Anonymous
map-marker Washington, District Of Columbia

No help

I was trying to update my pickup car hour Localiza (rent a car) And you couldnt help me You told to contact rent a car and rent a car told that they couldnt do nothing because we made the reservation with Expedia and they cant do nothing just you Conclusion I am in risk to lose my car reservation THANK YOU FOR NO HELP
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Jen L Viw

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Verified Reviewer
| map-marker Dedham, Massachusetts

We had lost power and I booked hotel 20 min ago now power is on I need to cancel

I'm very upset I had only had this reservation for about 15 minutes , I had no power at my house and right after booked hotel power came back on and couldn't get refunded. I'm very mad I have to eat this money .
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Anonymous
map-marker Orlando, Florida

You put the wrong name on our reservation, would not accept responsibility and correct the error to allow us to obtain our rental vehicle..

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We were returning customers and had given our names as wife and husband Hill The documentation to the rental car company was generated by the computer and it listed wife husband Hill. When we showed up at the rental agency, neither of our drivers license match the name on the document.

The rental agency would not honor the contract. We contact Expedia, explained the situation, and asked them to correct the computer generated error. They had a policy that the contract could not be changed and refused to correct it.

We would have had to pay twice as much for the car. I spoke to a supervisor who would make the correction, but found us a different, lower price and gave it to us for our original price.

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Peter K Eiv

Did Not Rental Car Available Already Paid For At Airport

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Terrible experience. Nightmare. Called Expedia customer svc, talked to multiple people who barely spoke English and who did not know what they were doing, had an Antonio the supervisor argue with me and not provide a solution, wasted 2 hrs of my time on the phone, did not have vehicle I rented and refused to provide another option even though several other vehicles were available. All at midnight. Will never use Expedia again.
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Cons:
  • Multiple calls and still problem not fixed

Preferred solution: $1000 for the incredible disrespect, lack of professionalism, stress, waste of my time, patronization, all at midnight over Xmas weekend.

User's recommendation: Do NOT recommend

Barbara W Itb

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Verified Reviewer

2nd cancellation of room

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Cant get the blank room cancelled and being billed for $ 3,200 for 6 days I have trying to cancel room since-2-13-23 Hotel honored cancellation but Expedia does nothing; they dont respond to any type of communication
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Loss:
$3299
Pros:
  • B s
Cons:
  • More b s

Preferred solution: Full refund

User's recommendation: Stay away

Anonymous
map-marker New York, New York

I can't get into my room

I could not get into the Hotel- the scan card did not work--- luckily we tried a bunch of combinations of the physical address on the number key pad and one finally worked- I would like someone to address this professionally as the experience was horrible and no one picked up the phone.. -Jason
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Charlaine Ljf
map-marker Fort Lauderdale, Florida

To cancel a reservation

We have tried to cancel a reservation number 727390****3245 and cannot get a hold of anyone or anything cannot get through the website. Cannot get a phone call.
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User's recommendation: Dont use this company

Dustin R Pqr

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Verified Reviewer

Bad stay at Bear Creek Mountain PA

I booked a stay at Bear Creek the week of new Year. They advertised that there mountain was open for the holiday weekend they were making snow for a Christmas Miracle! When we arrived the lady said that if weather was good the mountain would be open for our stay however we found out after check in the mountain was closed indefinitely until conditions changed. We drove a ways and spent a bunch of cash to do basically nothing for 2 nights. We should of been told at check in that the mountain was closed for the length of are stay no matter the weather. Bad Business Shady Advertising
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Do not stay at Bear Creek Mountain Resort

Anonymous
map-marker Sterling Heights, Michigan

Boarding pass

They sold me a package including airfare but then latter when on vacation said my airfare price went up $300. I was forced to spend another $300 to get home. I will not be using Expedia any more
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Anonymous
map-marker Chicago, Illinois

Cancel flight

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After I buy the tickets for a friend he receive a call from his family because his sister passes away The customer rep helped me out to cancel the reservation
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Anonymous
map-marker Brockton, Massachusetts

Canceling and Rebooking Fligh

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Conor helped me out and made sure the flight that I made a mistake on was cancelled and the new one that I booked was all set. He helped my worries. Thank you
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Anonymous
map-marker Clayton, Indiana

Cancel reservation 2005****

No help at all. Got booked at the wrong hotel and now it won't cancel the reservation. I.m now paying for two hotel rooms.
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Anonymous
map-marker Bellevue, Washington

Cancel flight

Please let me know if my flight was canceled. Itinerary number is 727673****8694 Also had my email address wrong. Correct one is mkriggs57@***.com
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Stephen F Gwg

Cancel reservation

Made paid for a room for tonight, but plans changed I cant go tonight. So now I have to cancel and get a refund.
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Loss:
$240
Pros:
  • Convenience

Preferred solution: Full refund

Deby D

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Verified Reviewer

Cancellation

Would like to cancel reservation in February from Detroit to Tampa , and my return flight from Tampa to Detroit. February 10-25. Help {{Redacted}}
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Loss:
$350
Pros:
  • Cheaper prices
Cons:
  • Cannot get a hold of a real person

Preferred solution: Full refund

User's recommendation: Easier connection

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