Filter by rating :
filters

Poor Customer Service | Expedia review from Opelika, Alabama

2.2
Details
I have been using Expedia.com and Expedia.ca for several years now and recently experienced their poor Customer Service. I booked a flight to Korea last week and neither received an Itinerary nor a receipt for my flight and Traveler's Protection insurance. I called once last week and three times today to resolve the issue. The first time I called to resolve the issue with Expedia, the gentleman on the phone told me that my reservation was cancelled and that the airline I booked with had to re-book my flight. As he was transferring me to the airline, the call dropped. When I called back later, I was told everything was fine with my reservation and that I was still on the scheduled flight to Korea. After the many times I called and the long waits on the phone, I finally got my Itinerary. However, I still do not have a receipt for my purchases (even though my credit card was charged). After my experiences last week and today, I will not be using Expedia again. It's not worth all this trouble.
View full review
Review
#639560 Review #639560 is a subjective opinion of poster.
Service
Expedia Flight Booking
Reason of review
Poor customer service

REWARD POINTS | Expedia review from Kingston, Pennsylvania

2.5
Details
I called the toll free number after finding out I did not get reward point credit for hotel trip. After going through all the options and waiting finally got a person speaking very poor English. After explaining my dilema I was told I would not get my points because they didn't have me listed as a member. How can this be I asked when I registered to book my reservations, have made trips in the past and you send me loads of offers? Reply-- is there anything else I can do for you !!! NO POINTS. I said let me speak to a supervisor and was put on ho;ld where after 45 minutes I hung up. Terrible service. If I would not lose my money I would cancel my reservations made through them and go elsewhere.. Never again will I deal with them.
View full review
Review
#639293 Review #639293 is a subjective opinion of poster.
Cons
  • Not able to solve issue online
  • Customer service
Reason of review
Poor customer service
Preferred solution
Give me the points I have coming to me or some other compensation

Expedia - Flight Booking Review from Houston, Texas

Last night we tried booking a mexico vacation through Expedia, and after giving our card information were told there was an error. Long story short, they went ahead and extracted the amount due for our trip and flight (obviously thousands of dollars) and got nothing in return. No reservations, no airline tickets. After calling costumer service and being put on hold and passed around to different "customer service representatives" we finally talked to a supervisor of a supervisor telling us that they don't know what went wrong, but we should try to apply for a refund because they took almost 3000 dollars out of our account. I asked to be transfered to someone in that branch and abruptly hung up on. Tried calling back and after another 45 minutes got no answer. I sent two emails and tried calling an alternate number and no one has contacted me. So we had to cancel our cards after Expedia drew out $1600 (the trip was $2700 so??????) luckily our bank is disputing the charges from Expedia. I am appalled at the lack of professionalism and cannot believe how unhelpful your customer service people are. Posting here is last resort because all options from your website (phone numbers, email, etc.) have been exhausted.
View full review
1 comment
Anonymous
#987888

Expedia is not the airlines. When you buy from them, you give them money to act as your agent in buying from the airlines.

In transactions involving debit cards where no pin number is used, the merchant can put a hold on your account for the amount of the proposed purchase. If no purchase occurs, this drops off in 24 or 48 hours. If a purchase does occurs, the merchant sends in the settlement charges and your bank account is then charged only the one amount. The purpose of this is to protect the merchant.

Otherwise people can, and probably have, changed their mind and withdrew the money from the account, etc. Best to use a credit card.

Review
#639069 Review #639069 is a subjective opinion of poster.
Service
Expedia Flight Booking
Reason of review
Problems with payment

Cancelled my booking but still took my money | Expedia review

1.0
Details
I made a booking, which was cancelled blaming me , instead it was Expedia's own processing problem , my credit card provider told me they had approved the payment and gave me the authorization code. Still the problem persisted , I was emailed that everything was ok and could rebook, which I could not do, I was promised a phone call which did not happened, I called from the UK to the USA about 6-7 times, made to wait made to re-explained everything all over again. I had to make a new booking and make another payment, so far no apologies no money back. disgusting service, No More Expedia for me
View full review
Review
#638680 Review #638680 is a subjective opinion of poster.
Cons
  • Not call back
  • Conflicting information
  • Unable to resolve problems
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund
1.0
Details
I booked a round-trip flight from Philadelphia to Key West for my brother's wedding in May of 2015. The flight down was cancelled by the airline, I had to contact Expedia to get a new flight which got me to Key West late with a long layover. Fine, inconvenient, but...
View full review
1 comment
Anonymous
#1246604

I am in the same boat I booked my flight from santa barba to Dallas. I got here found that my flight got move two hours up and now I will get a flight from santa barba to phoniex to Dallas and won't get home till midnight thank you very much Expedia never booking with them again.

Review
#638172 Review #638172 is a subjective opinion of poster.
Cons
  • Being on hold pointlessly
  • Poor customer service
  • Changes without notification
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • ticket cancellations

Horrible customer service | Expedia review from West Hollywood, California

2.0
Details
It was horrible customer service. I called to customer service of Expedia for change my flight. I was more than 2 hours on line with same Expedia representative, he could not help me during long time. And finally disconnected call. No one did not call back to me. I tried to call to Expedia one more time, but could not reach any representative. I tried to ask call back from web site, but it does not work. I am completely unsatisfied of Expedia customer service. I have urgent change of air tickets, but could nor reach any representative who could help me.
View full review
Review
#637737 Review #637737 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1164
Preferred solution
Let the company propose a solution

Hotel Accommodation Review

1.0
Details
I'm in a *** hotel that is dirty and just nasty found a used Crack pipe and a haft smoked joint I have a 2 way mirror above my sink and the floor have no been cleaned for a week that I know of
View full review
Review
#637458 Review #637458 is a subjective opinion of poster.
Reason of review
Bad quality

Expedia - Airline Tickets Review from Auckland, Auckland

Bought 2 tickets 1mth prior to my mum & daughter flying from Auckland, NZ to Melbourne, AUS in Dec 2014. Received confirmation email from Expedia day before flight with both tickets confirmed. Turned up to the airport to find they had cancelled my mum's ticket with no explanation! Had to purchase a full price ticket because their customer service team couldn't help! (Service Centre in India) Within an hour of getting home I was on the phone trying to get a refund and some acknowledgement of error on their side. Six months later I am still waiting for a refund and apology! To top it off...they keep sending me their sale specials emails despite NOT ticking a box to receive them!! Horrible, horrible experience and will NEVER book with these scam artists again!
View full review
Review
#637179 Review #637179 is a subjective opinion of poster.
Reason of review
Poor customer service

Expedia Flight No rebooking or rerouting with 12 hrs HOLD TIME

1.0
Details
SO I got a flight for BNA to MNL and paid for it before. However in the airport, I got my bags checked in and my boarding pass issued - meaning I'm already in and ready to fly. But due to the traffic in TSA checkpoints, I missed my flight. Now, it should be a prerogative of a reputable company such as EXPEDIA to provide rerouting or rebooking on a immediate manner in accordance with the policy. The whole scenario was accidental, and the customer is not at fault for missing that flight, PLUS I got a proof that I'm checked in because I HAVE MY BOARDING PASS. Unfortunately, after I missed the flight, DELTA airlines was much obliged to help me reroute but due to EXPEDIA being my travel ticket provider, I need to call EXPEDIA instead and have it reroute for me to DELTA and PAL. So, I thought the nightmare has ended, I was wrong.... it just started - I kept on calling EXPEDIA for almost 12 hours already! 12 *** HOURS! for a rerouting of my flight. With almost 20+ agents and 4 supervisors, they couldn't book one single reroute for BNA to MNL? How hard could that be? well, other than the fact I was on hold for 12 hours, I also missed the opportunity to get an earlier flight later that day because of their incompetent customer service (always on Hold, then when you get disconnected, you will have to start another booking inquiry) and their going back and forth to PAL and DELTA to have DEAL they said. I was left in the dark literally because I am still at the airport 1130 PM!, and the DELTA personnel still didn't help me either. BECAUSE EXPEDIA SAID THEY WILL COORDINATE WITH DELTA, and I was foolish to believe that. Imagine, they even booked a rerouting for SFO to MNL later on, BUT WITHOUT the flight from BNA to SFO. On which case they cancelled the flight themselves, so another "not the customer's fault" scenario happened again. I have proof of everything, their rerouting incompetence because I have a copy of the error they made for SFO and BNA. Then I also have m boarding pass saying that this is not a "no show". So as far as consumer rights is concerned, there should be a protection for us consumers about this unscrupulous policies that deny our right for compensation or refund if such accidental things happen. Isn't that why we have a compensation regulation? isn't it also the reason why WE HAVE TO BE REROUTED IMMEDIATELY once we missed our flight? That was the policy! So they broke it themselves and did not do their due for their bargain. Is it still the fault of the customer? Absolutely, NOT. That's why I filed a complaint already, and now also have a dispute with my card that I used. Because even my card representative said that this is NOT RIGHT because the ticket wasn't even used and now they will also leave their customer up in air. GOOD JOB EXPEDIA, we'll just see how FTC looks this up. *** I HAVE MY BOARDING PASS, BAGGAGE SLIP, ITINERARY CHANGES THAT DELTA AND EXPEDIA MADE, as a proof of their lack of consideration for fair customers like us. I hope somebody could help me out, but now, I'm on my way to another flight with a $1,091 additional ticket. My finances are now ruined because of expedia. I hope you have a goodnight sleep for all of this mess you did with a customer.
View full review
Review
#636916 Review #636916 is a subjective opinion of poster.
Cons
  • Incompetent staff
  • No ticket
  • Never call back
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Flights arrangement
  • Rerouting
  • Hold Time

Dishonest billing practices | Expedia review from Paris, Ile-De-France

1.3
Details
BEWARE DO NOT USE EXPEDIA. I have 2 on-going problems with Expedia and I advise everyone not to use them: first, when booking flight tickets with them, twice they have blocked far more money on my credit card than the value of the flight (over 1500 USD more each time). When I called, I was quickly told it was a "deposit" in case I damaged the hotel room. I responded that I did not book a hotel. I was then told it was in case I damaged the rental car. I did not book a rental car--only flight tickets. I was then told to contact my credit card company to show them "proof" that too much money had been blocked. I spent quite a bit of time doing this and sent them the proof. They simply never answered. After several customer service calls--each time being told the same useless information, I was finally told by one honest customer service representative that this is systematic with them and they will "hold" the money for 3 weeks and then give it back. He said the only thing to do was to wait it out. And in fact that is what happened--3 weeks later my money was released. So they are apparently doing this systematically--giving themselves a free float at the cost of consumers--as during that time, I could not use my credit card as they had "maxed it out". Secondly, when booking another small flight ticket (100 euros), they charged an additional fee of 3 euros to me and tried to claim it was charged by the airline company. I confirmed both with the airline company and my credit card and both confirmed that this extra charge was made by Expedia. They refuse to refund me (I know the amount is small, but it represents 3% of the transaction and was NOT AUTHORISED by me). They refuse to answer me and they cannot give me any further info. DO NOT USE THIS COMPANY--IT IS A SHAME THEY HAVE SUCH A DOMINANT PLACE IN THE MARKET AS THEY ARE EXTREMELY DISHONEST!!!
View full review
Review
#636122 Review #636122 is a subjective opinion of poster.
Pros
  • Easy website
Cons
  • No refund
  • Theft
  • No confirmation of transaction
Reason of review
Poor customer service
Loss
$3
Preferred solution
Let the company propose a solution
Tags
  • Dishonest Billing Practice