I booked a rental car via Expedia with Thrifty, it was originally booked in my husband's name. When he was unable to travel, I called exoedia and thrift to change the name on the reservation.
After 2 long frustrating phone calls I was told that when I arrived in Atlanta the car would not be a problem to change to my name (as it was all noted) . NOT THE CASE . I arrive in Atlanet with 2 small children , waited in line at Thrifty for 1 hour and 45 minutes to be told that I could not take the car as it was in not in my name. They told me to call Expedia, WELL I TRIED, and there was a 2 hpir and 45 min wait to speak with someone.
I have called numerous time for a refund and have yet to recieve it..
I have a lawyer and will.make sure that Expedia receives nothing but horrible reviews. I was not only stranded in Atlanta woth 3 small children without a vehicle but I am also out yhe monheand ther 5 speak with
User's recommendation: b.
Location: Pittsfield, Massachusetts