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I used Expedia.co.uk to schedule a car rental in Portugal. When I got there, the company did not had my reserve, as it was said it was cancelled. I had to make the full payment at the moment I got to the shop, paying almost 10 times more than what Expedia set my rental. I placed a complaint (Case ID : [REQ:M-13644705]) and NOT EVEN the value I payed for Expedia was reimbursed (intinerary 7177649143171).

I have done all that I could, sent many email, and send them all the documents asked... Since they promised reimbursement for the rental I had to pay extra. It has been months and NOTHING.

I promised myself I would do whatever it takes so no one else uses Expedia.co.uk

It is not worth the headache.

They provide the worst service and customers service ever.

DO NOT USE EXPEDIA.CO.UK

Review #915978 is a subjective opinion of a user.

1.0
Customer service
Staff
Product or Service Quality
Insurance Quality
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE
Expedia Car Rental Booking
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $270
Preferred solution Full refund

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