Rob H Ftz

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First purchase was forced cancelled. Second purchase had $1886.27 hidden fees

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Expedia - First purchase was forced cancelled. Second purchase had $1886.27 hidden fees
Expedia - First purchase was forced cancelled. Second purchase had $1886.27 hidden fees - Image 2
Expedia - First purchase was forced cancelled. Second purchase had $1886.27 hidden fees - Image 3

I was hit with a large hidden fee. I wasn't sure exactly who to contact since Expedia won't allow a representative to answer the phone without an itinerary number.

The hardest part about contacting them is when they accepted my purchase through navy federal I never received an itinerary number. This means I am not getting an actual operator to get on the phone and it hangs up on itself at a certain point in the call.

So, I am supposed to receive a refund on my first transaction that was force cancelled. No big deal (I hope). Next purchase was a half hour later after finding the hotel and flights I wanted.

It didn't post exclusively from Expedia but also third party. This other party charged me twice 1,500 and 386.27 to equal 1886.27 on top of 603.47 from Expedia.

The payment before submitting-that I expected- was 1342.49. My bank was charged 2,489.74.

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Loss:
$2490
Pros:
  • Enticing pricing
  • Honestly its convenient
  • First to pop up on google search however it should be last resort
Cons:
  • Not upfront about total costs before submitting
  • Inexistent customer support
  • 24 hour cancellation policy should be clear no one will answer

Preferred solution: Full refund

User's recommendation: If you're inexperienced like myself at online travel planning- avoid this website.

Eymen A

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Verified Reviewer

There is no customer support!!

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Expedia - There is no customer support!!

On February 5th, I bought a Phuket Osaka flight with Hong Kong Airways via Expedia, as I thought it was a reliable company. My flight date was March 18th

But 2 days ago, I received an e-mail from the airline company stating that the flight date was rescheduled to March 19th That's why I can't catch my connecting flight to Osaka.

Also, my trip to Osaka and my hotel reservation are ruined . When I wrote to the airline company

In this case, they said that I should contact the agency where I bought the ticket.

But the problem is

Expedia does not have an e-mail address or phone number for customer services.

my ticket money was wasted and my travel plan was ruined.

I was left in an extremely difficult situation. I urgently want my money back and I advise everyone to never use Expedia.

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Loss:
$253
Cons:
  • Wasting your money and time

Preferred solution: Price reduction

User's recommendation: Never ever use Expedia

1 comment
Arifquraishi Q

Band ho gaya hai

LAURA G Alg

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Cancellation hotel

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Expedia - Cancellation hotel
Updated by user Mar 05, 2024

I am waiting for the hotel to confirm the cancellation and approve the refund

Original review Mar 05, 2024
Attempting to retrieve a refund from Expedia for a cancellation I tried to submit on the 3rd the customer service representative was extremely polite knowledgeable efficient I was very pleased with my experience concerning this issue although I have not been issued a refund I am pleased with her efficiency
View full review
Loss:
$170
Pros:
  • All good service

Preferred solution: Full refund

Walden Cds

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Verified Buyer
| map-marker Rapid City, South Dakota

To get refunded due to medical issues.

Expedia - To get refunded due to medical issues.
Expedia - To get refunded due to medical issues. - Image 2
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Read letter bellow. My son had a drs appointment in Sioux Falls SD. We live in Rapid City SD. We made reservations through you and because we had to cancel out of our control we would appreciate a refund or a credit to use. Our Son was born with Spina Bifida and he is very expensive with all of the drs we see and traveling that goes on. Please help!!
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User's recommendation: If you can not help in situations like this I will never use you guys again! And I will pass it along

Samantha C Rqg

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Got charged for a room and declined cause it was third party

Expedia - Got charged for a room and declined cause it was third party
Expedia - Got charged for a room and declined cause it was third party - Image 2
Expedia - Got charged for a room and declined cause it was third party - Image 3
Expedia - Got charged for a room and declined cause it was third party - Image 4
Expedia - Got charged for a room and declined cause it was third party - Image 5
I got charged for a room that I didn't stay in I booked the room at 11ish and around 12-1 I got a text message stating that my money was being refunded because you guys were a third party booking now I've been patiently waiting for the refund and you guys have yet to respond I even have an email from you guys about the same thing how can you help me
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Loss:
$51
Pros:
  • Great prices
Cons:
  • Poor customer service for refunds

Preferred solution: Full refund

User's recommendation: No this service is horrible

Mike Avv

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Verified Reviewer
| map-marker Hollywood, Florida

They cancelled my stay!

Expedia - They cancelled my stay!
Expedia - They cancelled my stay! - Image 2
My friend use his credit card to hold the room, thinking we would have the room the two smart people behind the counter. Im saying that facetiously I have been fighting with them for a week to get my money back because I took the insurance in order to guarantee my money back, Im going there the police at 8 PM to
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User's recommendation: These guys *** suck

Ossama R Ipu

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I have reserved a full trip to Rio with itinerary # m

Expedia - I have reserved a full trip to Rio with itinerary # m
Expedia - I have reserved a full trip to Rio with itinerary # m - Image 2
Expedia - I have reserved a full trip to Rio with itinerary # m - Image 3
I already reserved and payed a trip to Rio with itinerary # 725779****6208.unfortunately I've be been affected with car accident since two weeks two lumber vertebrae broken 2+3. I've been hospitalized and need 3 months TT. Please transfer my booking to a later one after recovery.
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Loss:
$2200
Pros:
  • No answer
Cons:
  • No answer

Preferred solution: Price reduction

Kim M Umn

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I accidentally booked wrong date for hotel and would nit give me a refund

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Expedia - I accidentally booked wrong date for hotel and would nit give me a refund
Expedia - I accidentally booked wrong date for hotel and would nit give me a refund - Image 2
Horrible I accidentally booked wrong month date. And would not let me cancel! I dont understand since its a month out why you cant refund
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Loss:
$122
Pros:
  • Quick booking
Cons:
  • No refund

Preferred solution: Full refund

User's recommendation: No I would not recommend

Nelson f F

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Verified Buyer

Tengo dos cobros y no se usó el hotel

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Expedia - Tengo dos cobros y no se usó el hotel
Expedia - Tengo dos cobros y no se usó el hotel - Image 2
Muy mala enviouna vezuyoh ise la reservaC.Aión era las 3 Delaware yuna mamáyayaun porque consulta dormir y ise la reserva para slojarme el mismo Instapuesta inicial y se me anuncioecena la reserVirginia S.mfeca el pago pero cuando finterfaz Delaware usuariolhhotel esta cereal academia de bellas artes¿Qué haces?? dije no disponible en roces no entiendo porque mCEobraren si no pude entrar y luego teONG otroo cobro-por otro el cuaNo uso
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Loss:
$23814
Cons:
  • Nesecitaba descansar y no puede encontrar nada y me cobraron

Preferred solution: Full refund

Resolved
Scott J Abv

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Resolved: Canceled flight and unable to apply credit

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Expedia - Canceled flight and unable to apply credit
Updated by user Mar 01, 2024

After two hours on the phone, they finally were able to apply my credit to a new flight.

Original review Mar 01, 2024
Booked flight in January for March; due to work, canceled March 20th flight on March 1 and received a credit of $169.70; and, attempted to apply credit on March 1 for same airline and route, but was unable to apply credit. Then, spent over an hour on the phone with someone unable to comprehend the situation or apply the credit; and, waited a half hour for a manager who was finally able to book and apply the credit. I was also charged a $25 penalty for canceling, then issued a credit
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Cons:
  • Lack of access to customer service representative

Preferred solution: Apology

User's recommendation: You will be miserable if you need any customer service support. Set aside several hours!

Anonymous

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Verified Buyer
| map-marker Woodland Hills, California

RefundMoney

Expedia - RefundMoney
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They wouldn't let me check into the room that I had booked. So I need my refund. What they do is not good. They basically rob people.
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User's recommendation: Be careful

Keena P Vii

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Verified Reviewer

Reservasion cancelled without reason

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Expedia - Reservasion cancelled without reason
Original review Feb 15, 2024
I called the find out why my booking was cancelled and the representative said someone will contact me in 72hr. I explained that I just landed and had already waited hours to be checked in. The rep said again we will call you in 72hr. Horrible experience, on vacation and no place to stay
View full review
Pros:
  • Lots of choices for travel stay
Cons:
  • Will charge you even if you cancel
  • Will cancel without explanation and at the last minute

Preferred solution: Compensation for a horrible first day of vaccination due to cancellations without explanation.

User's recommendation: Don't book through Expedia, try using that business website

Justa Fuy

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Verified Reviewer

Booked wrong date 4 hotel glitch on website

Expedia - Booked wrong date 4 hotel glitch on website

Yeah Hotel Derek put a charge on my credit card for $161 that was separate from the $100 incidentals charge the most hotels apply to your credit card upon arrival. I had to call the hotel concerning this charge.

They told me that it was a mistake. This is not the first time this is happened. This has happened to me when I booked a hotel with the Embassy suites in Dallas. They charged me an extra $300 for upgrading my room, when I did not ask for it.

The only reason why Im explaining a different situation is to inform you of these fraudulent activities.

These hotels are conducting on consumers being that I am the global AI ambassador, and a public figure that is not acceptable.

I only need to be around reputable businesses thats it for the future. Please do not show me anything else on your website or any advertisements for businesses that are not 100% legitimate.

View full review
Loss:
$161

Preferred solution: Complimentary VIP Options only otherwise do not contact me

User's recommendation: Stop Going to Hotels in America they overcharge and under deliver

Debra A Lir

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Verified Reviewer

Refund credit card was charged

Expedia - Refund credit card was charged
I should be getting refunded bc of cancellation Im within cancellation date Agent says my card wasnt charged in reality it was charged I will be getting my credit card involved as satisfaction wasnt met with Expedia In future I will NOT be using Expedia
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Loss:
$181

Preferred solution: Full refund

Amber D Dpv

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Got charged twice

Expedia - Got charged twice
Expedia - Got charged twice - Image 2
I was charged twice on my credit card for 593.96. We need that additional charge taken off. It was charged twice when we made the purchase through Expedia.
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Loss:
$594

Preferred solution: Price reduction