0 comments
Not resolved

My friend and I decided to take a photography trip to New Mexico.We planned to be there from 24-28 May 2017.

I reserved and pre-paid for a room at Best Western in Socorro, New Mexico through Expedia. Due to unforeseen circumstances, we had to cut our trip short and left 27 May 2017 around 4am which means the room could be re-rented. Since I'd already pre-paid through Expedia, Best Western was unable to give me the unused balance I'd paid for the room which they would have been able to do if I'd paid directly to them. When I got back home from New Mexico I contacted Expedia and asked for a refund.

They refused to give me a refund because I didn't let Expedia know by 4pm on 26 May 2017 that I wouldn't need the room. We didn't even know we were going to leave at 4pm. At this point, it's not about the money. It's about their policy and lack of customer service.

I thought by pre-paying it would allow me some protection.

It didn't.I won't use them again!

Review #1061719 is a subjective opinion of a user.

1.0
Value for money
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
PRODUCT OR SERVICE Expedia Room Booking
Reason of Review / Monetary Loss Problems with payment / $88
Preferred solution Full refund

Had an Experience with Expedia?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Expedia - Refund Not Being Made in Spite of Cancellations Expedia "I (Milly Mathew, millymathew@gmail.com) had booked accommodation in the name of Kevin Benny Kuriakose on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014..." Read more Review about Expedia Hotel Booking from Rochelle, Illinois Expedia "So much for deals & savings. I booked a reservation through Expedia while in the Angola, IN area for the birth of my Grandson. Expedia charged me $414.62, hotel receipt..." Read more Expedia - Good luck reaching customer service Expedia "Wanted to ascertain how much it would be to add a day to our upcoming trip. First tried to use the "we will call you back and you won't lose..." Read more Expedia - Review about Inverrary Resort Room from Egypt Lake-Leto, Florida Expedia "VERY BAD SCARY EXPERIENCE...STAYED AT THE INVERRARY RESORT...FOR 20 MINUTES NTHE ROOM HAD BLOOD STAINS ON BED SQUIRTS DIRTY SHEETS N FILTHY BROKEN RUGS...WE WENT TO ANOTHER ROOM N IT..." Read more Churchs Chicken - Horrible Service that could have resulted in an altercation. Churchs Chicken " I went to the drive through at Churches Chicken on Friday, June 23, 2017, at approximately 8:40pm. I ordered several items for our family dinner and I then drove..." Read more Diesel - Worse customer service experience! Diesel "Diesel phone customer service is always unhelpful. First time I called was about an order couldn't be placed online because of their website issue. I messaged Diesel, they emailed me..." Read more Costco - Puppy in a grocery basket in the food court Costco "Sitting in the food court trying to enjoy our hot dogs there was a puppy sitting in a grocery cart? Where we are eating!!!. I asked an associate where i..." Read more Planters - Failed Package Planters "I am a packaging engineer and purchased the " Nut & Chocolate Trail mix" in Kansas City airport. I passed by a different product because I wanted a zipper bag..." Read more