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2.3

Trying to change name on ticket to legal name. Have been on hold for over an hour.

Told the "supervisor" to do such a thing is not available. They are still trying to contact him. Where is this guy? Is it night time over there?

More than willing to pay the extra money and I pony up for not putting in my legal name, but this is time in my life that I will NEVER get back.

From this point on, I will never book anything with Expedia. I don't understand how we have so much information available at our fingertips and it takes this long to add 5 letters to an itinerary?

Reason of review: Poor customer service.

Expedia Cons: Customer service.

Location: Camp Hill, Pennsylvania

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Well, if you bought an airline ticket it's not quite easy to change the name. In order to change the name or just to add few letters, an airline should cancel the entire ticket and reissue another one with the new name on it.

It's a standard rule for all airlines.

Airline ticket is a legal document like a contract between passenger and airline. You should be more cautious when entering your first and last name when buying a ticket online.

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