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Mistake made by an agent who canceled my flight to go

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my days have been an odyssey since I called to make a change to my return flight, the person made the mistake of canceling my outward journey, now they made a report to hear the call to see who had the mistake I just wanted to change my return and that person canceled my trip, now no one is responsible and I am waiting to solve the problem since last week, no one is responsible for you, they wash their hands saying that they have to wait and since now the ticket is more expensive I do not they want to pay and they say they have no availability. I advise them to check well because they are not I ask for a manager and they are never available because the agents work from the houses for your problem

User's recommendation: check until the last letter because afterwards they will not be responsible for you.

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Featured
ID
#2668981 Review #2668981 is a subjective opinion of poster.
Preferred solution
I want my flight from July 15 to later, it was canceled by your mistake
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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DO Not PREPAY for hotel! Hotel.com with Expedia leaves decision to hotel to refund
DO Not PREPAY for hotel! Hotel.com with Expedia leaves decision to hotel to refund
DO Not PREPAY for hotel! Hotel.com with Expedia leaves decision to hotel to refund
DO Not PREPAY for hotel! Hotel.com with Expedia leaves decision to hotel to refund
DO Not PREPAY for hotel! Hotel.com with Expedia leaves decision to hotel to refund
Update by user Mar 12, 2020

Refund from Expedia

Update by user Mar 12, 2020

Thank God Expedia Has Common Sense and Concern for Customers ❤️They agreed that asking for heat in a hotel is reasonable. After I wrote Expedia Board of Directors, Consumer Relations called and emailed me. Sending me a refund and my husband got...

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3 comments
#2034345

Thanks for telling your experience I was about you really helped me out

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Resolved Featured
ID
#1788926 Review #1788926 is a subjective opinion of poster.
Service
Expedia Room Booking
Cons
  • Extremely bad customer service
Loss
$232
Preferred solution
Full refund
New Reviewer

Make hotel reservations

Need to make reservations for Tuesday October 26 and October 27 at Americas Best Value Inn in Beaumont, Texas.
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ID
#3008159 Review #3008159 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

They told me free parking , laundry on site restaurant on site

Nothing they promised existed in this hotel Change my hotel I am stuck for a week free parking, no laundry site not even restaurant open
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ID
#3008086 Review #3008086 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Full refund
New Reviewer

Never got confirmation of hotel after I gave all my credit card info.

Over 30 minutes waiting for online confirmation, and still no hotel booked! Had to call hotel directly to find no reservation and the price was $30 more per night to book directly.

User's recommendation: Use a PC and not iPhone to book.

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ID
#3008068 Review #3008068 is a subjective opinion of poster.
Loss
$396
Preferred solution
Let the company propose a solution
New Reviewer

Charge was made in my account

Expedia - Charge was made in my account
I was charged $87.16 out of my account and I never book no flight with Expedia on spirit, you could never reach one of them every time you call customer service you could never get through And I want my money back
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ID
#3007599 Review #3007599 is a subjective opinion of poster.
Pros
  • Really hard to speak to a live person or agent on a phone
Cons
  • Lost money
  • If i can rate a billion negative stars i still do
  • Navigating customer service is a nightmare
Loss
$87
Preferred solution
Full refund
New Reviewer

Refund harrssment

Please call discrimination please call me. Can I talk to a live person call me the owner was giving me a hard time over my service dog told me it was privet property and to leave

User's recommendation: Not good.

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ID
#3007505 Review #3007505 is a subjective opinion of poster.
Pros
  • Make the customer feel hole
  • No pros plenty of cons like you cant talk to a person
Cons
  • Cannot speak to anyone
Loss
$100
Preferred solution
Full refund

Refund issues

My refund was never fully processed and has taken MONTHS. I have called several 100x and the it beyond frustrating. Process my refund. DO NOT trust the refund process.

User's recommendation: Do NOT TRUST REFUND POLICY.

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ID
#3007409 Review #3007409 is a subjective opinion of poster.
Location
San Francisco, California
New Reviewer

Over charged

You double charged me for my room and you cant ever get through to talk to anyone Its very frustrating to deal with this company
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ID
#3007327 Review #3007327 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Full refund
New Reviewer

Charged my card 3 times

Terrible customer service !!! I was never able to speak to an agent and help solve my problem. NEVER!

User's recommendation: Terrible.

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ID
#3007221 Review #3007221 is a subjective opinion of poster.
Location
Sayville, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I made a reservation with the Westin hotel in Dallas in july, for October, turned out my reservation went through reservation .com In September my wife had a medical issue that required surgery to see if it was cancer, the surgery was scheduled for the same day as our...
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ID
#3007216 Review #3007216 is a subjective opinion of poster.
Location
Pilot Point, Texas
Loss
$248
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I can't log in into trip

I have my itinerary, but when I try to log in into my itinerary information it will reject my email and password.
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ID
#3007181 Review #3007181 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Reservations vacation packages

Is this company not active ? Why your customer service does not work . I need to speak with a person , not a computer.
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ID
#3006831 Review #3006831 is a subjective opinion of poster.
Location
San Juan Capistrano, California
Preferred solution
Book a vacation package
New Reviewer

To cancel transaction because it charged my card to many times

I bought a plane ticket and hotel and rental car and as I was in payment page I put in card number and all my info and as I clicked proceed booking it said error and still charged my card multiple times and did not give me itineraries or anything and it basically charged me all the money I had and I need to get it back in order to get the ticket I need and the money I need to do it
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ID
#3006495 Review #3006495 is a subjective opinion of poster.
Pros
  • Easy booking
  • Coinvent booking on the web with multiple selections at once
Cons
  • Extra charge
  • No real customer service
Loss
$2500
Preferred solution
I would like to have a refund or cancel the payment if you can so that I can get help re doing it and purchasing my flight and stuff because I’m military and I need to have this fixed in order to leave my station
New Reviewer

I made a mistake and booked my room for the wrong days

I booked my room on the wrong days and I want to refund my money please because it only refunded $9.00
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ID
#3005834 Review #3005834 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$70
Preferred solution
Full refund
New Reviewer

Billing

Billed in error hgghhhbvhjhhnbhhhhhbhjhbbbgffccgggggvhhjbnbhbbbhghhbbvhggvvhgggvgggvvvggfffffffffffff
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ID
#3005357 Review #3005357 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Trying to get help booking a flight

They screwed up a booking that took hours to rectify and its completely ridiculous that theres no way to get someone on the phone. Sometimes old school is best. The corporate heads need to know their customer service leaves a lot to be desired. I will definitely not be using their services ever again.

User's recommendation: Use at your own risk.

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ID
#3005239 Review #3005239 is a subjective opinion of poster.
Location
Newport Beach, California

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