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Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Expedia is a nightmare. To tell my story would take a novel. They cost me $4000 extra money that is down the drain b/c they couldn't understand plain English. I have been trying to plan a simple trip and it's been such a nightmare that I don't even want to go anymore. I have been on the phone with them for up to 3 HOURS A DAY for two weeks and they still haven't resolved a simple issue. She tells me there's a time difference between here and Italy and I SCREAM, "In two weeks, you haven't been able to find the right time? Are you kidding me?" She said they would handle this as urgent, which is exactly what they said two weeks ago. We're leaving in 3 weeks and still don't have a hotel room b/c of them. And that's just one part of the story. I don't think I've ever ever dealt with more incompetence.
Most helpful review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
All INCLUSIVE doesn't necessarily mean EVERYTHING!!! - Expedia review
I booked an "All inclusive vacation" at a resort that was rated 4.8 stars out of 5 for 11/26->12/3/18. Resort shows 13 restaurants avail but only 2 were open. New chef menus being developed. Buffets with under/over cooked food, flies/birds landing on food, left out...
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5 comments
Anonymous
#1625772

I would never allow a third party service to book anything anywhere at any time for me. You must do your own homework or you'll wind up at the "Paradise Palace" or whomever is willing to kickback to Expedia. You wanted cheap and used a cheap-o service, so you really shouldn't be surprised by second or third class accommodations.

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Featured
Review
#1430291 Review #1430291 is a subjective opinion of poster.
Service
Vacations To Go MeliÁ Caribe Tropical Vacation Package
Cons
  • Booked all inclusive resort should be shut down expedia no help
  • System booked ticket horrible nightmare scammed
  • Booked all inclusive
Reason of review
Not as described/ advertised
Loss
$2300
Preferred solution
Full refund, reimb medical expenses and travel voucher
Tags
  • Complaints Discredited
1.1
Details
We rented a car and collision insurance through Expedia. Total price that we were supposed to be charged at the counter was slightly over $40. We picked up the car and told the guy that we did not want ANY insurance. However, he sneaked the SLI (liability insurance)...
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Review
#1759969 Review #1759969 is a subjective opinion of poster.
Service
Expedia Car Rental Booking
Pros
  • Never dealing with expedia again
  • Dishonesty
Cons
  • Website and call center with misleading claims
Reason of review
Pricing issue
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Car Rental
  • Expedia Scam
  • Badcarrental

Change flight | Expedia review from Dammam, Eastern Province

Unfortunately Canada help center line is busy for long time, and the US center would not help solve my problem because I was booked with the Canadian center.
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Review
#1759312 Review #1759312 is a subjective opinion of poster.
Service
Expedia Flight Booking
1.1
Details
Never rent a car there. They charged $107 for an international driver's license which was never provided. We realized after leaving the parking lot that they had triple charged us as we had declined all rental company coverage just as we have done many times in the...
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Review
#1758763 Review #1758763 is a subjective opinion of poster.

Be careful with that company! Expedia involved with this fraud business

1.2
Details
I was Rent a car from "Payless rent car" from Expedia in OTP Bucharest Romania , this company charge me 5 time more than our agreement and since than (2 week) i did not recieve any comment or help from the coustmer support! I hope they will call me back and try to solve that terrible situation. Don't get tricked by Expedia, they do fraud business.
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Review
#1758719 Review #1758719 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Fraud Business
  • Car Rental
  • Expedia Bad Service

Refund | Expedia review

I never requested this. Not sure how u in my email
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Review
#1756988 Review #1756988 is a subjective opinion of poster.
Pros
  • Price for room

Get avalable room to rent | Expedia review

4.3
Details
I believe the marriage and many gang recruiters. That was against him iask to find me a room to rent. Be I waited v v very good a month of time I guest thos unclean spots don't even like him but I'm in courage to find house home and a thanks exspedia work zone 6:00 8:00
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Review
#1751288 Review #1751288 is a subjective opinion of poster.

Refund | Expedia review from Racine, Wisconsin

1.0
Details
I paid for flight protection I was trying to get an earlier date I had to buy two tickets to get home I was ill that's why I needed to come home and I couldn't switch dates. I would like a refund. Byron Riley
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Review
#1750322 Review #1750322 is a subjective opinion of poster.
Service
Expedia Travel Insurance

Hotel terrible | Expedia review from Flushing, New York

1.0
Details
The hotel was poorly located. Rooms were not updated. But the worst was the location
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Review
#1747762 Review #1747762 is a subjective opinion of poster.

To cancel my booking | Expedia review

i booked at wil's suite in tagaytay last December 26, 2019 but the hotel is closed already when we arrived in there. i called the owner and he said that we can cancel the booking. so i need the proof that expedia cancelled my booking to have my payment back in my credit card
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Review
#1743576 Review #1743576 is a subjective opinion of poster.
Service
Expedia Room Booking

Contact Expedia Customer Service

Website:
Mailing Address:
101 NE 3rd Ave STE 1720
Fort Lauderdale, Florida 33301-1168
United States
Phone:
(404) 728-8787
All Expedia Contacts

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Latest Question

Expedia Questions

Expedia Charged my acct five times and i still have no booking

Expedia is busy taking mopney from my account reducing funds that I want to use for my booking. Please help. i need to go to London.
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Review
#1740550 Review #1740550 is a subjective opinion of poster.
Pros
  • Never dealing with expedia again
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund