I (Milly Mathew, firstname.lastname@example.org) had booked accommodation in the name of Kevin Benny Kuriakose on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014 to 4th June 2014.Itinerary number as per the expedia mail is Itin# 752885666154.
The hotel reservation number was ABNXKU. An amount of 150 Euros was deducted from my credit card also on 13th May, 2014. As per the condition, the entire amount is to be refunded if it cancelled before 24 hours. I cancelled the reservation on 18th May 2014 and received an email confirmation from Expedia.
But so far the amount of 150 Euros has never been refunded to my credit card account in spite of so many mails to expedia and so many phone calls to their customer care centre. In the beginning, they used to reply that they were not able to get in touch with the hotel. Now they do not reply at all. It is surprising that such hotels are featured in Trip Advisor website.
If it is a mistake, I am hoping that the amount will be refunded back to me.I am sharing the reservation slips and the cancellation slips.
More Review Details
What I liked
What I disliked
- Extremely poor customer service
- Reason of review:
- Problems with payment
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Cancellation Policy
- Review category
- Travel Agencies
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