Product: Expedia Customer Care Clear all filters (0 of 112 reviews match)
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Expedia is a horrible company, never again
I have been going back and forth with Expedia for over 2 weeks regarding a $437.70 reservation refund. The original reservation was canceled with a email agreement that I would not be charged additional fees and would receive a refund on any charges. They have...
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Expedia Customer Care
#1214615
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As someone in the hospitality industry I can say that Expedia and all their corporations have the worst customer service I've ever experienced. They don't have any standards as to how they should speak to customers. A simple date change i was trying to do for a guest...
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1.2
Product
Expedia Customer Care
I didn't like
  • Inexperinced staff
  • Not owning their error
  • False promises
#1192157
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Expedia customer service is a JOKE!

My wife spent the day dealing with ineptness and indifference with SEVERAL customer service reps! Horrible, frustrating, aggravating, depressing!
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
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Expedia Customer Care
#1185220
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Expedia - Horrible experience

I am going to need to share my horrible experience. No one willing to help, disconnected calls, no resolution in 3 hours, and a loan without a trip. Terrible customer service! Supervisors swearing when they thought they were on mute. I have never been treated by someone before and this was a supervisor named Jarrod!
1.0
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Customer service
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Expedia Customer Care
#1182440
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I booked my ticket with Expedia and now I am asking to get reimbursed because my flight was cancelled with Lufthansa. Due to this cancellation I had to push my return to a later date and was charged over $1,000. I am asking for Expedia to manage this with the...
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1.0
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Expedia Customer Care
#1179273
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A CONSUMER GOES WITH A COMPANY LIKE THIS FOR MANY REASON BUT WHEN I NEEDED TO CHANGE MY RESERVATION BECAUSE OF THE HOTEL REVEIWS OF ROACHES IN THERE FACILITY I WAS TOLD BY EXPEDIA THAT IT WAS THE POLICY OF THE HOTEL THAT THERE IS NO REFUND OR CANCELATION OF ANY KIND....
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1.0
Product
Expedia Customer Care
I didn't like
  • Whole refund expreince
#1167595
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I am never EVER going to use Expedia again. I am currently in Canada and wanted to change a flight reservation from Toronto to Ottawa. I called Expedia Canada and was told that I would have to wait between 5 and 8 minutes for someone to respond. In fact I waited 45...
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Expedia Customer Care
#1100855
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We are hotel partners with Expedia and an error was made when reconciling 2 cancelled reservations. I phoned into them to rectify the situation prior to our due date on the invoice. I was told that if an error is made thats too bad they will not change it. So they are...
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Product
Expedia Customer Care
I didn't like
  • Absolutely no customer service shady and dishonest
  • Unwilling to resolve issues
#1095308
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Expedia is a bunch of thieves. I have now been on hold for 2.5 hrs. They have not refunded my money liked promised. This is the 4th phone call and hours on hold. I have proof from expedia stating they refunded my money...which is a lie. DO NOT EVER USE EXPEDIA THEY ARE...
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1.0
Product
Expedia Customer Care
I didn't like
  • Unprofessional service
#1083596
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We made reservations for 3 nights and of course they took the entire cost up front, 2 months before we needed the rooms.We tried to cancel the 3 rd night as something came up and would have to leave early. Called the day before and was told it would be a 40 dollar...
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1.9
Product
Expedia Customer Care
I liked
  • Price for room
I didn't like
  • Extremely bad customer service
#1060864
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