864 Laurel St #200, San Carlos, CA 94070, USA
Not resolved
1.8
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I booked a flight ticket from Expedia and all confirmation numbers from the Expedia. However, the airline refused to issue the ticket when I was at the airport since Expedia did not ask my passport information during my booking.

I had to buy another more expensive flight ticket from another airline at the airport. It's obvious that Expedia website had an error.

I called Expedia and asked for refund, the customer service transferred my phone call to several people and told me I would get a solution within 72 hours after 2 hours phone call. After one week, I had not got any feedback from Expedia, I called Expedia again, I was put into the same loop, no solution.

Product or Service Mentioned: Expedia Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Full refund.

Expedia Cons: Poor service.

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