Not resolved

Purchased airfare through Expedia and paid for insurance.Come to find out first, I had to cancel the airfare through the airline and second, to collect the insurance I have to contact an insurance company to make a claim.

Customer service tried telling me that because I didn't cancel within 10 days of booking they couldn't help. Read through the insurance program and you will see how Expedia's explanation is misleading and does not tell the entire story. As a Gold Member for more than 5 years, I have booked a lot of travel with them. Unfortunately, Expedia support and product offerings continue to decline.

Expedia no longer offers the best prices on travel. I will cancel my Gold Membership immediately!

Expedia no longer understands their business or how to retain customers.Another lost customer Expedia!

Review about: Airfare Insurance.

Review #1048451 is a subjective opinion of a user.

Additional Fees
Product or Service Quality
Discounts and Special Offers
Value for money
Number of Destinations
Insurance Quality
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
PRODUCT OR SERVICE Airfare Travel Insurance
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / Not specified
Preferred solution Let the company propose a solution

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