194 of 1702 Expedia reviews

I have a very bad experience with Expedia BPG. Even after submitting all proofs and document , they reject my claim saying that lower price website is a consolidator website and hence cannot process claim. Terms and condition does not mentioned anything about it. Then after discussing with them, they said you cannot book ticket on their website and it redirects to other website. After proofing that you can actual book ticket, they went back to earlier reason. Finally they ask me to call them. When i call them, they ask me to send email as BPG is only supported via email.

Expedia put customer in a helpless position, in a infinite loop since they don't want to pay for something you are eligible for.

They conduct their business that is guided by what is wrong and not truth. I assume they think customers are fool and believe they would make them fool every time you carry business with them.


This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Customer service

Reason of review:
Pricing issue
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Best Price Guarantee
Review category
Travel Agencies
review #828664

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194 of 1702 Expedia reviews

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