Anonymous
map-marker New York, New York

I can't get into my room

I could not get into the Hotel- the scan card did not work--- luckily we tried a bunch of combinations of the physical address on the number key pad and one finally worked- I would like someone to address this professionally as the experience was horrible and no one picked up the phone.. -Jason
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Charlaine Ljf
map-marker Fort Lauderdale, Florida

To cancel a reservation

We have tried to cancel a reservation number 727390****3245 and cannot get a hold of anyone or anything cannot get through the website. Cannot get a phone call.
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User's recommendation: Dont use this company

Dustin R Pqr

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Verified Reviewer

Bad stay at Bear Creek Mountain PA

I booked a stay at Bear Creek the week of new Year. They advertised that there mountain was open for the holiday weekend they were making snow for a Christmas Miracle! When we arrived the lady said that if weather was good the mountain would be open for our stay however we found out after check in the mountain was closed indefinitely until conditions changed. We drove a ways and spent a bunch of cash to do basically nothing for 2 nights. We should of been told at check in that the mountain was closed for the length of are stay no matter the weather. Bad Business Shady Advertising
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Do not stay at Bear Creek Mountain Resort

Anonymous
map-marker Sterling Heights, Michigan

Boarding pass

They sold me a package including airfare but then latter when on vacation said my airfare price went up $300. I was forced to spend another $300 to get home. I will not be using Expedia any more
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Anonymous
map-marker Chicago, Illinois

Cancel flight

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After I buy the tickets for a friend he receive a call from his family because his sister passes away The customer rep helped me out to cancel the reservation
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Anonymous
map-marker Brockton, Massachusetts

Canceling and Rebooking Fligh

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Conor helped me out and made sure the flight that I made a mistake on was cancelled and the new one that I booked was all set. He helped my worries. Thank you
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Anonymous
map-marker Clayton, Indiana

Cancel reservation 2005****

No help at all. Got booked at the wrong hotel and now it won't cancel the reservation. I.m now paying for two hotel rooms.
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Anonymous
map-marker Bellevue, Washington

Cancel flight

Please let me know if my flight was canceled. Itinerary number is 727673****8694 Also had my email address wrong. Correct one is mkriggs57@***.com
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Stephen F Gwg

Cancel reservation

Made paid for a room for tonight, but plans changed I cant go tonight. So now I have to cancel and get a refund.
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Loss:
$240
Pros:
  • Convenience

Preferred solution: Full refund

Deby D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

Would like to cancel reservation in February from Detroit to Tampa , and my return flight from Tampa to Detroit. February 10-25. Help {{Redacted}}
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Loss:
$350
Pros:
  • Cheaper prices
Cons:
  • Cannot get a hold of a real person

Preferred solution: Full refund

User's recommendation: Easier connection

Anonymous
map-marker San Antonio, Texas

Cancel hotel

Havent been able to cancel my reservation!! The direct line to hotel says get in touch with Expedia and have not been able to! Very frustrating!!
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User's recommendation: Be careful booking with Expedia!!

Anonymous
map-marker Doylestown, Pennsylvania

Refund

I was asked to leave because one of the guest there needed to use s phone and later was deemed my guest. The next night she called multiple Times like 3-4am . If she was my guest why call the room not my cell phone. She came by and woke me up saying she needed 40 for an Uber to get home. So i walked next door and got it. Some guy she was with later that night got caught using drugs. And i was told to leave because they said they were my guest. Im from Texas and know no one there
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User's recommendation: The brick lodge at Norcross in Atlanta is full of drugs and prostitution stay away

Ajit G Bxl

Flight change

One of our connection flights now postponed by 3 days, totally throwing our schedule in disarray. Now they are not answering their phone.
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Pros:
  • Good service
  • Usually
Cons:
  • Customer service

Preferred solution: Full refund

Valsa S Jjx

We want to talk to an agent

We need to talk to an agent regarding booking tickets two Tucson Arizona we would like to book 2 tickets for this trip. We want to book tickets and book a car for our trip. This will be an emergency trip for the death of our family member.
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Anonymous
map-marker Dallas, Texas

Unable to refund a hotel cancelation due to weather

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Company unable to refund 2 hotel reservations due to inclement weather is not okay with me. As much as we used Expedia they should be able to refund us the money. And to contact a human on the phone its insane. Once you do, customer service is okay.
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User's recommendation: Make sure they can refund your cancelations

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