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I booked an Airport hotel in Chicago through Expedia. When I got to Chicago I called the hotel several times to get picked up at Airport.

They never came to get me. I had to find alternate lodging. I told Expedia about my inability to get to hotel, and asked for a refund. Expedia concluded that I don't get one because I "cancelled or changed " my reservation.

No I didn't. The hotel didn't get me, they advertise free shuttle service. They breached our contract but Expedia sided with them.

I will never use Expedia again. There are many sights that want my business, Expedia is not one of them.

Review about: Expedia Room Booking.

Reason of review: Poor customer service.

I didn't like: All of it.

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