Im sorry to be contacting you. But at this moment in time I am not very happy.
A friend booked an apartment through your website and searched 'Cardiff' and 'Elm Street' apartment came up and advertised as in the area. Through further investigation I have come to find that the apartment in actually situated in Ipswich, Suffolk. I am very annoyed and would like a full refund for this reason. Having planned a full night out, and organised around this stay I and both my friends have lost out on alot of money.
This isn't our mistake. I will be awaiting a reply.
Thank you in advance for your time. I have all the details of our stay for this weekend to prove this.
And all the evidence that it was advertised in the wrong area. I hope this can be resolved.
User's recommendation: Don't book at hotels.com.
Monetary Loss: $248.
Preferred solution: Full refund.
Expedia Cons: Can mislead people, Bad services.