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Refund | Expedia in Racine, Wisconsin

1.0
Details
I paid for flight protection I was trying to get an earlier date I had to buy two tickets to get home I was ill that's why I needed to come home and I couldn't switch dates. I would like a refund. Byron Riley
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Review
#1750322 Review #1750322 is a subjective opinion of poster.
Service
Expedia Travel Insurance
1.0
Details
I bought the cancellation insurance from Expedia. I paid over $100. The top three reasons to buy insurance say 100%. When I cancelled I was told that I would only get a credit on American Airlines, and I only had a year to use my credit. 100% refund is not the same...
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2 comments
Anonymous
#1415024

We had the exact same problem with Expedia. Was on the phone 3 hrs with these people.

No help, no understanding. Last women talked to was really rude and spend her time taking over me. Will lose $2000 because unable to use voucher. Can’t use it with a package.

Said I could book independently, but room cost as much as package.

Tried to use the voucher for flight, would cost $400 penalty, plus difference in price of flight. Which added another $2200 to ticket for same location.

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Review
#1105996 Review #1105996 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Full refund
1.3
Details
Expedia sold me car rental insurance when I booked a car rental. They told me I had to pay for it up front. When I got to grande cayman to get my rental car, the rental company told me they don't accept Expedia's insurance and made me buy theirs. When I got back from...
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1 comment
Anonymous
#1340312

Don't use expedia unless you want problems.

Review
#1048196 Review #1048196 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Return, Exchange or Cancellation Policy
2.3
Details
It's a fraud!You think your buying insurance if you have to cancel but when you have to cancel they send you to the insurance company who tells you it only covers a medical emergency and you need proof. Waste of money for sure. I booked the wrong flight for my family...
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1 comment
Anonymous
#1326189

1-Did you bother to read what you were signing up and paying for or did you just click accept and move on.

2-Whose fault is it you accidentally booked the wrong flight. Something tells me it wasn't an accident.

Review
#1044458 Review #1044458 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Let the company propose a solution

Cancellation insurance | Expedia

I purchased cancellation insurance from Expedia for a trip i planned on taking. I had to cancel because of a sickness from chemo and radiation treatments. I was informed that there is no refund only a credit with a penalty of $100 per ticket to re-book should I want to do that with Expedia. I paid $30 for the insurance which is no insurance at all since I cannot get my money back and the cost to re-book is almost the original ticket cost. I cancelled through the website. Never use Expedia and if you do don't bother with cancellation insurance because you can't really cancel. They get your money either way and if you pay for cancellation insurance they get and additional $30 from you.
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Review
#1040377 Review #1040377 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Return, Exchange or Cancellation Policy
Loss
$230
Preferred solution
Full refund

Ridiculous travel protection plan! | Expedia

1.6
Details
1. I purchased a trip protection plan of over $500 for my family of 5- and was not told that if a cancellation had to be made, it needed to be completed within 6 months , AND that it would be issued as a flight credit ONLY if I rebooked the next flight with at least 1 leg in Hawaiian Airlines and another on Alaska Airlines. 2. It was not clear to me that I was purchasing 2 different one-way flights! I originally booked the flight as a round trip flight and when the airline had to change its timings, I was rebooked on another flight, but it was not made clear to me by the representative that it would now be considered as 2 separate one way bookings and thereby subject to a $200 change fee per person per LEG of the flight! (that is a $2000 penalty which is ridiculous!) You cannot call that travel insurance- that is a complete rip off! IF this matter is not resolved, I will not be using Expedia EVER again. Please make this right.
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Review
#955163 Review #955163 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Cons
  • Having to use the same airline to rebook the flights
  • Being hooked into a false low costs
  • Having my roundtrip itinerary turned into 2 one-way tickets
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10000
Preferred solution
Full refund
Tags
  • Unhappy Experience
  • Harmful Customer Service

Expedia - Travel Insurance Review

1.0
Details
EXPEDIA: I bought an international round trip ticket on the phone. I purchased an insurance to be able to change the dates, and the rep Giovanni assured me that I'd be able to. I specifically asked for an insurance that would allow me to change the dates FOR ANY REASON, since I know someone who did the same and then was told that only due to medical reasons. I recently tried to change the date and they told me that I had to pay $2,000 to change my dates unless I provide a documented medical reason!!! I spoke to James Wright from corporate, he said they would retrieve my call and confirm that I was told that I could change my ticket for any reason. A few days later I spoke to Candice (or Candace) from corporate and she said that they couldn't retrieve my call so they can't do anything for me. Great way to mistreat your customers! It is YOUR responsibility to provide to your customers what your reps promise. Train your reps better and improve your customer service. Expedia never again!!!!! Update: I submitted this complaint on Expedia's facebook, they offered to help and then replied the same I was told by corporate. And then they sent me automatic messages unrelated to the topic.
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Review
#938769 Review #938769 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Not as described/ advertised

Expedia Travel Insurance Review

2.2
Details
Never buy Expedia AON insurance, just a beggar corner. Cheating people after submitting medical & supporting documents.
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Review
#895772 Review #895772 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Bad quality
1.0
Details
I booked a trip to Mexico and bought the insurance through Expedia that said you could change your flights one time and the insurance would cover your flight change fees. I changed my flights that resulted in $580 of fees. I submitted a claim. I never received a refund.
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1 comment
Richrd
#1147320

I agree, the worst travel experience of my life!!!

Review
#832293 Review #832293 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Cons
  • Insurance is a scam
  • I spent 10 hours on hold trying to get help
  • After being told by multiple people i would be paid
Reason of review
your website does not work
Loss
$1000

Contact Expedia Customer Service

Website:
www.expedia.com
Mailing Address:
101 NE 3rd Ave STE 1720
Fort Lauderdale, Florida 33301-1168
United States
Phone:
(404) 728-8787
All Expedia Contacts

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DON'T buy the trip insurance - you can't get a refund !! | Expedia in Tulsa, Oklahoma

Expedia strongly advises you to buy Trip Insurance, but does not tell you, that they have NOTHING to do with refunds - that's up to the airlines. So, basically you should just buy your tickets directly from the airlines, because you'll be dealing with them - and, disappointed by them in the end... And, once the cost of the travel insurance is added to the ticket price, you haven't saved anything at all... Total rip-off, Total rip-off, Total rip-off, Total rip-off, Total rip-off !
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Review
#804875 Review #804875 is a subjective opinion of poster.
Service
Expedia Travel Insurance
Reason of review
Poor customer service