Booked a room in San Francisco with Expedia. Next morning found the exact same room for $28 less.
Immediately called Expedia with the window up on my computer showing the cheaper room. Waited more than 45 minutes with no answer. While on the phone I emailed them to say exactly what was going on. Called back later and waited again on the phone.
At that time when they checked on their computer the price had gone up to the same as I bought it from them. Hmmmm.... of course! I told them I had the screen shot from when I called earlier and they would not answer the phone.
They said they will not honor the lesser price. I waited more than a reasonable amount of time (45+ minutes) on the phone. They DO NOT honor their price guarantee and their customer service is atrocious. I will never ever book with them again.
I will actually pay more to a competitor rather than give them my business.
Do not be fooled by them. They do not stand behind their product.