Expedia

01/29/25 PISSED OFF:

Following is a letter I composed to Expedia in an attempt to obtain reimbursement for a hotel room in the Dominican Republic. I have not yet found an address to send it.

If you have access to Expedia, I would appreciate it if you could forward the letter to them, or perhaps share with me the address you might have.

Thank You,

Joseph Monroe

Joseph Monroe

6881 Wide Valley Dr.

Brighton, MI 48116

01/26/25

Dear Expedia, Re: Cancellation of hotel booking.

HISTORY: Vacation to Dominican Republic, 1 traveler Vacation Dated: 02/05/25 - 02/12/25 Confirmation Number 44827****

PROCESS: I began on 01/20/25 to book a hotel in or near Punta Cana. Exhausting a multitude of options, I came upon an opportunity supported by Expedia for a unit located at Los Corales Beach Village. Checking in was easy and resulted in my finding that they did have a unit available.

My needs were simple, but the mid-week reservations were somewhat of a deterrent for other attempted bookings. I used the Expedia tab to gain assistance in the attempted booking.

The amount of written description was minimal, but from the photographs, I could see that it was a multi- story building which bothered me because I was looking for a ground level unit to accommodate a wheelchair (I was traveling alone and cannot carry a wheelchair up stairways). The information advertised on the website provided no opportunity to select the actual unit nor the floor that the unit was located on, nor was there reference to the provisions for the handicapped applicants. I attempted to call the phone number listed in the ad but was answered by a Spanish-speaking staff, so we were unable to communicate. I found an opportunity to speak to an Expedia representative who told me that the best way was to fill out the booking info that would be used to gain access to the details available.

He assured that the information provided would NOT result in a booking until I was satisfied with the details. Providing the booking details did not help in getting the information about the floor that the unit would be located on or information regarding handicap access. Frustrated in this process, I went to a virtual assistant provided by an agent named Sohail. I conveyed my concerns.

He attempted to contact the front desk using the same phone number that I previously used. Mr. Sohail said he was able to talk to the staff person on duty at that time and said that staff person spoke English. I immediately attempted another call but ran into the same Spanish-only-speaking staffer.

I made 2 more additional calls over a span of 3 hours, but no luck in talking to an English-speaking agent. (I have a print-out of the full conversation with Mr. Sohail.) Feeling that obtaining a ground-level unit was not going to be possible, and based on a comment that Mr. Sohail made about the fact that the ground -level unit appeared to be for a larger group of people and that he was not able to see an elevator.

(I assumed he was looking at some sort of a floor plan that was NOT a part of the ad) I relied on the notion that an actual booking would NOT occur until I had an answer to the access issue. In no way could I consider leaving it to fate if I should show up at the doorstep of Los Corales only to find that I would not be able to get into a unit on an upper floor! Disappointed, I decided to examine other opportunities. Wanting to make sure that Los Corales was aware that my interest in their unit had dwindled, I attempted to contact them to reverse my decision.

This I did on January 23, 2025, only to find the they had already applied all the booking information I gave them on the promise that it would not be used in such a manner! This was the first time that I had access to the description and to the full extent of the terms...something that I should have had...something that Expedia's virtual agent Sohail should have referred me to. The magnitude of consequence for booking with no reversal, and with no prior notification and only a small-print notification and non-disclosure until a booking was completed by Los Corales without an opportunity to review is completely insane!! Now adding insult to injury, I get a notice from Expedia (Jan 24) telling me that the reservation has been cancelled, but there is no refund!

Then, this morning on January 26, I get a notice from Booking.com that my upcoming trip (in 10 days) says I can CANCEL FOR FREE until 11:59. After this, there will be a FEE IF I CANCEL! This entire scenario is a SCAM! Expedia knows it!

I found a multiple number of similar rip-offs on sites like PISSED OFF. Insomuch as Expedia collects a fee as a result of this booking, then Expedia is as guilty as the merchant in a scam that is deliberately aimed at taking advantage of a novice web user. Expedia gives its approval to the creation and posting of a website ad that purposefully, intentionally lacks the essential information that the unknowing customer would need to be aware of before committing to a booking! Accordingly, I rely upon the integrity of Expedia to:

1.

Make appropriate monetary adjustments to make me whole before scam booking.

2. Examine all sites that use that Expedia derives a fee from that contain deceitful or misleading information intended to confuse or cause the site user to make decisions based on inaccurate, missing, or misleading information.

3.

Withdraw Expedia's participation in all sites that refuse to discontinue the misleading of information aimed at exploiting the website users.

Sincerely,

Joseph C. Monroe

I booked a room at super 8 in Houghton Lake Michigan for 2 nights, Thursday, September 19th and Friday, September 20th. Friday morning, I discovered cockroaches in my room, went to the front desk and asked to move to another room.

They moved me to the room directly across the hall. I also discovered cockroaches in that room. I asked the clerk if that was a common occurrence for them and he claimed I was the only person thats ever had a problem with it or pointed it out to them. I checked out immediately and requested a refund through Expedia.

Expedia was able to get me a refund. 1 star for super 8, 5 stars for Expedia

Hopefully my letter to Dr. Phil attaches.

You owe me $2000 and thats a bargain.

That doesnt even include the hours Ive spent taking photos of me trying to contact you with the time included in each photo.

I sent a letter that got returned unopened. Ive already sent an email like this to one of the recommended recipients that didnt get a response. That trip was my 75th bday and I was promised wheelchairs for two of us.

Got to Winnipeg and we werent on any flight. None.

Spent over $2000 getting us home to Santa Maria, saying, Im sure Expedia will make this right.

This is two years later, after my letter got returned unopened and no one responded to my email, I followed the advice of my friends, who said This isnt worth your time and stress. Just drop it. And then Im planning another trip and I try to see what it will cost on Expedia, just for more research and photos. And then I saw an entire ad Expedia won the company of the year award.

By the BBB and I bristled all over again. Im more upset with the BBB and Im using Expedias 1 customer satisfaction rating as proof. Im also writing a travel book where this will all make very interesting reading.

11:10 Tues Mar 4

I think my first photo of the time was around noon. I will have all of that for Dr.

Phil.

But I hope you got my letter and finally take responsibility for your mistake two years ago and since. The last thing I tried to submit as an 1 rating only had a cancel button lit up.

Not the submit. More interesting photos.

I recently made a booking through Hopper, with the intention of securing a hotel accommodation in close proximity to the Chicago airport. I used filters to find a place near the airport, breakfast and with free parking.

I was aware of Hopper's no cancelation policy as I made the reservation.

After I made the reservation, I discovered that the hotel I reserved was approximately 30 minutes away from the airport without traffic.

In light of that, I contacted Hopper to ask if they would possibly release my booking to allow me to reserve an alternative hotel closer to the airport. I mentioned that I felt the location was misrepresented. The agent informed me that she would contact the hotel to see if they would agree to my request and placed me on hold. After approximately 20 minutes, she advised me that she needed to return my call because she could not reach the hotel.

Despite waiting for two hours, I did not receive a callback. Consequently, I contacted her again, only to be informed that she had still not heard back from the hotel. She assured me that she would get back to me before the end of her shift. During my third call to Hopper, I was informed that she had already left for the day.

This development left me feeling frustrated and inconvenienced, as it was already 5 pm by that point.

Subsequently, I decided to contact the hotel directly and spoke with the manager, Allono. While I was engaged in conversation with him, he informed me that Expedia was attempting to reach him at that very moment. He promptly assured me that he was in agreement with the cancellation of the booking and would inform Expedia. At that moment, I realized Expedia and Hopper are associated.

I contacted Hopper twice more that evening to verify the hotel agreed and requested an email that the reservation was canceled, and that I would receive a refund.

They informed me that due to the hurricane, they were experiencing a backlog but assured me that I would indeed receive a refund, although they were unable to send an email at that time. I also reached out to Allono to confirm the cancellation. He had left for the evening but Erica confirmed that Expedia had canceled the reservation for customer satisfaction purposes.

I contacted Hopper several times that week as I waited for the refund. I was verbally assured that I would receive a refund.

I contacted Allono and he was confused why they had not refunded me as Expedia cancelled it and did not pay them.

After three weeks without resolution, I filed a credit card dispute. I am disappointed that Hopper sent a 24-page letter and Citi denied my dispute. I contacted the hotel and the assistant manager Mathias reached out via chat. He verified that the reservation was canceled.

See attachments. Citi closed my dispute in favor of Hopper before I even had a chance to share my story and provide documentation.

I believe that withholding the refund constitutes theft and fraud.

They need to rectify this situation promptly. In addition to the refund, I believe that I am entitled to some form of compensation for the stress, inconvenience, and time I have invested in resolving this issue.

Good Day
The reason for my stay at the Wyndham was to give my daughter the experience of Fine Dinning and staying there.I got to the hotel at 4pm booking time, the hotel was busy so l got to the Front desk about 5.15pm, after speaking to the front desk agent I ask about the fine dinning she to me l Will have to check the reservation desk, so l went and spoke to a young lady the was very help ful,but l was disappointed to hear the restaurant was book out and the waiting list was Long. I the ask her about a different day,she told May was open,so l told her the 24th of May and she book it for me.I the went back to front desk (had to with a little)and ask if it was possible to change my date, she then ask the Front Desk Manager and she said it was OK but l would have to ask Expedia for a New date and Expedia would have to send an email stating the date change and the hotel World accept it.l the calles Expedia (l had to call about 10 times before and person spoke to me.

Michael the Expedia agent l spoke was very pleasant and help ful, I told him my story and ask him for a change of date because of the issue, he said it would be no problem. I was on the cell phone with him over an hour. Michael had spoke to the front desk agent but not the Front Desk Manager who had said it would be ok to change once Expedia did the part the hotel will accept it.
Michael then told me he want to speak the front desk,so l give the lady my call and he spoke to her. He told me that he send me a cancellation email for my trip for 19th to 20th April(which I did not ask for,( l had ask for change of date).Michael then as to speak to the Front Desk Manager but she was really busy, I saw the GM and ask he to speak to Michael which he happily did.

I think because the agent had said canellation that was where the tal between the GM and Michael went.When l got to speak back to Michael he had send me and email about the cancellation ( which l still did not ask for)I then ask Michael about my refund, he said he Will send me an email about that in about 4 working Day as Long as the manager from he end approve the refundido. So all l can do it when l got my refund is to rebook my 24th of May stay at Wyndham theough Expedia. I am waiting
But please lettuce me stay it no l Will never stop booking vacation through Expedia, Expedia never give me bad service not once,so l Will still tell People Expedia for there trip and place in the World.I LOVE EXPEDIA.

And l Will got to Wyndham Sam Lord Castle when ever l can got and l will tell What a Wondeful, Relaxing, Beautiful,Profesional,Friendly Service Staff and Mannerly, Professional,Friendly Mangement Team. I love going to Wyndham Sam Lord Castle n l will share all my picture l take of the hotel, and will tell my stay to all who listen.
Your loving customer always My Pedro Richards

I held on the phone line for customer service 36 minutes when the recording said 15 minutes. A representative came on and asked for my confirmation number and placed me on hold about 5 minutes and then hung up.

My issue was not resolved and no one contacted me back. I tried calling again to get the same message hold time 15 minutes. I was iltold when I first filed my complaint for a refund it would be handled and a refund would be issued. It's been 10 business days and have not received my refund for a hotel that had bedbugs, spiders and spiderwebs in the room.

I went to the front desk of the hotel for a refund and he said since it was 3rd party I had to reach out to Expedia.While showing pictures to the front desk clerk of the bedbugs and insects in.the room another lady was complaining of bedbugs. The hotel nor Expedia wants to refund my money and I was only at the hotel 20 minutes and went to complain for a refund and this company talking about since the reservation was used it was non-refundable. How was it used when I didn't stay at the property or unpack my things.

Developer at Wyndham Jacksonville is ran down and doesn't want to issue a refund after finding the condition when going to the room. They will fool you with the front office being remodeled, but their rooms behind the building is terrible, which you can't see until you drive around the back of the front office.

We checked in to this hotel last night after a long trip and all of us needed a shower, but unfortunately the water was scolding hot, almost burning my daughters arm. When she told me, I went to check the faucet but the *** wouldnt turn to cold, it seemed to be broken and stuck.

We tried everything to see if the faucet would cool down a bit, but nothing. We reached out to the front desk agent Cole and explained the situation, so he came to the room to see if he could fix the issue, to no avail. After a few minutes of fidgeting with the faucet he gave up as well. He told us that he would reach out to the maintenance technician and get back to us, but never did.

After 30 minutes of waiting to hear back from Cole, we contacted him again to find out the status. He informed us that he had spoken with a technician who informed him that the issue would have to wait until the morning. We were never contacted the following morning, so we reached out to Expedia who confirmed that no actual report of the incident had been filed, and they weren't aware of the situation.

I have videos and pictures that prove it. Very unfortunate even when we checked out there was nobody at the desk.

I am filing a formal complaint against Expedia regarding a refund that was promised but never received. On Jan 21st, I spoke with an Expedia representative by phone regarding a canceled hotel booking.

Following that conversation, I received a written confirmation from Expedia stating that a refund of $511.45 USD had been processed to the original form of payment. The email stated that the refund might take up to 90 business days to reflect on my credit card. I agreed to pay $245 to effect this cancellation. Despite this, the refund has not been received well beyond the stated timeframe.

I have checked with my credit card issuer multiple times, and they confirm that no such refund has been issued or is pending. I have reached out to Expedia customer service on several occasions since then, but I have not received any meaningful assistance or resolution. At this point, I am seeking the immediate return of the $511.45 USD plus the $245 for a total of $756.45.

I request that this refund be to my AMEX card. Thank you.