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Hi, I have been trying to reach you for days and hours, the chat said that only Air France can give me my Refound back. But air france told me the opposite, that only Expedia give give me my refund back, that Expedia has control over my ticket.

Expedia intinerary number: 720070****7149

Air France code: KFMQZZ

The refund is for the Santiago-Tel Aviv ticket, April 11,2021

This is the email from Air France I received:

O/R: AFCME210317****


Dear Mrs.

ERGAS, Thank you for your email dated 07 April 2021.

The original ticket (057753****194) on your booking KFMQZZ has been exchanged firstly by ticket 057-754****552 and then by 057145****399. The last ticket can be refunded.

But the one who should make the refund request is your Travel Agency.

Please contact your Travel agency and ask them to request a refund for your ticket. They can also call our B2T (Travel agencies to Air France) line.

Product or Service Mentioned: Expedia Flight Booking.

Preferred solution: Full refund.

Expedia Pros: Chat is very slowly.

Expedia Cons: No apology only reiterating that i will not get a refund.

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