Expedia
Reviews and Complaints
Customer service was good
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Verified ReviewerCall customer service
Preferred solution: Price reduction
User's recommendation: I like to talk to somebody in person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Reseda, CaliforniaNever received refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Kennewick, WashingtonDescription of room incomplete
The Holiday Inn Express room was written up a having two bedrooms, showed a picture of two queen beds and a written comment of one twin bed. So I thought there was a room with two queens and another with a double.
It has one queen in a bedroom and a sofa sleeper I what was the living space. Ask the hotel to let us change rooms. They said we had to go through Expedia. Tried to message Expedia and got cut off and tech would not reset to do it online.
Called and sat on hold for 30 min. Finally talked to a person. She had me sit on hold for 15 mins when the guy got in with me I had to retell they whole problem. He had me sit on hold for at least 10 min while he called the hotel.
Then came back to me and said the hotel was not answering the phone. So he would email them. He also said I would get an email from Expedia with a voucher for $50 for my next stay. Well I still have no voucher from them and nothing from the hotel.
Very disappointed in both of these companies. Bad service on both parts.
User's recommendation: Don’t trust the write ups and don’t think they will work with you to change any problems.
My hotel reservation
Return flight cancelled
User's recommendation: Expedia will not support its clients with problems. What’s the use buying from them? The airline worked with me and my flight was reinstated. What do we get from Expedia? Nothing!
I did not get my tikit in emai
User's recommendation: Thaks
Modify reservation
User's recommendation: If there is any chance something might change, read the details on a reservation through Expedia.
781867****
- Never had an issue
Preferred solution: I need to change the date of my flight from tomorrow 01/12/, I have an emergency meeting on Saturday and I won't be able to travel tomorrow, I need to change the date to Sunday 01/14/24
Having trouble with reservation
Question about hotel reservations
The person who helped me with my refund today was amazing! This is why I am writing my review. Thank you!
Wrong date booking
Unable to talk to anyone
User's recommendation: Make customer service a priority
Unable to process a new booking
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