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2.2

Dear Lyne,

Thank you for contacting Expedia.ca regarding canceling your flight reservation on

itinerary number: 752315****590.

Please be advise your both flights are cancelled and below the cancellation for the second flight:

Although the original tickets purchased are non-refundable, the airline allows you the option to use the value of these tickets towards a future reservation and this is Due to The COVID-19 situation . Your future itinerary must comply with the following conditions:

The new itinerary must be booked with the same airline; the airline you are booked with is air Canada

The same passengers must be traveling ticket number: 014373****613

The new itinerary must be rebooked, ticketed, travelled and complete trip before 22FEB2022

You cannot change your departure country.

Your Departure country is CANADA

Total held in credit (per passenger):328.50 CAD

Change penalty (per passenger): C$0 DUE TO CURRENT SITUATION COVID-19

you will be paying any diff in PRice

Please refer to your online Expedia Canada Itinerary # 752315****590

for the complete details of your original trip.

When rebooking your itinerary, there may be a difference in fare. Should the fare of the new itinerary be higher than the original purchase - the

difference along with the change penalty quoted above will be collected at the time of rebooking. Please note this change fee is subject to change.

However, should the fare of the new itinerary be lower, please note the residual credit amount is lost, and only the applicable change penalty will

be collected.

When you are ready to use your travel credit, we request that you call our call center and reference the Expedia Canada booking ID listed above.

This is an unmonitored email address; please do not reply to this email.

Please feel free to contact us if you have any further questions. Our Customer Support Representatives are available to assist you 24 hours a day, 7

days a week.

Thank You for contacting Expedia.ca!

Please Do not reply to this email .

for further information email us on Email Support@***.expedia.ca

Toll Free: 1-888-EXPEDIA (1-88*-397-****)

International: 1 (61*)-780-****

Expedia.ca

-----Original Message-----

From: lyne.trott@***.com

Sent: May 10, 2020 1:22:34 PM

To: Support@***.expedia.ca

Additional Recipients:

Subject: Fwd: RE: 2020/06/21 Urgent Customer Cancellation (FLIGHT, Expedia CA , Itin # 752315****590) 2020/02/23

Hi,

You have cancelled the flight in one direction but not the flight in the

other direction. They were booked together so both should be cancelled.

Lyne

-------- Forwarded Message --------

Subject:RE: 2020/06/21 Urgent Customer Cancellation (FLIGHT, Expedia

CA , Itin # 752315****590) 2020/02/23

Date:Wed, 6 May 2020 16:00:59 -0700 (PDT)

From:expediaca.travelalert@***.expedia.ca

To:lyne.trott@***.com

RE: 2020/06/21 Urgent Customer Cancellation (FLIGHT, Expedia CA , Itin #

752315****590) 2020/02/23

Dear valued customer ,

Thank you for contacting Expedia.ca regarding canceling your flight reservation on

itinerary number: 752315****590.

Although the original tickets purchased are non-refundable, the airline allows you the option to use the value of these tickets towards a

future reservation and this is Due to The COVID-19 situation . Your future itinerary must comply with the following conditions:

The new itinerary must be booked with the same airline; the airline you are booked with is air Canada

The same passengers must be traveling ticket number: 014373****614

The new itinerary must be rebooked, ticketed, travelled and complete trip before 22FEB2022

You cannot change your departure country. Your Departure country is CANADA

Total held in credit (per passenger):344.79CAD

Change penalty (per passenger): C$0 DUE TO CURRENT SITUATION COVID-19

you will be paying any diff in PRice

Please refer to your online Expedia Canada Itinerary # 752315****590

for the complete details of your original trip.

When rebooking your itinerary, there may be a difference in fare.

Should the fare of the new itinerary be higher than the original purchase - the

difference along with the change penalty quoted above will be collected at the time of rebooking. Please note this change fee is subject to change.

However, should the fare of the new itinerary be lower, please note the residual credit amount is lost, and only the applicable change penalty will

be collected.

When you are ready to use your travel credit, we request that you call our call center and reference the Expedia Canada booking ID listed above.

This is an unmonitored email address; please do not reply to this email.

Please feel free to contact us if you have any further questions.

Our Customer Support Representatives are available to assist you 24 hours a day, 7

days a week.

Thank You for contacting Expedia.ca!

Please Do not reply to this email . for further information email us on Email Support@***.expedia.ca

Toll Free: 1-888-EXPEDIA (1-88*-397-****)

International: 1 (61*)-780-****

Expedia.ca

User's recommendation: dont use expedair they will not help you.

Monetary Loss: $673.

Preferred solution: Full refund.

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