I booked 4 nights for a hotel for my wife and children for Spring Break. I received a confirmation email saying no need to call and confirm. It had a reservation # on it.
Unfortunately I had to cancel the trip so I called Expedia and they could not find my itenerary #. They said it didn't exist. I said I had an email, etc. and they still insisted it was a glitch and that I didn't really have a reservation so no worries... I would not be charged.
First of all, what if I had not cancelled and my family showed up to no reservation?? I decided to call the hotel directly to make sure they didn't have a reservation and would charge me for not showing up... GUESS WHAT??? They had my reservation from Expedia. I cancelled it with them and luckily won't be charged.
WHAT IF I DIDN'T CALL THE HOTEL???
I have used Expedia for many years.,.. but not anymore. What a nightmare this might have been!
Product or Service Mentioned: Expedia Room Booking.
Reason of review: Order processing issue.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.