I booked an "All inclusive vacation" at a resort that was rated 4.8 stars out of 5 for 11/26->12/3/18. Resort shows 13 restaurants avail but only 2 were open.
New chef menus being developed. Buffets with under/over cooked food, flies/birds landing on food, left out until completely gone, mislabeled food, and watered down drinks. Casino blocked off/closed, Entertainment was either not available or makeshift activities while they restructured program, new management (20ish years old) Construction, furniture, mattresses strewed about facility/property creating walking hazards and noise issues, epoxy paint used through common areas causing health issues (I've got a voice box infection and unable to speak from the 2nd day on vac to 3 weeks later). We disconnect phone to avoid early am calls offering time-share.
This resort should have been closed during this period & a total refund is due to all who do go. Vacations consist food, drinks, comfort, entertainment & relaxation. This was none of that! Majority of time spent speaking to mgmt, conversations in person &/or tel with expedia.
Expedia allowed consumers to be taken advantage of. They took away "MY choice" by failing to verify the facilities which is a responsibility they have to the consumer. Expedia is present at this resort EVERYDAY (8-10 hrs/day) aware the resort was completing a MAJOR RESTRUCTURING (not Maintenance)(from 11/26->12/15/18). These practices are deceptive & ARE considered fraudulent!
Expedia booked an All Inclusive Vac, their reps submit complaints daily regarding issues at the resorts yet Expedia did not address the issues & continued to allow bookings to take place. Expedia processes the charges for Airfare and Hotel separately which will minimize any refund a consumer may get. Comm was made to resort mgmt & Expedia within 1 day of arrival.
Both parties deferred our request to leave facility & now deny a completed refund. Being self employed we have lost wages, vac as well as pymt for vac!
Product or Service Mentioned: Vacations To Go MeliÁ Caribe Tropical Vacation Package.
Reason of review: Not as described.
Monetary Loss: $2300.
Preferred solution: Full refund, reimb medical expenses and travel voucher.
I didn't like: System booked ticket horrible nightmare scammed, Booked all inclusive, Booked all inclusive resort should be shut down expedia no help, Buyer beware expedia does not verify the resorts.