I have been going back and forth with Expedia for over 2 weeks regarding a $437.70 reservation refund. The original reservation was canceled with a email agreement that I would not be charged additional fees and would receive a refund on any charges. They have...Read more
Made a hotel reservation in Cambodia and received a confirmation. The next day, hotel sent an email stating they had an error and had no rooms and suggested I find another hotel which I did. When I asked the hotel to refund my money, they stated I needed to cancel the...Read more
- Initial offer
I didn't like
- After being told by multiple people i would be paid
- Putting me on hold again and again
I work for a hotel I noticed all those booking websites WILL lie to you about how many rooms they have left and they will try to overcharge you whenever they can. Do yourself a favor call hotel you want to stay at directly speak 2 a manager 99% of the time they will...Read more
Booking made through Expedia for Macdonald Marine Hotel and Spa, North Berwick under the above reference. Request made on online booking at time of booking was "My husband is disabled and we will require a QUIET, accessible room with a stand alone shower (not a bath...Read more
Expedia - Not always truthful advertising!
Today is my wife's birthday. We booked a room in the Blue Spruce Hotel in Arlington Tx because they advertised as they have an indoor pool. They don't! We are disappointed and will never use Expedia again! The hotel is clean.
I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that...Read more
As someone in the hospitality industry I can say that Expedia and all their corporations have the worst customer service I've ever experienced. They don't have any standards as to how they should speak to customers. A simple date change i was trying to do for a guest...Read more
I didn't like
- Not owning their error
- False promises
- Inexperinced staff
I booked a flight ticket from Expedia and all confirmation numbers from the Expedia. However, the airline refused to issue the ticket when I was at the airport since Expedia did not ask my passport information during my booking. I had to buy another more expensive...Read more
Expedia customer service is a JOKE!
My wife spent the day dealing with ineptness and indifference with SEVERAL customer service reps! Horrible, frustrating, aggravating, depressing!
Back in Oct 2017, while in vacation in Romania, I have received an email form Expedia regarding my return flight from Iasi to Bucharest being canceled. I've been trying to get my money back since then, no success. They’ve been assuring me for a while that they are...Read more
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