Kotaro Cmw

Customer service was good

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Weird email was sent and I need to confirm my reservation.. the woman triple checked and made me feel secure that everything was ok.
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Sal C Abc

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Verified Reviewer

Call customer service

I need to talk to somebody in customer service. I like to talk to somebody about my airline tickets. Can somebody please call my number so I can talk to somebody in customer service. 816-916-****. Thank you, Sal.
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Preferred solution: Price reduction

User's recommendation: I like to talk to somebody in person

Lee C Vtk

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Verified Reviewer
| map-marker Reseda, California

Never received refund

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Still have not received my refund of 66.00 dollars charged to my account for insurance purposes on a reservation that had to be cx
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kennewick, Washington

Description of room incomplete

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Expedia - Description of room incomplete
Expedia - Description of room incomplete - Image 2

The Holiday Inn Express room was written up a having two bedrooms, showed a picture of two queen beds and a written comment of one twin bed. So I thought there was a room with two queens and another with a double.

It has one queen in a bedroom and a sofa sleeper I what was the living space. Ask the hotel to let us change rooms. They said we had to go through Expedia. Tried to message Expedia and got cut off and tech would not reset to do it online.

Called and sat on hold for 30 min. Finally talked to a person. She had me sit on hold for 15 mins when the guy got in with me I had to retell they whole problem. He had me sit on hold for at least 10 min while he called the hotel.

Then came back to me and said the hotel was not answering the phone. So he would email them. He also said I would get an email from Expedia with a voucher for $50 for my next stay. Well I still have no voucher from them and nothing from the hotel.

Very disappointed in both of these companies. Bad service on both parts.

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User's recommendation: Don’t trust the write ups and don’t think they will work with you to change any problems.

Anonymous
map-marker Montego Bay, Saint James Parish

My hotel reservation

I made a hotel reservation and my email address was incorrect so i am not able to access the email that was sent with the confirmation
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Anonymous
map-marker St Johns, Parish Of Saint John

Return flight cancelled

Confirmation code: GUKGFH Name: Murielle Jeanty I originally booked a trip from Newark to Antigua for Jan 12, 2024. I had problems with my passport so I called the airline and I didnt fly with AA on that date. I made it to Antigua using a different flight on Jan 13 thinking my return flight from Antigua is still available. To my great surprise it was cancelled. What happened? I need my flight to be reinstated. I would appreciate your assistance in this matter. Thanks Murielle Jeanty
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User's recommendation: Expedia will not support its clients with problems. What’s the use buying from them? The airline worked with me and my flight was reinstated. What do we get from Expedia? Nothing!

Anonymous
map-marker San Francisco, California

I did not get my tikit in emai

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I did not get my tikia in my emai this is not the way work we pey money its came from very hared work plz help the pepal how dont know I m kieep on asked y my tikia came on my Emil adders hi day you will get my money is didact but tikia no came in my email last time I pey $150 but I get tikia in my email but this time I did not get
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User's recommendation: Thaks

Anonymous
map-marker Davis, California

Modify reservation

I did not contact PissedConsumer and have no idea how you were informed of my need to modify a reservation. My reservation with a Maui auto rental company was made through Expedia. It could not be modified after Alaska Airlines cancelled my 737-max 9 flight, but it could be cancelled. The Expedia person cancelled it. I have been unable to modify Expedia reservations before. I'll remember not to use them in most cases.
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User's recommendation: If there is any chance something might change, read the details on a reservation through Expedia.

Pedro B Uyp

781867****

I need to change the date of my flight from tomorrow 01/12/, I have an emergency meeting on Saturday and I won't be able to travel tomorrow, I need to change the date to Sunday 01/14/24
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Pros:
  • Never had an issue

Preferred solution: I need to change the date of my flight from tomorrow 01/12/, I have an emergency meeting on Saturday and I won't be able to travel tomorrow, I need to change the date to Sunday 01/14/24

Emillie Ttp
map-marker Los Angeles, California

Having trouble with reservation

Ok me and my husband have reservations on Iberia airlines operated by American Airlines have airline confirmation code for Ubers went to Iberia put in codes to pick seats on overseas trip and Iberia statement came up cannot access these codes and was unable to pick seats on Expedia at time of booking because they were having problems and said go directly to airlines to book seats
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Norma C Afp

Question about hotel reservations

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Very satisfied with phone automated assistance. My booking was easily found using my phone number and the booking issue was cancelled speedily
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Kiyan Wlg

The person who helped me with my refund today was amazing! This is why I am writing my review. Thank you!

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The customer service rep that assisted me today was great. Thank you so much. The rest of my experience was not the best, I had an emergency and when I tried to cancel it told me my refund was $0 and I was well within the time frame for cancelled time required by the hotel. It was one of my first times using Expedia and am so happy I got in contact with someone who was able to assist otherwise I may not have used this service again. They were able to provide me with my full refund. Thank you so much!
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Anonymous
map-marker Portland, Oregon

Wrong date booking

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I accidentally booked for the wrong day, my customer service representative helped me change it. Thank You
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Anonymous
map-marker Lexington, Kentucky

Unable to talk to anyone

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Unable to cancel reservation at grand Hyatt Tampa for 12-27-2023. Lucas at front desk has already approved this cancellation Wife is at offer hospital in Tampa Thank you Dr James b McCord 208-610-****
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User's recommendation: Make customer service a priority

Casee Jgp
map-marker Newark, New Jersey

Unable to process a new booking

I am still waiting for a call to reserve a new booking. I need to speak with a customer service representative since the option for new reservation is unavailable
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