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My wife and I booked a trip to Mexico with two other couples and each of us paid the double-occupancy rate advertised by Expedia; i.e. three couples paid for three rooms. The itinerary only stated a single room, so we called to explain that we are three serrate couples...
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1.5
#1308002
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We booked with them was promised a room with a kitchen. So we brung meat on the trip to save money. Well we get and the room has no kitchen, microwave, or frigerator. We have had to go buy coliers, and ice because the ice machines are down. First day i called and they...
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1.4
#1304374
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I bought an air ticket for my daughter in April 2018 round trip from Lax to Belfast on june 29 and paid $1275 ( british airways ) around june 15 we logged in to my account to pick the seat to find that there was a misspell in the family name 1 letter missing . call...
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1.0
I didn't like
  • Never again
#1300280
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I booked a room at Ragged Point Inn CA. thru Expedia two months prior to my wife's birthday. After driving 350 miles, we were told that Expedia had cancelled our booking a month earlier, without notifying us. We drove back to Cambria where we found a wonderful room at...
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2.0
#1293803
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I booked a 3 night trip to New Orleans via Expedia. I had tentative dates but the representative stated I should just pick a date and if anything changed, I could call back and make a change without a problem. They insisted I had to pay immediately w/ a credit card and...
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#1290783
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Expedia - Billed me double

Without our knowledge the expedia company, hotels . Com , booked several rooms and charged our credit card meanwhile on the same day we had already paid for our room at the hotel.
2.3
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
Website
#1287261
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I booked a trip with Expedia on June 4,2018. They did not give me the trip I asked for. Then they lied and said I did not book the trip the way it was requested. I contacted customer service and Corporate. They said they listened to the call and the agent booked it...
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1.0
I didn't like
  • Lied
#1286393
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I booked a trip with Expedia that they later informed me they are unable to book (leaving from different States). They did not tell me this when I booked that they are unable to handle such requests. Then, after contacting customer service and corporate, they lied and...
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#1286377
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Expedia - Horrible customer service

Tried to cancel one night hotel stay thats been prepaid and they have to rebook the entire itinerary at a higher rate - i will never book through this company again . Ivee also been on tge phone for over 45 minutes
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
#1276107
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same person, carried her married name on passport, however all other forms of id has her maiden name....... situation explained to Expedia through several calls a day for several weeks. no valid response or call back or email. nothing!!!......just kept getting a...
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1.8
I liked
  • In past no problems
I didn't like
  • On phone for over 4 hours and back to square 1
  • Bait-and-switch
  • Being placed on hold
#1273552
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