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I booked an "All inclusive vacation" at a resort that was rated 4.8 stars out of 5 for 11/26->12/3/18. Resort shows 13 restaurants avail but only 2 were open.

New chef menus being developed. Buffets with under/over cooked food, flies/birds landing on food, left out until completely gone, mislabeled food, and watered down drinks. Casino blocked off/closed, Entertainment was either not available or makeshift activities while they restructured program, new management (20ish years old) Construction, furniture, mattresses strewed about facility/property creating walking hazards and noise issues, epoxy paint used through common areas causing health issues (I've got a voice box infection and unable to speak from the 2nd day on vac to 3 weeks later). We disconnect phone to avoid early am calls offering time-share.

This resort should have been closed during this period & a total refund is due to all who do go. Vacations consist food, drinks, comfort, entertainment & relaxation. This was none of that! Majority of time spent speaking to mgmt, conversations in person &/or tel with expedia.

Expedia allowed consumers to be taken advantage of. They took away "MY choice" by failing to verify the facilities which is a responsibility they have to the consumer. Expedia is present at this resort EVERYDAY (8-10 hrs/day) aware the resort was completing a MAJOR RESTRUCTURING (not Maintenance)(from 11/26->12/15/18). These practices are deceptive & ARE considered fraudulent!

Expedia booked an All Inclusive Vac, their reps submit complaints daily regarding issues at the resorts yet Expedia did not address the issues & continued to allow bookings to take place. Expedia processes the charges for Airfare and Hotel separately which will minimize any refund a consumer may get. Comm was made to resort mgmt & Expedia within 1 day of arrival.

Both parties deferred our request to leave facility & now deny a completed refund. Being self employed we have lost wages, vac as well as pymt for vac!

Product or Service Mentioned: Vacations To Go MeliÁ Caribe Tropical Vacation Package.

Reason of review: Not as described.

Monetary Loss: $2300.

Preferred solution: Full refund, reimb medical expenses and travel voucher.

I didn't like: System booked ticket horrible nightmare scammed, Booked all inclusive, Booked all inclusive resort should be shut down expedia no help, Buyer beware expedia does not verify the resorts.

  • Complaints Discredited
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Anonymous
#1625772

I would never allow a third party service to book anything anywhere at any time for me. You must do your own homework or you'll wind up at the "Paradise Palace" or whomever is willing to kickback to Expedia. You wanted cheap and used a cheap-o service, so you really shouldn't be surprised by second or third class accommodations.

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