Expedia
Reviews and Complaints
Awful experience with Expedia team
Car rental issue
I just filled this out and somehow now I got to fill it out again that's *** me off so I got off the plane place an order for a rental car through Expedia which pops up on everything that I try to do vacation wise and somehow or another I got Expedia Columbia which I don't know I'm in the United States how that happened so when I called them I was referred to talk to Columbia Expedia for what reason I don't know I booked my vacation with Expedia America so I rented the car paid the amount that was needed went to get the car and it was unavailable to me they had no cars why did I pay and they had no car so I sat around the airport trying to get a vehicle for 2 hours with my family of two young ladies and my wife only not to get a vehicle to take an Uber home and be told I'd have to come back the next day for the rental vehicle so I had to get an Uber the next day to get out to the rental airport pick up my vehicle and I'm still charged an extra day for a vehicle I did not have also trying to get a hold of customer service on my vacation waiting hours on the phone and then telling them to call me back I need to be called back hours later this is a waste of time I spent a lot of money to spend on my vacation and not have to deal with stuff like this customer service is unacceptable in the way they handle the people that have already booked and paid with them
Preferred solution: Price reduction
User's recommendation: Look over who you book with carefully
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service, resolution
Aweful. I was on hold In total for over 6 hours.
The modification of flights wasn't captured by your system. After a 2 hour wait/ conversation I was advised to wait 24 hours and call back the following day. As a result , the flights I needed to purchase to return home were sold out! I had to purchase my tickets for the NEXT day additional cost was 736$ !
In addition, another hotel stay- 235$, additional pay for my dogs , 100$ , uber to the airport- 45$ i had to take off another day at work. YOUR ADVICE WAS AWEFUL! You should treat your customers better.
I will never use your company again. And I will share my experiences with others as well.
- Convinience
- Very very long hold times
- Poor customer service
- Bad advice
Preferred solution: Full refund
User's recommendation: NEVER USE EXPEDIA
RefundMoney
Reimbursement of cancellation of trip 10/05-10/10 at fairfield In Mansfield Ma. I have to put in insurance claim and got disconnected several times
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery pissed off
Until someone actually talks to me.... I most certainly do not recommend anyone deal with this company. It's a vicious run around of the same options that don't help and then they disconnect the line!
- Automated customer service sucks
Preferred solution: Full refund
User's recommendation: Don't go through Expedia for bookings
Emergency with flights
User's recommendation: Make sure you checked your flights correctly otherwise be ready to pay extra for unwanted mistakes.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cibolo, TexasIssues at the resort
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNo receive my refund
Preferred solution: Full refund
Bad service
Preferred solution: Full refund
Accidentally booked the same Rent-A-Car twice. Attempted to get a refund from one of them.
Cancel a flight
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Warrensburg, MissouriBooking reservation
User's recommendation: Expedia has great customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoMany phone call to get my CoVid flight refunds. Doing the same process over and over again with no results. of
User's recommendation: No, no know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancellation hotel
Company fixed the issue and I have been provided with apology. Request refund and sent medical form to hotel
Preferred solution: Full refund
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