Expedia

Nov 30 dic 4, 2023

I recently had the displeasure of staying at the SLS Hotel in Los Angeles, and the experience was nothing short of a costly nightmare. From the moment of arrival, the service was consistently abysmal, and the staff exhibited a shocking lack of hospitality.

The entire staff, from the valet to the waitstaff and bellmen, seemed perpetually in a bad mood and provided no semblance of good service.

The check-in process was needlessly complicated, and the staff displayed a dismissive and rude attitude towards guests.

The hotel itself was a disappointment. The aged ambiance was accompanied by a pervasive unpleasant odor, dim lighting, and an overall lack of upkeep. However, what truly set this hotel apart was its utterly atrocious service and treatment of guests.

The staff's attitude was completely unyielding. We couldn't charge restaurant bills to our room, the bellman refused to assist with luggage, and the valet was visibly irritated when returning our carthis, despite the exorbitant $70 per night fee.

The front desk personnel were consistently rude, adding to the overall unpleasant experience.

One night, we returned to room 265 to find it completely flooded (attached are photos and videos). We immediately reported the issue to the front desk, only to be told they needed to investigate whether it was our fault. This was preposterous, as housekeeping had serviced the room during the day and should have noticed any issues. Regrettably, we received no follow-up on their promised investigation.

Upon requesting a solution, we were offered a room with a single bed, which was not a feasible option as we had booked a room with two beds.

The entire ordeal stretched until 4 am. The next day, at 9 am, we were told we could change rooms. However, when we were ready for the switch, we were informed it wasn't possible, and we had to endure the soaked room until further notice.

It took a staggering 28 hours, in the early hours of the next day, before we were finally moved to a new room. Throughout this ordeal, the hotel offered no support, no apology, and, most shockingly, no reimbursement for the inconveniences and damages caused.

Adding insult to injury, the cost of this nightmarish experience was exorbitant, with a mind-boggling $493 per night for a room.

I find it appalling that such a steep price would be attached to a stay marred by such severe issues. As a result, I am seeking a full refund for the four nights of my stay.

When we inquired about compensation, the hotel callously shrugged off any responsibility, claiming we booked through Expedia and should take the matter up with them. This lack of accountability is unacceptable, especially considering the high cost of our stay.

The SLS Hotel claims to be a 5-star luxury establishment, but it utterly fails to live up to such standards.

This experience was not only the worst we've encountered in any hotel but particularly disheartening given the hotel's reputation and price point.

We departed thoroughly disappointed, having received no compensation or resolution for the numerous issues we faced. This stay was a far cry from the luxury experience promised, and I strongly advise against choosing the SLS Hotel for your accommodations in Los Angeles.

I REQUEST A FULL REFUND FOR THIS NIGHTMARE

I booked a flight and room for a weekend getaway thru expedia. My flight was canceled after the departure time, frontier had no flight options for the same day!

The trip was only 2 days to begin with so I called expedia to see if I could get a refund since I would miss half my trip if I could get a flight the next day. Frontier refunded the cost of the canceled flight with no help to get new travel plans. Expedia DID NOT refund the room reservations and a week later I still have the $400 charge on my card and expedia says I dont qualify for a refund!!! I'll be disputing the charge with my credit card company!

What a waste of time, horrible experience, no customer service from frontier or expedia! I will NEVER use either company again! I also lost money for show tickets, event tickets, and pet boarding because of this last minute cancelation!

Frontier has no customer service phone number and the customer service desk at the airport was ridiculous! They were rude, useless, gave no solution or answers!

I purchased a package vacation deal (Flight and Hotel) from Expedia to Victoria House located in St. Croix, US Virgin Islands.

Expedia booked me a flight that ended in St. Thomas, US Virgin Islands. This is an ocean away from my Hotel. No ferry, shuttle, or flight was offered to St.

Croix. Expedia told me to change the fIight my self. I was forced to change my flight plans myself to the proper destination with no assistance from Expedia. This costed me an out of pocket "change of flight", fee of $186.00 in which spirit did not reimburse.

Had I not caught this mistake in time I would have been stranded on an island for 5 days an ocean away from my vacation.

Since I changed my flight my self Expedia has updated my itinerary but have not offered any monetary reimbursement. Trying to resolve this with Expedia has costed me time, money, and stress, and I should be compensated for there error.

I booked a room at the Comfort Suites in Oakbrook Terrace IL. for 2 nights to visit family on Christmas, I came down with Covid and was unable to make the trip.I chated with 6 of you agents all telling me they were trying to contact the hotel to get me a hardship refund and they finally said they were unable to contact the manager and I would have to pay anyway.

So I called the hotel and spoke to one of the managers and he said it is Expedia that issues a

refund in a hardship case because you actually purchased the rooms from them.

Not sure why I've been lied to from Expedia but I am very sick and don't understand the lies.

I would like to speak with a supervisor before I contact your corporate office and blow this up on social media !

I don't believe that you treat your customers this way and lie about it during covid and Christmas

Thanks ! Mike

After booking through Expedia I arrived at the hotel to check in about 45 minutes early and was then charged $30 to get into the room slightly early so I decided not to spend the $30 and just go eat and wait. Then the hotel staff followed me to my car trying to get the extra money out of me after trying to charge me double for the room unsuccessfully due to having paid for the room already through Expedia.

Once near my vehicle he then asked who the guy was, and I said that's my guest, and he got mad and said oh no two men cannot stay in a room and that he would have to pay extra for an extra person. I'm disgusted that Expedia would even promote this type of treatment to the consumers that use Expedia like I use to.

Now I just go to hotels and ask how much and pay them directly instead of using travel sites as they all seem to be connected together. Thank you, Expedia, for making that trip so memorable, as I had to pay more money that day to go to a different hotel that allowed two men to stay there without a problem.

I had the worst experience w/expedia and the company the support. At the rental location I was treated less than even before seeing my ID she was high signing and disgruntled I can imagine because I look young.

And then once my ID was shown, I was treated less than for being a local .I was told to cancel my booking she wasnt going to help me when I asked why she said its because I had a debit card and was a local I said I didnt understand because the website allowed me to use a debit card and she said to call and talk it over with Expedia and then call the next person in line. Completely disregarding me. I spoke to Expedia rep and he was concerned and attentive said he would put in a request for my cancellation, but because it was a holiday I would have to wait I followed the correct Procedure on how to cancel yeah, the constant emails between me and the rep stated that the policy was no debit cards or locals. However, the website does not state this when booking is made and if a debit card is not acceptable theres no reason why my debit card should be charged.

That is a total contradictory. I cant take a rental car out on a debit card but you can charge me for no services only headache

I was hit with a large hidden fee. I wasn't sure exactly who to contact since Expedia won't allow a representative to answer the phone without an itinerary number.

The hardest part about contacting them is when they accepted my purchase through navy federal I never received an itinerary number. This means I am not getting an actual operator to get on the phone and it hangs up on itself at a certain point in the call.

So, I am supposed to receive a refund on my first transaction that was force cancelled. No big deal (I hope). Next purchase was a half hour later after finding the hotel and flights I wanted.

It didn't post exclusively from Expedia but also third party. This other party charged me twice 1,500 and 386.27 to equal 1886.27 on top of 603.47 from Expedia.

The payment before submitting-that I expected- was 1342.49. My bank was charged 2,489.74.

On February 5th, I bought a Phuket Osaka flight with Hong Kong Airways via Expedia, as I thought it was a reliable company. My flight date was March 18th

But 2 days ago, I received an e-mail from the airline company stating that the flight date was rescheduled to March 19th That's why I can't catch my connecting flight to Osaka.

Also, my trip to Osaka and my hotel reservation are ruined . When I wrote to the airline company

In this case, they said that I should contact the agency where I bought the ticket.

But the problem is

Expedia does not have an e-mail address or phone number for customer services.

my ticket money was wasted and my travel plan was ruined.

I was left in an extremely difficult situation. I urgently want my money back and I advise everyone to never use Expedia.