Expedia
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst purchase was forced cancelled. Second purchase had $1886.27 hidden fees
I was hit with a large hidden fee. I wasn't sure exactly who to contact since Expedia won't allow a representative to answer the phone without an itinerary number.
The hardest part about contacting them is when they accepted my purchase through navy federal I never received an itinerary number. This means I am not getting an actual operator to get on the phone and it hangs up on itself at a certain point in the call.
So, I am supposed to receive a refund on my first transaction that was force cancelled. No big deal (I hope). Next purchase was a half hour later after finding the hotel and flights I wanted.
It didn't post exclusively from Expedia but also third party. This other party charged me twice 1,500 and 386.27 to equal 1886.27 on top of 603.47 from Expedia.
The payment before submitting-that I expected- was 1342.49. My bank was charged 2,489.74.
- Enticing pricing
- Honestly its convenient
- First to pop up on google search however it should be last resort
- Not upfront about total costs before submitting
- Inexistent customer support
- 24 hour cancellation policy should be clear no one will answer
Preferred solution: Full refund
User's recommendation: If you're inexperienced like myself at online travel planning- avoid this website.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is no customer support!!
On February 5th, I bought a Phuket Osaka flight with Hong Kong Airways via Expedia, as I thought it was a reliable company. My flight date was March 18th
But 2 days ago, I received an e-mail from the airline company stating that the flight date was rescheduled to March 19th That's why I can't catch my connecting flight to Osaka.
Also, my trip to Osaka and my hotel reservation are ruined . When I wrote to the airline company
In this case, they said that I should contact the agency where I bought the ticket.
But the problem is
Expedia does not have an e-mail address or phone number for customer services.
my ticket money was wasted and my travel plan was ruined.
I was left in an extremely difficult situation. I urgently want my money back and I advise everyone to never use Expedia.
- Wasting your money and time
Preferred solution: Price reduction
User's recommendation: Never ever use Expedia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation hotel
I am waiting for the hotel to confirm the cancellation and approve the refund
- All good service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Rapid City, South DakotaTo get refunded due to medical issues.
User's recommendation: If you can not help in situations like this I will never use you guys again! And I will pass it along
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot charged for a room and declined cause it was third party
- Great prices
- Poor customer service for refunds
Preferred solution: Full refund
User's recommendation: No this service is horrible
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hollywood, FloridaThey cancelled my stay!
User's recommendation: These guys *** suck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have reserved a full trip to Rio with itinerary # m
- No answer
- No answer
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI accidentally booked wrong date for hotel and would nit give me a refund
- Quick booking
- No refund
Preferred solution: Full refund
User's recommendation: No I would not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerTengo dos cobros y no se usó el hotel
- Nesecitaba descansar y no puede encontrar nada y me cobraron
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Canceled flight and unable to apply credit
After two hours on the phone, they finally were able to apply my credit to a new flight.
- Lack of access to customer service representative
Preferred solution: Apology
User's recommendation: You will be miserable if you need any customer service support. Set aside several hours!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Woodland Hills, CaliforniaRefundMoney
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservasion cancelled without reason
- Lots of choices for travel stay
- Will charge you even if you cancel
- Will cancel without explanation and at the last minute
Preferred solution: Compensation for a horrible first day of vaccination due to cancellations without explanation.
User's recommendation: Don't book through Expedia, try using that business website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooked wrong date 4 hotel glitch on website
Yeah Hotel Derek put a charge on my credit card for $161 that was separate from the $100 incidentals charge the most hotels apply to your credit card upon arrival. I had to call the hotel concerning this charge.
They told me that it was a mistake. This is not the first time this is happened. This has happened to me when I booked a hotel with the Embassy suites in Dallas. They charged me an extra $300 for upgrading my room, when I did not ask for it.
The only reason why Im explaining a different situation is to inform you of these fraudulent activities.
These hotels are conducting on consumers being that I am the global AI ambassador, and a public figure that is not acceptable.
I only need to be around reputable businesses thats it for the future. Please do not show me anything else on your website or any advertisements for businesses that are not 100% legitimate.
Preferred solution: Complimentary VIP Options only otherwise do not contact me
User's recommendation: Stop Going to Hotels in America they overcharge and under deliver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund credit card was charged
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot charged twice
Preferred solution: Price reduction
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