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Pissed Consumer Interviews ?

Expedia is a nightmare. To tell my story would take a novel. They cost me $4000 extra money that is down the drain b/c they couldn't understand plain English. I have been trying to plan a simple trip and it's been such a nightmare that I don't even want to go anymore. I have been on the phone with them for up to 3 HOURS A DAY for two weeks and they still haven't resolved a simple issue. She tells me there's a time difference between here and Italy and I SCREAM, "In two weeks, you haven't been able to find the right time? Are you kidding me?" She said they would handle this as urgent, which is exactly what they said two weeks ago. We're leaving in 3 weeks and still don't have a hotel room b/c of them. And that's just one part of the story. I don't think I've ever ever dealt with more incompetence.
Expedia sold me a package - which was a classic “bait and switch” the description of the property online was not the reality.
Expedia sold me a package - which was a classic “bait and switch” the description of the property online was not the reality.
Expedia sold me a package - which was a classic “bait and switch” the description of the property online was not the reality.
In June 2017, I bought vacation package from Expedia.com for my family ( 4 people). Expedia sold me a package - which was a classic "bait and switch" the description of the property online was not the reality. During vacation I had multiple issues. It took me one and a...
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1.0
#1451079
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Expedia - Delay and utter frustration

Had to postpone a scheduled trip-was told airline tickets were good for re-issue for 364 days from initial departure date 4-7-2018. Called Expedia 1-10-19 and after being passed around for SIX times and being placed on hold for One hour and 15 minutes was told the tickets were invalid!!! The four tickets cost $2947.16!! My advice-AVOID expedia! I
#1445931
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I booked a 10 day stay at the Honolulu Ritz Carlton with flights and car. I purchased trip health insurance and refundable flight tickets. I fell ill the night before the trip due to recurring horrific migraine headache. I am under constant doctor's care for this life...
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#1445781
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Expedia in Montreal, Quebec - Worst customer service and support

I booked hotels and flights through Expedia for my vacation. it was an absolute failure!! - I was not informed by Expedia that one of my flights has been cancelled! - Hotels did not honor the reservations and I had to take a taxi and look for another place to accommodate myself and family. - Despite of having several calls (during my vacation and after I came back home) I have not received my refund. This company is just a garbage!
1.7
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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I didn't like
  • Customer service
#1438827
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Expedia..... not to be trusted Dec. 30, 2018 Beware of using them; they will short you on provision of purchase, and in lack of remedy. It mislead me big-time in selling me a Hawaiian vacation in no way as described on website, and even when I wrote letters directly to...
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1.0
I didn't like
  • Bad service
  • Conflicting information
#1436846
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Featured
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
Expedia - All INCLUSIVE doesn't necessarily mean EVERYTHING!!!
I booked an "All inclusive vacation" at a resort that was rated 4.8 stars out of 5 for 11/26->12/3/18. Resort shows 13 restaurants avail but only 2 were open. New chef menus being developed. Buffets with under/over cooked food, flies/birds landing on food, left out...
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Anonymous
Anonymous

I would never allow a third party service to book anything anywhere at any time for me. You must do your own homework or you'll wind up at the "Paradise Palace" or whomever is...

I didn't like
  • Booked all inclusive resort should be shut down expedia no help
  • Buyer beware expedia does not verify the resorts
  • Booked all inclusive
#1430291
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Expedia - Suspicious

i forgot when they finally refunded me they claim that company been out of business for about ten days or they were working together in my opinion i was just extra determined but if they could have gotten away with it they would have
#1412865
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they sold me a room and then added a third party after they got my money then sent me to a room with a lockbox then told sorry we need this imaginary person they made up to steal my money
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EmotionalBedlingtonTerrier
EmotionalBedlingtonTerrier

i found that when you try to get companies to do what is right they dont care the game plan is to fustrate you until you give up i begged for my money for hours from expedia b...

1.0
#1412664
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Expedia - Set me up for credit card fraud

they sold me a room then told me i had to talk to a owner who gave me a fake lockbox number and expedia said sorry too bad we dont care if we sold you a room that didnt exist
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
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I liked
  • I thought i was dealing with them direct
I didn't like
  • I was not told about third parties until expedia stole my money
#1412657
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July 24, 2018 departure to August 14, 2018 return. I booked a flight from Birmingham, AL to Los Angeles, Ca. My return flight was on American Airlines. I paid Expedia for a round trip ticket. When I was ready to return back to Birmingham, AL. Usually, I go online to...
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#1408133
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