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My son and I booked a package trip to Bali for 14 days through the Expedia website in June. We put the dates and all details on the Expedia site and were quoted a total price of A$1,716.47 We paid the amount three months in advance to departure with my wife and I...
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2.0
I liked
  • Package initially offered seemed good value
I didn't like
  • No confirmation of what was ordered via expedia
  • No transparency of booking via expedia
  • Package confirmed did not meet expectations
#1102192
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Please be aware that booking with Expedia lead me to pay more then they listed it for. I just booked a flight overseas with Expedia -the amount that they posted was $1,280.10 when I booked and they processed the payment amount higher then they posted, I was charged...
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1.0
I didn't like
  • Serice
  • Substandard service
#1102146
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I am never EVER going to use Expedia again. I am currently in Canada and wanted to change a flight reservation from Toronto to Ottawa. I called Expedia Canada and was told that I would have to wait between 5 and 8 minutes for someone to respond. In fact I waited 45...
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#1100855
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Expedia - Terrible. Lost another customer

Expedia
#1104220
We maid a reservation at a hotel through expedia. And due to a closed highway. He had to cancel less than 4 hours after making the reservation. And was denied a refund was charged 100%. I'll never do business with expedia again.
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Expedia - Worst experience of my life

Expedia
#1081305
Worst customer service of my life
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Expedia - Never go to the Radisson Phoenix North

Expedia
#1078738
1.0
Details
Booked a reservation here and their staff is rude and won't let anybody come into the hotel and told us to your property without even asking for C reservation never ever come here contact me if you feel like coming here and giving it a chance and I'll tell you about your other things
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Expedia Room Booking Review

Expedia
#1038828
Unethical and unacceptable. Charged us for entire room after cancelling even when they promised they wouldn't.
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Booked two rooms and pre-payed (mistake). Hurricane hit and hotel was closed. Expedia says they can't get hold of the hotel to facilitate refund, although we were able to on first try. Expedia still says they can't. Not only worst website I've encountered in the 21st...
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#1100810
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I booked an Airport hotel in Chicago through Expedia. When I got to Chicago I called the hotel several times to get picked up at Airport. They never came to get me. I had to find alternate lodging. I told Expedia about my inability to get to hotel, and asked for a...
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1.0
I didn't like
  • All of it
#1098774
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We are hotel partners with Expedia and an error was made when reconciling 2 cancelled reservations. I phoned into them to rectify the situation prior to our due date on the invoice. I was told that if an error is made thats too bad they will not change it. So they are...
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I didn't like
  • Absolutely no customer service shady and dishonest
  • Unwilling to resolve issues
#1095308
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Expedia not refunding for room full of bugs
Expedia not refunding for room full of bugs
Expedia not refunding for room full of bugs
Expedia not refunding for room full of bugs
Expedia not refunding for room full of bugs
Expedia not refunding for room full of bugs
Expedia not refunding for room full of bugs
We booked four rooms, one of the rooms had bugs, ants, and other insects all over. We couldn't stay there with two kids. I contacted the hotel front desk and she came upstairs to check. She tried to kill some ants with windex which obviously didn't work. They were...
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Anonymous
Anonymous

This isn't Expedia's responsibility. They work with hotels to get you a good deal, they don't write the hotel's policies. Also, you mention "ants, bugs and insects", all of ...

1.4
I didn't like
  • Extremely poor customer service
#1094825
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Even Expedia's manager advised to use other website...
I've been customer of the Expedia for a long time until recent event when I really needed their assistance. Expedia is good until you do not have any problems. They do not take any responsibility for reservations they make. So I booked the flight from Russia to US. My...
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2.6
I didn't like
  • Extremely poor customer service
  • Long time waiting on the phone
  • No resolution for my problem
#1093615
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Made a reservation 1st of August, cancelled it within 5 minutes due to wife finding better price. Got a cancellation notice 30 minutes later and said nothing would be charged to my account. Week later checking my credit card statement and see I have been charged 207.45...
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2.0
I liked
  • Never dealing with expedia again
#1093386
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Contact Expedia

Headquarters Address:
101 NE 3rd Ave STE 1720
Fort Lauderdale, Florida 33301-1168
United States
Phone:
(404) 728-8787
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I booked a car rental for few days and want to cancel it. It is written that I can cancel the reservation for free but their online cancellation doesn't work. I called several times expedia and always the same answer that they cancelled it but on my booking in their...
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1.0
I didn't like
  • Dont want to send me an email toconfirm my cancellation
  • Avoidance in answering my questions
  • Fake promisses of reimburse
#1091851
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