I have spent more than 10 hours on the telephone seeking a refund for a cancelled trip to Brazil AFTER getting an email from Expedia that confirms that the documentation was in order and that I should expect a full refund. As I write this I have been on the phone (just for this one call) for FOUR HOURS!
The nice ladies in the call center trying to help me have no access to email, so I can't send them the information Expedia sent to me. They also have no access to the people at their own company (they are probably an outsourced service).
I am now waiting for a heroic "Alejandro" at TAM (the Brazilian Airline that I was supposed to travel on ) who has called into the main Expedia number (there is no other way for him to contact them) to try and sort out the problem. This is a terrible way to treat a customer and I will never use Expedia again.
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Full refund.
I didn't like: Unable to resolve problem, Long wait times on the phone, Never call back, Refund policy.