Milwaukee, Wisconsin
0 comments
Not resolved

Wanted to ascertain how much it would be to add a day to our upcoming trip.First tried to use the "we will call you back and you won't lose your place in line" feature that promised me a call within 4 hours, 8 minutes.

Never received a call. Tried to email through website - you can't. You can provide feedback but it explicitly tells you not to expect a reply. Tried posting to their Facebook page.

Ignored. Tried emailing them through Facebook. Ignored. Tried mentioned them in a post ignored.

(I mentioned one of the country's largest retain chains in a post regarding a complaint once and they emailed me back in about five minutes and resolve my issue immediately.) It's now been 4 days since my first contact with them with the most recent attempts being: sitting on hold for 38 minutes last night then a last ditch effort to send an extremely nicely worded email to their CEO through Facebook after reading all the horrible customer service experiences I found on this site. Since when do companies ignore you when you want to spend money to do business with them? I've spent a great deal of time analyzing customer relationship management in my graduate studies and know that this is a way NOT to do business. I'm concerned now about having problems with our flight/hotel, etc.

after reading some of the other reviews and I can't do anything about changing the ticket through the airline because I tried and they told me "we unfortunately can't touch this with a ten foot pole - it's a bulk ticket and only Expedia can change it." This was the first time I booked through Expedia. Priceline was always my "go to" travel booking site and anytime I called their customer service I was not only able to reach a live voice almost immediately, I've never had an issue go unresolved. After this trip is concluded (hopefully successfully), I'm going back to Priceline . .

.people who actually care about their customers.

I didn't like: Unable to contact via email, No live chat service.

Review #602378 is a subjective opinion of a user.

2.0
Website
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Price reduction

Had an Experience with Expedia?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Expedia - Refund Not Being Made in Spite of Cancellations Expedia "I (Milly Mathew, millymathew@gmail.com) had booked accommodation in the name of Kevin Benny Kuriakose on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014..." Read more Review about Expedia Hotel Booking from Rochelle, Illinois Expedia "So much for deals & savings. I booked a reservation through Expedia while in the Angola, IN area for the birth of my Grandson. Expedia charged me $414.62, hotel receipt..." Read more PRICE COMPARISON SAME HOLIDAY BOOKED IN UK V EXPEDIA SG Expedia "My son and I booked a short break from Singapore to hong kong he being based in Singapore used Expedia.SG and me in England used Expedia.uk Exact same flights and..." Read more Expedia - Customer Service doesn't knows anything Expedia "Hello, Regards with the Itinerary # 712225841975 , my name was not correctly updated in the Voucher. My First Name is "Ravishankar" but the name that was printed was "Ravi" and as..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more Lending Club - Slow confusing process with absolutely no communication Lending Club "I am currently around two weeks since our application. We decided to give Lending Club a try, pre-qualified for a loan, submitted all requested documentation immediately upon request. After a..." Read more Gearbest - The best service Gearbest "The photo is from the most recent purchase, but I have already made more than 30 orders with many products. All products are quality, and even if you have a..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more