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I did not realize hotel price was raised while completing deal because air & hotel are combined | Expedia review from Phoenix, Arizona

While booking a trip for several days, hotel price was $189. Then I decided to add and combine with airfare also to get a bundle rate, and they raised the hotel by $95.00 without my knowing. They show a lump sum with no breakdown between air and hotel. So it is confusing, you do not know how much they are charging for either. I did not catch it until later, when my credit card split payment between hotel and airline. I understand rates could change any time but final payment page should show breakdown costs so you would be able to notice it.
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Review
#649281 Review #649281 is a subjective opinion of poster.
Reason of review
Pricing issue

Cancel Hotel problems | Expedia review from Torrington, Connecticut

Wanted to cancel Hotel room went to hotel they 3 days early to cancel desk clerk said you have to go thru Expedia who you made the reservation with , First call was dropped after waiting 19 minutes to cancel , second call I had them call me back ,person had very poor English but said she will cancel. Went back to hotel to confirm and said yes Expedia called and cancelled.Later that night.she called my home phone and said she did not see a credit to my account,but I did not get it until I got home several days later .I called Expedia was on the the phone for several hours I think they just put me on hold and never check anything .The only communication is with someone from India with poor English and will not help you I will never book with Expedia again
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Review
#649084 Review #649084 is a subjective opinion of poster.
Cons
  • Incompetent staff
  • Poor understanding english
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Expedia - Luggage Review from Pool, England

1.0
Details
Booked honeymoon tickets to south korea this summer, needed extra luggage so purchased the deal with option for additional luggage at small FIXED fee. Took me 5 WEEKS to get hold of customer service to try to pay for this extra luggage, at the end, I got told by Expedia that it is not possible so I just have to pay for whatever the airlines have to charge me at the airport. Ticket is not refundable of course, so I just have to purchase another ticket elsewhere, or gamble my luck at the airport. There is only one winner in this situation, the one that pocket my money and think it is justifiable.
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Review
#649003 Review #649003 is a subjective opinion of poster.
Reason of review
Problems with payment

Expedia - Hotel Booking Review from Vancouver, British Columbia

1.0
Details
I booked a hotel in Daytona, Florida through Expedia. I'm writing my complaint now because it bothers me that Expedia doesn't take responsibility for their actions. EXPEDIA WASHES THEIR HANDS CLEAN FROM TAKING ANY RESPONSIBILITY FOR ANY OF THEIR ERRORS. This is not right. What happened is, I booked a reservation for a hotel and the date changed. And Expedia admitted that I booked it for the date I wanted, but then the date changed after it booked. A so called Manager was able to track down my online booking. Somehow Expedia recorded following my navigation on their webpage. Again, I booked a hotel reservation. And it changed. Yes, the date changed within minutes. I assumed it was correct. And then, They blamed me for not noticing the change on the email confirmation. I assumed it was done right. I lost over $3000 dollars. I will never use Expedia again. All my friends or family will not use Expedia again. And they haven't. Expedia are the mafia of travel websites. Expedia will "ROB" you with your eyes open. They should be punished by law. I'm still very upset. I'm not a wealthy person. And don't have $3000 dollars to throw away. It is very upsetting. I have to admit. I did cry my eyes out.
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Review
#648780 Review #648780 is a subjective opinion of poster.
Reason of review
Order processing issue

The Worst Customer Service EVER | Expedia review from Meridian, Idaho

1.0
Details
I recently booked a hotel room through Expedia but unfortunately could not use the room for the night I booked it. I contacted the hotel directly and they assured me they would issue a refund but I had to go through Expedia. I contacted Expedia three times about this and they stuck to their story that the hotel was the reason I was not getting a refund. I contacted the hotel again and the shift supervisor told me that Expedia was lying to me. I relayed this information back to Expedia and got another e-mail, they never had the courage to call me and tell they always e-mailed me. I believe the hotel that Expedia Lies to their customers
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Review
#647110 Review #647110 is a subjective opinion of poster.
Pros
  • Price comparisons
Cons
  • Not able to solve issue online
  • Being wrongly charged
  • Substandard service
Reason of review
Problem with delivery
Loss
$189
Preferred solution
Full refund

Expedia - Flight Booking Review from Adelaide, South Australia

1.0
Details
I have used Expedia to book overseas holidays for years. This time however was an absolutely appalling experience. I will never ever ever ever use Expedia again. Every single flight we booked was incorrect. When rectifying the flights the phone calls to customer service were extremely painful. I was on hold for 30 minutes. The customer service person was rude and disinterested. After being on the phone to her for over 20 minutes she told me I would have to call back another time as she was having to wait too long on hold to the airline. I then had to call back at a later time (in order to rectify THEIR problem) and explain the entire scenario again. Our flights were then rebooked. To our disgust, when checking into the flights we were told the flights didn't match up and we wouldn't even have enough time to transfer planes. Expedia had rebooked us onto flights that they knew would never work. This left us stranded in Mexico. This happened several times throughout our holiday, almost making us miss our own wedding at one point. Just DISGUSTING! I will NEVER use Expedia again. I complained and recieved a generic email in response. Very poor.
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Review
#646204 Review #646204 is a subjective opinion of poster.
Service
Expedia Flight Booking
Reason of review
Order processing issue

Incorrect reservation and no customer service support | Expedia review from New Braunfels, Texas

BUYER BEWARE: Confirmed hotel reservation came through with incorrect dates and incorrect room type. Called Expedia and they advised to talk to hotel (no changes/cancellation reservation) since it was their policy. Talked to hotel who agreed to same rate for the change to thecorrect date. Called Expedia CS Mgr back who advised that for the date I wanted there would be a rate increase by $18.43 since reservation was first booked (less than an HOUR before). Would not accept old hotel rate. CLASSIC BAIT AND SWITCH for a garbage booking system and equally useless Customer (NON) Service. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#646151 Review #646151 is a subjective opinion of poster.
Reason of review
Poor customer service

Expedia's customer service sucks big time!

I booked a hotel in Langkawi Malaysia with them. The web page had some technical error. My itinerary came with a different hotel. On day on check-in, I called Expedia. Agent then had it cancelled and told me that all to be well and I will be getting my refund. 1 month on and no refund whatsoever (luckily l checked my credit card statement). I called agent (another one). He asked me to call him back later first! I did just that and as he couldn't contact the hotel, 2nd time he asked for my mobile saying that he will call me back later. That was some 4 days ago and there was no call back from him. I then wrote to their customer service site which incidentally has a promise of respond within 24 hrs. I got a reply almost 72 hrs later. It asked me to call agent (3nd one I suppose) but quote an allocated complaint number for ease (am I almost back to square 1!). Big well known company. But extremely poor customer service- shame on you ! Top management where are you. Brand name at stake man! I was just thinking, is it worth my time to claim the small refund!
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Review
#645514 Review #645514 is a subjective opinion of poster.
Pros
  • Easy website
Cons
  • Incompetent staff
Reason of review
Problems with payment
Loss
$31
Preferred solution
Full refund

Lack of cooperation between Expedia and airlines

Because I used Expedia, the inexperienced Jetblue agent could not produce a boarding pass and flight change in sufficient time, when I realized upon going through security that I printed my receipt and not the boarding pass because Expedia website is a busy mess. She locked her system, needed help from others, 30 precious minutes wasted as I was trapped at ticket counter and unable to get boarding pass. No kiosks for Expedia or Jetblue at DCA, no helpful available agents, and she refused to call gate agent and let me rush to get thru security at 6 am and caused me to miss my flight! I was there in sufficient time, had no luggage. Just needed the darn boarding pass. Also because expedia does not issue email reminders like the airlines do about flight check in or EASY, CLEAR, QUICK ability to produce boarding passes, it contributed to the whole debacle that resulted in my missing my flight and now fighting to get my money refunded. I could not find my flight on the Jetblue site so was unable to generate a boarding pass from there. I will NEVER use Expedia again. This happened to me once previously when gate agents were quick to dismiss ticket changes when a flight got cancelled and relegate me to the very bottom of the pile when it came to rebooking.
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Review
#645264 Review #645264 is a subjective opinion of poster.
Reason of review
Poor customer service

Customer Service Nightmare | Expedia review from Ho Chi Minh City, Ho Chi Minh

1.0
Details
Expedia basically have no customer support - they have robots who answer phones saying they 'care' and that there 'might be brief delays in answering,' as well as (if you are lucky enough to get to speak to someone) people who tell you what you already know or who can spout a lot of excuses if they stuff up your booking or billing. I waited on hold on around 7 phone calls for up to an hour, was promised call-backs that NEVER HAPPENED, was disconnected while still waiting etc etc. So now I have no air ticket, and a pending charge on my credit card that won't go away. Don't use this company. It is the absolute pits - shambolic processes and so-called 'service.'
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1 comment
Anonymous
#1021984

Expedia is the worst customer service in the GALAXY, absolute nightmare!!! & calls, over 7 hours on the phone mostly on hold to correct a flight they failed to book!

They sent a Voucher, looked OK until we tried to use it?

OMG, then on hold, not one person knows how to use it, on hold 5 to 6 times each call, sometimes over 27 minutes on hold? Are you kidding in this day and age?

Not possible for any company to have worst service, just not possible. Use another company, safe yourself the unbearable!

Review
#645189 Review #645189 is a subjective opinion of poster.
Cons
  • Unable to resolve problems
Reason of review
Poor customer service
Loss
$1000