Expedia - Bad deals, prices vary so quickly, customer service isnt good.

111 of 1673 Expedia reviews

I booked my package deal for 2 ppl from Chicago to Punta Cana (flight + hotel) for a total of $2,170.20 and i checked the price again less than 36 hours, it was $1,882.92!! $300 difference!!

When I called up Expedia to help me with the variance in the package amount, they said only hotel can be cancelled, but not flight. Instead I will get a flight credit which should be used within 1 yr, same carrier and same travellers + $200 reissue fee!!!

Here I called Expedia to work on the variance(savings) of $300, instead they suggested me an option to pay $400($200 per person) extra for rebooking my flight.

This is ridiculous as I am not asking them to cancel the package, but give me the better deal on their own site.

Customer Service isnt trained to answer the questions to the point, instead keep repeating the same message like a tape.

I will not recommend this site in future.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Product or Service Quality
Website
Additional Fees
Value for money
Exchange, Refund and Cancellation Policy
More

  • What I liked
      No items
  • What I disliked
    • Losing money

Reason of review:
Pricing issue
Preferred solution:
Let the company propose a solution
Monetary loss:
$300
Product or service
Review category
Travel Agencies
review #863184 by

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