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We used Expedia to book a business trip to New York from Indianapolis. There was a major weather event towards the end of our trip, we canceled the last portion of the trip, flights were cancelled our employees opted to drive back instead of use the flight.

We had purchased insurance we were told would cover for any cancellation. THEY LIED!!!! Plane and simple.... they gave us vouchers for flights we cant use, they are in the employees names.

The Hotel refused to refund the last day room charge which should've been covered with the insurance. The Insurance is catastrophic insurance, so someone has to die, a house has to burn down or someone has to be hospitalized to be covered by insurance. DO NOT USE EXPEDIA!!!

The insurance company is Travel Guard.... Watch out for them as well

Reason of review: Not as described/ advertised.

Monetary Loss: $220.

Preferred solution: Full refund.

Expedia Cons: Extremely poor customer service, Impossible to reach customer service.

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Titiana Dzx

Expedia has blatantly false advertising. I'm not sure how they get away with it.

Also, terrible customer service. Worst ever. They believe people can't add or do math.

They advertise a nightly rate, then claim it is the "average nightly rate", and that isn't true either. Two nights at 155 per night, IS NOT an average nightly rate of 136.

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