Expedia - Refund Not Given Even After Cancellation

565 of 1673 Expedia reviews

I (Milly Mathew, millymathew@gmail.com) had booked accommodation in the name of Kevin Benny Kuriakose on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014 to 4th June 2014.Itinerary number as per the expedia mail is Itin# 752885666154.

The hotel reservation number was ABNXKU. An amount of 150 Euros was deducted from my credit card also on 13th May, 2014. As per the condition, the entire amount is to be refunded if it cancelled before 24 hours. I cancelled the reservation on 18th May 2014 and received an email confirmation from Expedia.

But so far the amount of 150 Euros has never been refunded to my credit card account in spite of so many mails to expedia and so many phone calls to their customer care centre. In the beginning, they used to reply that they were not able to get in touch with the hotel. Now they do not reply at all. It is surprising that such hotels are featured in Trip Advisor website.

If it is a mistake, I am hoping that the amount will be refunded back to me.I am sharing the reservation slips and the cancellation slips.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Extremely poor customer service

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
$300
Product or service
Cancellation Policy
Review category
Travel Agencies
review #608638 by

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Anonymous

May 19, 2015 #986002

24 hours to get a refund, booked May 12.. Debited from card May 13th... Reservation cancelled May 18th..... Seems like the person you booked it for owes you a refund nkt the company

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