Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

I had booked a hotel for the days of 20th - 24th of July at Wyndham DayInn in Ankeny-Des Moines. My friends and I had driven about 3 hours to the hotel.

I walk in to check into our room and was informed by the man at the front desk that I had to be 21 years of age to check in. I was not informed or aware of this before hand. I had asked the man - his name is Drew - how do I go with getting a full refund since I can not stay in the hotel at all. He had told me to contact Expedia.

So I had gotten connected with someone through text at Expedia. I had explained the situation to them and they had said to give them a few minutes and they would get back to me. At one point our conversation had ended and I never heard back. So my friends and I go to another hotel where they did not require us to be 21 to check in.

We stay there for the days we intended to. So on the Friday before we left I had received and email from Expedia saying they were looking into the situation and I would hear back from them in 24 hours.

It has been a week and I have not heard back. I also forgot to mention we have gotten a partial refund as the policy was if canceled the day of the booking we would be required to pay for a night


Monetary Loss: $95.

Preferred solution: Full refund.

Expedia Pros: Prices are decent.

Expedia Cons: Cannot reach an actual human through phone call, Needs real personal help, Cannot get hold of an agent in an emergency.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Expedia Reviews

  1. 1443 reviews
  2. 429 reviews
  3. 177 reviews
  4. 69 reviews
  5. 18 reviews
Expedia reviews