I secured authorization from Austrian Airlines for Expedia to make change with fee because they are the booking agent.Over that last several weeks I have called 14 times (average of 1 hour holds each) to pay the fee and make the change.
I am currently on hold right now and this is my third call just this morning. Every time, after going through the details with each agent (just this morning I've spoke to Jam, Rain and Mav) I am given lip service and false assurance to stay on hold and someone will get back to me and then the call gets discontinued and no one call calls back! I am currently on hold while I am writing this.
Oh - I also asked to speak with a supervisor and was told I would get a call back.Still waiting 2 weeks later.
More Review Details
What I liked
What I disliked
- To spend 5 hours on the phone
- Never call back
- Unable to resolve problems
- False reassurance
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Arrived at 2 Bed/2 Bath "premium" condo at Eagle's Nest at Indian Point to find we were in "TAN" units when we went to the office to complain about the..."
- "Gate 1 Tours did an excellent job of organizing the Discovery Tour to China and Tibet in June 2016. I gladly recommend Gate 1 Tours as one of the best..."
- "Booked tickets for my orphaned niece and nephews to fly from Ohio to Louisiana. Placed all their info. In the computer, paid and received my itenarary. Unfortunately because the oldest..."
- "I received the dolls and they are wrapped in plastic. Missing hair, three "heels" on their shoes, paper dresses, glitter falling off all over them. Poor sound quality...."
- "Was looking to upgrade my old phone and cell provider was having a sale.So I thought I would give LG a try. Nice looking phone. Specs seemed ok for what..."
- "Dear Future Glam Seamless Customers, (Discount below too) I am the founder and CEO of Glam Seamless extensions and I am here to comment on the negative reviews below. Glam Seamless..."
- "First the positive (which is why it's got a star at all): The company (when it shows up) is EXTREMELY fast, efficient and hard working. They know their stuff and..."
- "I bought a couch from the Gardner White on Hall Road on Friday, October 21st. I scheduled a 4pm-11pm delivery for today, October 25th, since it was the earliest they..."
- "Wow, this site is breaking all the rules that exist to protect our privacy. 2 listings were available for my name, as I have lived in two different townships. One..."