Overcharged by Expedia

630 of 1673 Expedia reviews

I booked an online vacation package from Expedia.ca for 2 Adults and 1 three year old in Jan 2014. I booked this package from Edmonton to Maui.

Since Expedia rated this package for $1500 per person (including taxes) which was supposedly the cheapest, I went ahead and did the

bookings. I did not pay attention to the calculations for my three year old son and paid the total amount of $ 4496. I later realized that

Expedia had overcharged me as the charges are never full for a child. The airlines charge lesser for a child and hotels do not charge

anything if the kid shares the same bed. In fact no other travel agency charges full amount for a 3 year old. When I called up Expedia Call Center, they had no explanation of the charges applied and they kept arguing

with me. I eventually got frustrated and cancelled my booking with Expedia. I had to even shell out $225 + 5% tax as the cancellation charges

for no fault of mine. It was an extremely frustrating experience for me which led to just a monetary loss for me.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • False claims
    • Extremely poor customer service

Reason of review:
Pricing issue
Preferred solution:
Full refund
Monetary loss:
$236
Product or service
Vacation Package
Review category
Travel Agencies
review #580116 by

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