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I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that...
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#1194934
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As someone in the hospitality industry I can say that Expedia and all their corporations have the worst customer service I've ever experienced. They don't have any standards as to how they should speak to customers. A simple date change i was trying to do for a guest...
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1.2
I didn't like
  • Not owning their error
  • Inexperinced staff
  • False promises
#1192157
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I booked a flight ticket from Expedia and all confirmation numbers from the Expedia. However, the airline refused to issue the ticket when I was at the airport since Expedia did not ask my passport information during my booking. I had to buy another more expensive...
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1.8
I didn't like
  • Poor service
#1188183
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Expedia customer service is a JOKE!

My wife spent the day dealing with ineptness and indifference with SEVERAL customer service reps! Horrible, frustrating, aggravating, depressing!
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1185220
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Back in Oct 2017, while in vacation in Romania, I have received an email form Expedia regarding my return flight from Iasi to Bucharest being canceled. I've been trying to get my money back since then, no success. They’ve been assuring me for a while that they are...
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1.0
#1184319
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Expedia - Horrible experience

I am going to need to share my horrible experience. No one willing to help, disconnected calls, no resolution in 3 hours, and a loan without a trip. Terrible customer service! Supervisors swearing when they thought they were on mute. I have never been treated by someone before and this was a supervisor named Jarrod!
1.0
Details
Customer service
#1182440
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I booked my ticket with Expedia and now I am asking to get reimbursed because my flight was cancelled with Lufthansa. Due to this cancellation I had to push my return to a later date and was charged over $1,000. I am asking for Expedia to manage this with the...
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1.0
#1179273
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I am extremely disappointed with the costumer service that I have received from Expedia.com. The first time I contacted Expedia I was given a reference number and told that I would be contacted within 48 hours. 2 weeks later, after not being contacted, I called Expedia...
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1.0
I liked
  • As if running around in circles
I didn't like
  • Not being listened to or valued as a costumer
#1177028
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We travelled to Belize on January 7th 2018, I had reserved a car through Expedia to pick up at the Avis Car Rental at the Airport in Belize. The lady working there although pleasant took almost an hour to get us in a car. She apparently gave the car we booked away to...
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h.kitchener
h.kitchener

Seems you should be able to clarify the insurance question with Expedia or by looking at the booking details. It may just be a case of the car rental lady not knowing what she...

2.8
#1172547
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Contact Expedia

Mailing Address:
101 NE 3rd Ave STE 1720
Fort Lauderdale, Florida 33301-1168
United States
Phone:
(404) 728-8787
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I booked a room at a Hampton Inn in Lathrop, Tennessee for January 16th 2018. This was allegedly 2.9 miles from Chattanooga and was acceptable for my travel plans. Upon confirmation and after having entered my payment information, it became apparent that the Hampton...
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1.0
I didn't like
  • Being stolen from
#1172035
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