Rochelle, Illinois
1 comment

So much for deals & savings.I booked a reservation through Expedia while in the Angola, IN area for the birth of my Grandson.

Expedia charged me $414.62, hotel receipt at checkout showed a total charge of $344.15. When I contacted customer support to discuss getting a refund for the difference, their reply was that I had been given the correct, lowest price and that no refund would be given.

Save your money & book directly with the hotels.Do not use Expedia or this may happen to you.

Review about: Expedia Hotel Booking.

Review #685393 is a subjective opinion of a user.

1.8
Website
Exchange, Refund and Cancellation Policy
Insurance Quality
Discounts and Special Offers
Price Affordability
Customer service
Number of Destinations
Product or Service Quality
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Problems with payment / Not specified
Preferred solution Not specified

Had an Experience with Expedia?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1022152
Expedia negotiates huge discounts of 20-40% from hotels. They pass some of these savings onto the consumer and they keep the rest as their commission. This is how they create revenue to pay their bills and stay in existence. What apparently happened here is that the hotel screwed up and accidentally disclosed the Expedia NET rate to you which shows you how much Expedia profited. I'm in the travel business and this has happened to us on a few occasions. i agree it's annoying but blame is probably with the hotel rather than Expedia.

You May Also Like

"Hello, Regards with the Itinerary # 712225841975 , my name was not correctly updated in the Voucher. My First Name is "Ravishankar" but the name that was printed was "Ravi" and as..." Read more
"I (Milly Mathew, millymathew@gmail.com) had booked accommodation in the name of Kevin Benny Kuriakose on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014..." Read more
"I have purchased 6 roundtrip flights for 4 adults and 2 children. When I was about to book flight and check out, it will not confirm my order. ..." Read more
"I booked an online vacation package from Expedia.ca for 2 Adults and 1 three year old in Jan 2014. I booked this package from Edmonton to Maui. Since Expedia rated..." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more
"Okay, I am one of the people who signed up for the free trial and had to pay 70-something dollars for the 6 month service because I didn't cancel in..." Read more
"I purchased a bag from shop.highsierra.com, found defective stitch near the zip after I received it, called CS hotline and got rejected for my free return label request, the so-called..." Read more
"We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they..." Read more