I bought a flight ticket through Expedia for my mom. The airline is Volaris. Volaris does allow name change for a fee of $499 Mx pesos ( national
Flight fee) however since I purchased the ticket through Expedia and Expedia does NOT require a DOB when purchasing a flight ticket, then Volaris will not confirm flight. They are charging me but they will not confirm flight. Which means that any date of birth I give them wi not match the flight
Because none was given through the Expedia process online transaction. I have been on hold for 1hr 42minutes on #2 phone
2hrs 48 mins on phone #1 and 1hr 38mins on 3rd phone
The last phone I hung up because the supposed supervisor said that that's the risk that's paid when using Expedia and angrily yelled
I have surprisingly maintained my cool and decided to tell the representative that I'm recording (which I am) because I am tired of then screwing people over.
Not enough people make complaints and I am definitely no longer going to spend any money on Expedia or Volaris
More Review Details
- Reason of review:
- Not as described
- Product or service
- Expedia Airline Ticket
- Review category
- Travel Agencies
Author wants to be contacted by the company. Learn more ›
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