New York, New York
100% full Not resolved

I secured authorization from Austrian Airlines for Expedia to make change with fee because they are the booking agent.Over that last several weeks I have called 14 times (average of 1 hour holds each) to pay the fee and make the change.

Related: Expedia - Promised callbacks, broken

I am currently on hold right now and this is my third call just this morning. Every time, after going through the details with each agent (just this morning I've spoke to Jam, Rain and Mav) I am given lip service and false assurance to stay on hold and someone will get back to me and then the call gets discontinued and no one call calls back! I am currently on hold while I am writing this.

Oh - I also asked to speak with a supervisor and was told I would get a call back.Still waiting 2 weeks later.

Review about: Expedia Flight Booking.

I didn't like: To spend 5 hours on the phone, Never call back, Unable to resolve problems, False reassurance.

Review #670674 is a subjective opinion of a user.

PRODUCT OR SERVICE Expedia Flight Booking
Reason of Review / Monetary Loss Poor customer service / $300
Preferred solution Deliver product or service ordered

Had an Experience with Expedia?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Expedia - Customer Service doesn't knows anything Expedia "Hello, Regards with the Itinerary # 712225841975 , my name was not correctly updated in the Voucher. My First Name is "Ravishankar" but the name that was printed was "Ravi" and as..." Read more EXPEDIA - STAY AWAY FROM BEST PRICE GUARANTEE Expedia "I have a very bad experience with Expedia BPG. Even after submitting all proofs and document , they reject my claim saying that lower price website is a consolidator website..." Read more Expedia Customer Care Review from Bradenton, Florida Expedia "My son and I have a flight from Tampa to Fayetteville NC November 1st. We were notified that Fayetteville around courthouse is all underwater. Our court hearing was moved to..." Read more Expedia - Spent over 1 hour being bumped! Expedia "I have purchased 6 roundtrip flights for 4 adults and 2 children. When I was about to book flight and check out, it will not confirm my order. ..." Read more Lending Club - Slow confusing process with absolutely no communication Lending Club "I am currently around two weeks since our application. We decided to give Lending Club a try, pre-qualified for a loan, submitted all requested documentation immediately upon request. After a..." Read more Threads King - THREADSKING IS A SCAM Threads King "Items constantly "lost in transit" Rude replies from customer service Does NOT give refund as they claim they would AWFUL DO NOT BUY FROM THEM You WILL loose your money!..." Read more Gearbest - The best service Gearbest "The photo is from the most recent purchase, but I have already made more than 30 orders with many products. All products are quality, and even if you have a..." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more