack & Casino.

It also had been our very first time staying in the hotel so we could rest, enjoy a dinner, rest some more, and tomorrow have a great day in the casino and steakhouse. It didn't happen. As in, not only that, but I'm trying to tell the front desk to simply cancel a breakfast bar for two so we could not be charged. It was near impossible!

After he finally understood, it was fine in a timely manner. I tried over and over again to cancel that reservation for this evening's sleepover and to check out early Monday morning. Ugh. Nope, that was a huge hassle and somehow a language barrier at first.

What BS! I had to drive home in an emergency shutdown of all roads due to steep, high snow on the insulated side of 10 inches, and we creeped home. I would like to convey that it was all a mess. If I did have Expedia instead of the hotel itself.

I am writing now to inform the associate that it needed to be canceled at the time I left at 8:30 am this morning, but to no avail. Omg, why me? I would like a free night or something out of this huge diabolical incident!

Thank you, Tammy Wilkinson 108 Victory Dr. Smithfield, PA 15478 Phone # 724-812-**** cell phone number

I am writing to file a formal complaint regarding my recent trip booked through Expedia, which included a flight, hotel, and car rental. Unfortunately, the entire experience was extremely stressful, and I suffered significant financial losses due to errors and misinformation from your partners and the lack of resolution from Expedia support.

1.

Car Rental Issue

Before traveling, I contacted the car rental location to confirm whether someone would be available at check-in time or if I could pick up the car the next morning. I was clearly told that I could pick up the car the following morning without any issues.

However, when I arrived, the staff informed me that I could not pick up the car because the reservation had already been canceled for not picking it up on the same day. They gave me a phone number to call, and when I called, the representative repeated the same thingthat my booking was canceled and there was nothing they could do, even after I explained that I had called and emailed earlier and had been told I could pick it up the next day.

They said the only option was to make a new reservation, which forced me to pay again. Later, when I contacted Expedia, the rental company lied to your agent by saying they could offer me a voucher for the original reservationthe same reservation they insisted was canceled when I was there in person.

This situation was completely unfair, misleading, and felt like a scam to take more money from me. I ended up losing more than $150 because of this.

2. Hotel Issue

Shortly after the car rental issue, I faced another serious problem with the hotel. My reservation was fully paid, but the hotel canceled it because I didnt check in on the 19th.

I arrived on the 20th, and they told me I no longer had a reservationeven though everything was paid in full.

Once again, Expedia support did nothing to resolve the issue. As a result, I was forced to sleep in my car on the street for the night, which was unsafe, extremely uncomfortable, and completely unacceptable. This caused an additional loss of around $100.

Overall Experience

I am extremely disappointed, frustrated, and honestly feel robbed.

I followed all procedures, called ahead, confirmed information, and still ended up paying more than $250 in losses, sleeping in a car, and dealing with disrespect and misinformation from your partners.

What makes this worse is that Expedia support failed to resolve either issue, despite both being caused by the hotel and car rental partnernot by me.

I expect a full review of my case and a refund for the losses I suffered. After this experience, I will never book any service through Expedia again.

COST ME $3000.00 FOR NOTHING!!

Booked a trip on December 13th 2025. Cancelled a few hours later because I felt it was too expensive and I panicked.

Also I did not know that it had gone through because I never got a confirmation at the time of purchase. It just kept loading. I saw my credit card had the cost of the trip so thats when I cancelled. The hotel was no refundable which I had not realized.

When I realized this I wanted to keep the hotel stay so that I wouldnt be paying for nothing but they wouldnt let me. Told me I cancelled so the reservation didnt exist! So I paid $3000.00 for nothing!

I gave big business a few months pay for nothing!

I feel violated, defeated, and disgusted!!

Big business/$$$$$! Rules the world.

I arrived at the checkin desk at about 10-45am Jan 19 to board my plane at about 2- 30pm leaving Tampa and travelling via Ottawa to Toronto with a stop over in Ottawa. I was told that the plane for Toronto boarded at 3-30pm.

I then spent about 30min trying to convince them that they were illinformed but after that they wanted to see my passport which I had accidentally left at home caused by receiving an email from your company requiring me to check in on line just as I was leaving and requested details from my passport.

I was able to get back to the airport just as the staff were leaving and I was not able to check in.There was nobody to speak to so I had to wait around until they came back to 3-30 Pm I was told they they would put me on another plane or give me a refund until the realized that I had booked through Expedia so they said they couldnt do that. The morale of this experience dont book through Expedia.

No email support, only phone, and there is an endless phone loop. When you finally do get through, you get a message that says they cannot take the call at this time.

We left our hotel a day early. The hotel said they could refund us until they saw we booked through hotels.com and said we had to contact Expedia. I cannot get through on the phone after trying for 30 minutes, and the online chat is a useless A.I. loop.

Booking number is: 720678****5754. We left 12/8/25 morning.

They said Expedia/Hotels.com could call to confirm they noted our early checkout. Margaritaville Jacksonville Beach, 715 1st St N, Jacksonville Beach, FL, 32250.

1 star review

unacceptable experience, roaches and poor response from staff

my stay at this hotel was extremely disappointing. shortly after checking in, I discovered roaches in my room. I called the front desk multiple times to report the issue. their only solution was to move me to another room, which also had roaches (I saw three in total).

when I called again to complain, I was told my only options were to move yet again or check out early, with no offer of a refund or even a discount for the inconvenience.

the lack of cleanliness and poor handling of the situation were unacceptable. I would not recommend this hotel until they address their pest problem and improve their customer service.

I was a loyal Expedia customer for over 35 years, but my final experience permanently ended that relationship. In late 2021, I had to cancel an international British Airways flight due to COVID conditions.

I received $1,486 in airline credits. Over the course of 2022 and 2023, I made multiple attempts to rebook through Expedia. Each time, I was told no flights were available, even after offering several alternative dates. The virtual agent system made it extremely difficult to rebook the flight, and the process became so frustrating that it actively deterred me from continuing.

To make matters worse, I was repeatedly told by Expedia agents that my credits were valid into 2023, only to later discover they had expired in 2022. By the time I was able to get a clear answer, Expedia stated nothing could be done and that the airline would not reinstate the credit. After years of stress and being passed back and forth between Expedia and the airline, I permanently lost $1,486 through no fault of my own. Expedia ultimately took no responsibility and offered no goodwill resolution.

I have now permanently deleted my Expedia account.

Bottom line: If something goes wrong, Expedia will hide behind automation, give conflicting information, and leave you stuck between the airline and their system. After 30+ years as a customer, this is how they chose to end the relationship.

For some unexplained reason Expedia double booked my flights to Aruba. Upon checking in American Airlines found the double booking error and cancelled one of the bookings #00173******** and 00173******** to release the seats.

the other bookings #733071****0285 and 733071****02--- were used for the flight.

I called your customer service and after being transferred several times I was finally connected to an agent who helped find the error and said I would be refunded $400 per ticket less $100 per ticket that American requires for the cancelations.

I thanked him for his help, but questioned the $100.

He asked me to hold on while he checked that issue. After about 20 minutes on hold listening to music a message came on saying that the line had not been used and the call was terminated.