On line I found multiple condos in Panama City beach Florida, I was going to book a condo with Airbnb and decided to book a different one threw Expedia (huge mistake). The pictures showed a separate bedroom from the living room, a dresser, plenty of space.
I booked the room after studying it for quite some time... I checked in and it's a glorified motel room, with a refrigerator, a tiny broken stove and small sink! The place doesn't even have the same pictures on the walls as the ones in the picture. There is not even a dresser to put your cloths!
I called and all they will do is issue a $100 voucher that expires in a year, so as we step over our suit cases in the floor to move around, and I go in the hall way to do computer work while my husband watches a ball game...
all while contemplating leaving tomorrow after using only one night to go home as we can not manage the small space for 3 days... we have the peace of mind knowing that that though the put false pictures on line to cheat customers, but hey we have a $100 voucher we WILL NEVER USE!!!
we get to sit here knowing we paid more for a motel room with a balcony than we could have gotten the condo at shores of panama!!
And Expedia doesn't care!
I'll stay home before I book threw them again worst customer service ever!
Product or Service Mentioned: Expedia Room Booking.
Reason of review: Poor customer service.
Monetary Loss: $480.
Preferred solution: Price reduction.
Expedia Cons: Bait and switch practices.