Product: Expedia Room Booking Clear all filters (0 of 88 reviews match)
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We booked with them was promised a room with a kitchen. So we brung meat on the trip to save money. Well we get and the room has no kitchen, microwave, or frigerator. We have had to go buy coliers, and ice because the ice machines are down. First day i called and they...
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1.4
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Expedia Room Booking
#1304374
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Expedia - Billed me double

Without our knowledge the expedia company, hotels . Com , booked several rooms and charged our credit card meanwhile on the same day we had already paid for our room at the hotel.
2.3
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Exchange, Refund and Cancellation Policy
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Expedia Room Booking
#1287261
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Unfortunately I had to cancel the trip so I called Expedia and they could not find my itenerary #. They said it didn't exist. I said I had an email, etc. and they still insisted it was a glitch and that I didn't really have a reservation so no worries... I would not...
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Anonymous
Frank

Why do you use a non-essential third party service for something as simple as a hotel reservation ? --- I do not understand the logic behind not contacting any provider (in th...

1.0
Product
Expedia Room Booking
#1218912
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Expedia - Had 2 hotel reservations that were overbooked, could not receive full refund
Made a hotel reservation in Cambodia and received a confirmation. The next day, hotel sent an email stating they had an error and had no rooms and suggested I find another hotel which I did. When I asked the hotel to refund my money, they stated I needed to cancel the...
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Anonymous
Lori frietze

I had similar issue last night. Was booked and confirmed and got there and they said nope Over booked so I was driving around late at night with my daughter in a place we have...

2.8
Product
Expedia Room Booking
I liked
  • Initial offer
I didn't like
  • After being told by multiple people i would be paid
  • Putting me on hold again and again
#1209907
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I called expedia and they arranged a hotel for us. we packed up our stuff and headed over to the hotel only to find they had no power either. I called expedia about it, and the rep said he would find us a hotel that had power. again we went to the hotel, only to find...
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Expedia Room Booking
#1105739
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Expedia says they can't get hold of the hotel to facilitate refund, although we were able to on first try. Expedia still says they can't. Not only worst website I've encountered in the 21st century, but the worst customer service I've experienced ever. I'll never...
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Expedia Room Booking
#1100810
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I booked an Airport hotel in Chicago through Expedia. When I got to Chicago I called the hotel several times to get picked up at Airport. They never came to get me. I had to find alternate lodging. I told Expedia about my inability to get to hotel, and asked for a...
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1.0
Product
Expedia Room Booking
I didn't like
  • All of it
#1098774
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28 days later, many broken promises from Expedia and still nothing although 3 supervisors have stated they have approved full refund. TODAY HAVE SAT ON THE PHONE ANOTHER 83 MINUTES SO FAR, NOTHING BUT COULD YOU WAIT A WHILE LONGER WE ARE CHECKING OUR RECORDS. Its been...
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2.0
Product
Expedia Room Booking
I liked
  • Never dealing with expedia again
#1093386
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Expedia would rather take 2 hours researching and explaining why there is no refund than provide customer service. I booked a room *free cancellation*, then canceled the next morning, now it is *non refundable* - 4 weeks prior to travel, no way they could possibly...
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Anonymous
Anonymous

I think that having a fee or fine is okay but having an across the board no refund policy is a predatory business practice that should not be legal. I think the hotels do it b...

Anonymous
Anonymous

Did you print or save the confirmation stating the free cancellation policy? If not, then there's nothing you can do. If you have that, then it should be no problem getting ...

Product
Expedia Room Booking
#1087965
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We complained to the hotel manager, Angel, who told us we had to go through Expedia for our refund of $2,187.75 USD. No credit has been made by Expedia. I've filed a complaint with my credit card company. Another problem is overcharging on conversion rates. I use an...
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1.2
Product
Expedia Room Booking
I liked
  • Ease to make reservation
  • Ease of booking
  • Ease of website access
I didn't like
  • No help with my refund althrough their policy was wrong
  • Worst experience with a travel agent
  • Bad service
#1085067
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