Review about Expedia Hotel Booking from Rochelle, Illinois

385 of 1687 Expedia reviews

So much for deals & savings.I booked a reservation through Expedia while in the Angola, IN area for the birth of my Grandson.

Expedia charged me $414.62, hotel receipt at checkout showed a total charge of $344.15. When I contacted customer support to discuss getting a refund for the difference, their reply was that I had been given the correct, lowest price and that no refund would be given.

Save your money & book directly with the hotels.Do not use Expedia or this may happen to you.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Customer service
Discounts and Special Offers
Insurance Quality
Number of Destinations
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability

Reason of review:
Problems with payment
Product or service
Expedia Hotel Booking
Review category
Travel Agencies
review #685393 by

Author wants to be contacted by the company. Learn more

Had an experience with Expedia? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
385 of 1687 Expedia reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Aug 20, 2015 #1022152

Expedia negotiates huge discounts of 20-40% from hotels. They pass some of these savings onto the consumer and they keep the rest as their commission. This is how they create revenue to pay their bills and stay in existence. What apparently happened here is that the hotel screwed up and accidentally disclosed the Expedia NET rate to you which shows you how much Expedia profited. I'm in the travel business and this has happened to us on a few occasions. i agree it's annoying but blame is probably with the hotel rather than Expedia.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Expedia. However, many companies do monitor reviews on our site.

You were reading a complaint about Expedia.
Filing a new complaint about