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Expedia fraud. $300+ to change hotel date within change/cancel deadline

1.0
Details
booked hotel room for 4 nights - plans changed, now only need it for 3 nights - am well within the deadline for change/cancellation - even phone agent started out telling me there will be no penalty and charge but ... then was told that i have to pay the 'new' rate for the 3 nights which is $100+ per night than my original rate. So i am giving up one night which clearly expedia can sell at a higher rate so should be a positive for expedia but no ... want to also charge $100+ per night change fee on top of that. started out using the website and was told to put in my phone number and expect a call within 5 minutes - 3 hours later, no call, so called the phone number - after asking agent to speak to manager was put on hold and hanging up now after 25 minutes on the phone. shameful fraud and lies to 'loyal' customer every step of the way.
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Review
#1014426 Review #1014426 is a subjective opinion of poster.
Service
Expedia Room Booking
Cons
  • Bait and switch practices
  • Dishonest business practice
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

EXPEDIA is fraud portal

CASE HISTORY: On or around July 12-14 2015 Ali Haider contacted Expedia.ca to book Two tickets for Passengers: HAIDER/ALI and HAIDER/SAFDARI MS thru Etihad Air On Confirmation by Expedia.ca Confirmation was given for Booking the above tickets for Travel on 16th Nov. 2015 from KHI-YYZ and cost agreed as C$838.43 each totalling to C$1,676.86 for which Expedia.com were authorized to withdraw from VISA/TD GOLD SELECT CREDIT CARD ENDING WITH ...4108 plus an insurance of Booking remaining entact even in case either the passengers were not able to travel and for which the Airways were informed well in time for change of date ( the Insurance was purchased for C$110.20 bearing no.EXPEDIA*1110826750012 EXPEDIA.com. The Passengers were surprised to see instead of one Set of Bookings three sets of Booking when the STATEMENTOF ACCOUNT DATED 21st July 2015 was issued by the TD GOLD SELECT to ALI HAIDER. An immediate complaint was lodged by Mr. ALI HAIDER to the credit card Telephone no.1-800-983-8472 (The credit card carried no written complaint system and only Telephone complaints were required to be made) A person who attended the Phone Mr.Obed informed that a dispute was lodged by them for each case as follows: For KHI-NYORK FOR $875.49 D-1593647 For KHI-NYORK FOR $875.49 D-1593651 (These tickets were never booked and could not be booked as Ali Haider was neither a citizen of US nor has a Visa) For. KHI-YYZ. FOR $833.89 D-1593654 For KHI-YYZ FOR $833.89 D-1593659 Till that time one Confirmed ticket was issued so the matter was not Raised. The Confirmed ticket a copy of which is also attached had following details: Expedia.ca itinerary no.1110951399522 Booking ID: NOEXUD ETIHAD AIRWAYS CONFIRMATION CODE: DJFPIV SUBSEQUENTLY the credit card people were remindided about the above dispute an other Dispute no was given for the flight to NYORK = D-1619881 And D-1619684 The Flight was supposed to leave on 16thNovember 2015. When I checked fro Etihad Airways there was no such flight. This was joint conspiracy of Expedia.ca, Etihad Airways and TD Canada the bank where Mr. Ali Haider had his accounts and the credit card was also issued from TD Canada. With this letter copies of following Documents are attached: -GOLD SELECT Statement of account dated 21st July 2015 -Copy of Ticket issued by Expedia.ca with complete details -copy of Ticket issued by Etihad Airways Pakistan offfice. In Pakistan offfice when I raised the other issues I was told that as as I reach Canada by the flight for which the ticket was issued then these matters will be sorted out by contacting Expedia.ca and Etihad Airways Canada office. Due to certain conditions I had to do get the Ticket for travel on 16th November 2015, deferred. I called Itehad Airways offfice in Karachi and Abudhabi and asked the to give me another date of travel in accordance with the Insurance I had already paid for. But inspite of my many call it was declined. I informed Expedia.ca too but to no avail. Since I had to come to Canada I travelled by an other airline and am here till writing of this letter. However while going through my emails I found one Email from Expedia.ca in my SPAM FOLDER some times in 2016. In that letter(copy Attatched) I found that Expedia.ca in their email dated 05,Aug 2015 that Itehad Airwarways had cancelled my ticket (for Travel Date 16/11/2015) Since then I contacted Expedia.ca on the Telephone no. That was mentioned in the above referred Email and also the itinaerary no. So that at least the amount be refunded to me. I was in Canada when I got this mail and could not utilize any ticked booked from KHI-YYZ. But nothing came out and all my efforts to sort out the issue were not listened to. Even VISA CREDIT CARD PEOPLE who are responsible for making unauthorized payment should have at least try to workout ways and means to help me. After all I was holder of their credit card since about 15 years and it was their duty to sort out my case. ALI HAIDER 289-380-1934 177 Madisson heights,Markham ONTARIO L6C 2E8
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Review
#1013645 Review #1013645 is a subjective opinion of poster.
Service
Expedia Flight Booking
Reason of review
Order processing issue
1.0
Details
Dont ever rent a car from expedia !! Its a scam, and u will never get your money back. Dont do it! Worst customer service too
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1 comment
Anonymous
#1336955

Booked a car before going to Almeria Spain recently, I thought I had a good deal for the 10 days I was staying which included third party insurance, I was also prepared to pay an excess if required with the car company GOLD CAR. Expedia did not send me a email, just the initial booking request which I printed off.

This is not getting at Expedia but GOLD CAR but what appeared a good deal turned out to be a costly mistake.

I was pressurized into having to accept their full comprehensive insurance or go outside to negotiate a price with a taxi to get to my hotel 40 miles away. Because I did not have a credit card they would not accept my visa

as payment for excess. I had no alternative but to take their insurance which they used my visa to do so?

what appeared to be a good deal at £90 ended up costing over £233.09. I will seriously think about Expedia in future and certainly never GOLD STAR.

Review
#1008049 Review #1008049 is a subjective opinion of poster.
Service
Expedia Car Rental Booking
Reason of review
Poor customer service

Expedia - Flight Booking Review

2.3
Details
Spent 25 minutes on hold with Cs agent Vedeka (or similar) to discuss options for flight change. No options or resolution offered, when questioned in regard to the 25 minute delay on hold Vedeka stated she was receiving error messages on system. Would have been nice to know of error at start of call rather than after complaint made. Problem still not resolved at end of call. Rather book directly with airline, poor Cs with Expedia.
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Review
#1007195 Review #1007195 is a subjective opinion of poster.
Service
Expedia Flight Booking
Reason of review
Return, Exchange or Cancellation Policy

False Advertisement | Expedia review

1.0
Details
Expedia is probably the greediest and most false advertised business I have ever worked with. We paid for a flight to POP and also bought a coverage that said we could cancel the flight and be fully reimbursed. Bull ***! After we cancelled we assumed they would abide by what they said and return what we paid for the trip. No instead we were informed we could only use the amount we paid for a trip in the future. So we decided to take advantage and use it for another flight to POP but they decided to charge an extra $780 for that flight even though we had $1050 from the last flight that we cancelled! I will never use Expedia again because they are nothing but a bunch of greedy crooks. Hopefully the owners of the company will go to ***! My wife and will be sure to forewarn everyone else about their false advertisements! Also be sure not to use Jet Blue they are the exact same! They are nothing but worthless Scumb bags.
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Review
#1007135 Review #1007135 is a subjective opinion of poster.
Service
Expedia Flight Booking
Cons
  • False pricing
  • Most unreliable
  • False promises
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2000
Preferred solution
Full refund
Tags
  • Expedia dishonest pricing

This is crazy!!!! | Expedia review

Feb 5-12 2017. When you're supposed to be on Norwegian cruise line through South America, but instead you're back home in Canada with your children all because Norwegian cares to educate the cruise ship centres about not bringing a Samsung 7 aboard instead of educating their sales centres about proper documentation required to sail through South America. After being told we cannot board because of insufficient documentation, They left us stranded for 7 hours without any assistance, nobody came to our aid, when we were told we couldn't board. They told us someone would help us with computer access or phones to find other means of hotel or accommodation until we resolved the issue. But they never came. No free wifi. We had to use our own. And now our phone bills will be hundreds of dollars. They avoided us until the entire centre cleared out. They didn't bring us water, they just said sit here and someone will come help you. My 6 and 8 year old sat on a chair and waited and waited to hear anything at all. Nobody cared to offer them a drink or maybe some food? No. Nothing. No one came to offer us any help. They told us to find our own way to Uruguay and that the Brazilian embassy could issue a visa to us in 24 hours which was a lie. We tried, we tried a water bus, a bus station, all sold out. We were told it's a week to get an appointment and 3-4 days to receive the Visa. They said anything they could go just get rid of us. We waited 7 hours for our luggage, but Norwegian sailed away with our luggage. We were left there with nowhere to go, no clothing, and Norwegian cruise line offered us not one word of consolation. The agency I booked our cruise though, Expedia cruise ship centres has told me that Norwegian has not educated them on this matter and they weren't made aware by Norwegian. So who is responsible for our trauma, our stress, our tears? Who will make this up to our children who had one outfit, one underwear, and had to return to canada a week too soon without their winter clothing? Who is accountable? Not to mention Expedia for Td sent me a confirmation email that our flights had been switched to a sooner date out of Argentina since we couldn't get to Brazil, however upon arrival at airport Expedia had failed to issue our tickets and couldn't let us board. So we had to, out of our own pocket pay $10,400 for a one way ticket home and we ran through the airport seconds before they closed the gate. Had we not had the available funds we would still be in Argentina, stranded. To this date, I still don't have our luggage. The nightmare Norwegian started, spiralled and continued causing more and more of a trauma for us, for days on end. Tell me Norwegian & Expedia , who is responsible for this. Family and friends feel free to share. We need to create awareness. How are we to know if our agency tells us we don't require any other documentation except our passport? Norwegian told me the previous week 80 Canadian/American people were denied boarding, and our week around 30 Canadian/Americans. They must be proud. And yet week after week this happens with the Brazilian visa and they create ZERO awareness. And ZERO solutions from Norwegian. I sure am happy for our luggage however, sailing the world without us. I'm sure the luggage will have lots of amazing memories to tell our children, those of which we were robbed.
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Review
#1006031 Review #1006031 is a subjective opinion of poster.
Service
Expedia Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund

Denied coverage to US service member serving in combat zone | Expedia review

1.9
Details
Bought a ticket from Expedia with the AON insurance for leave from Djibouti to meet my family in Brussels (hadn't seen in over a year) and due to military mission change had to cancel 72 hours prior to departure. Expedia said I could rebook ticket value elsewhere within one year. Ten months later went to rebook ticket value through Expedia and told could only be done for same rote. Tried explaining that I was no longer stationed in Djibouti and it would cost me twice the amount to return there ( which I have no desire to see again) on top of price difference for new ticket. Expedia said to file through AON since I bought the insurance. Claim denied as I didn't qualify for medical reason. Apparently serving in a combat zone to protect American interests (that would include AON and EXPEDIA ) didn't count. What a disgrace. Have used CheapoAir and their travel insurance in the past and had no issues. NEVER will I use Expedia again as they endorse deceptive marketing practices taking advantage of a very vulnerable audience.
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Review
#1005844 Review #1005844 is a subjective opinion of poster.
Service
Expedia Flight Booking
Pros
  • Ease of website access
Cons
  • False advertising on their policy
Reason of review
Poor customer service
Loss
$795
Preferred solution
Full refund

Expedia being unable/uncapable of helping with an issue

1.0
Details
Very very disappointed and outraged about the way Expedia is treating my issue. Not getting any real help or progress. I've been trying to resolve my problem for about a month and spent numerous hours on the phone at this point with various representatives and supervisors at Expedia all to no avail. I need to cancel 2 reservations for August ad September of 2017 and have been trying to do it since mid January. I am requesting a refund. My reason for cancellation is outlined in a letter from my attorney that I sent to Expedia 4 times per request of different representatives. I was told that Expedia support team hasn't been successful to reach Aeroflot airlines, which is the company servicing my flights in August and September. I get an email back today with a response that my request for refund was due to a flight schedule change, which is not considered a sufficient reason for refund, so it is denied. That's not why I was requesting a refund!!! I have no idea about any flight schedule change and I don't care about it. I am cancelling with a very serious reason. Someone has to contact me and get this resolved. I can't spend any more time on the phone getting nowhere with this, while precious time to cancel my tickets is wasted away! I demand a supervisor/manager/CEO - someone to call me and get this straight! My number is (843) 814-1474. Nadya Slingerland.
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Review
#1004902 Review #1004902 is a subjective opinion of poster.
Service
Expedia Flight Booking
Pros
  • Like hitting a brick wall
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund

My experience | Expedia review

called expedia 3 times and no results do not use expedia do not give them your cell phone number contacted hotel they were very helpful and assured me they do not make the calls three different english speaking hotel customer service people said most likely expedia. expedia barely speak english, put you on hold and act like your are the only person alive to have such an issue.expedia barely speak english, put you on hold and act like your are the only person alive to have such an issue. then you get transfered or hung up on, very much a waste of time.
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Review
#1002530 Review #1002530 is a subjective opinion of poster.
Service
Expedia Customer Care
Reason of review
Poor customer service

Repeated phone calls | Expedia review from New York, New York

2.0
Details
past 3 months get 2-5 calls per week for 3 months on cell phone. called expedia 3 times and no results do not use expedia do not give them your cell phone number contacted hotel they were very helpful and assured me they do not make the calls three different english speaking hotel customer service people said most likely expedia. expedia barely speak english, put you on hold and act like your are the only person alive to have such an issue. then you get transfered or hung up on, very much a waste of time. after 60-100 cals from over 25 different phone #s i will never use expedia again. 11-11-16 was date of service and todays date is 1-31-2017.
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Review
#1000729 Review #1000729 is a subjective opinion of poster.
Service
Expedia Customer Care
Pros
  • Ease of use
Cons
  • Phone calls
Reason of review
phone calls
Loss
$5
Preferred solution
stop phone calls