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I booked my reservation through Expedia. There has been unauthorized changes to my Itinerary by American Airlines. When I called up to cancel my Itinerary, they kept me in the call for more than 3 hours and I was working with the Supervisor Celina. She said she is...
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1.0
I didn't like
  • Worst experience with supervisor celina
#1116366
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Personal flight booked through Expedia from Ottawa to Moncton with Porter Airlines was cancelled on a Friday and rescheduled for 3 days later which meant missing the weekend event. Had to quickly book an Air Canada flight out of Montreal and drive two hours plus pay...
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1.4
I didn't like
  • Responsiveness
  • too long to credit
  • Extremely poor customer service
#1115009
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They would not change the typo, neither would the airlines and I was on the phone as I booked the ticket... they made me cancel refund and then repurchase for a higher price. They are horrible... i just told them to refund and Id never use them again. Their customer...
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1.9
#1109950
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Expedia - Expedía insurance scam

Expedia
#1115218
2.4
Details
Just bought a trip on Expedia and added insurance because there was a chance we could not make it, when called to cancel te trip we were told that the flight was non refundable so we would loss all the money, the trick part is that before buying you are not warned of this, because in your flight details they rather not include that info... smells bad to me
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
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Value for money
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Expedia - Motel Room Nightmare

Expedia
#1113105
1st, could not get into room, 2nd, floor had several weak places in it, 3rd, broken toilet seat, 4th lights flickering, 5th, bugs crawling on bed, 6th, stains on all carpets
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Expedia - Terrible. Lost another customer

Expedia
#1104220
We maid a reservation at a hotel through expedia. And due to a closed highway. He had to cancel less than 4 hours after making the reservation. And was denied a refund was charged 100%. I'll never do business with expedia again.
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Expedia - Worst experience of my life

Expedia
#1081305
Worst customer service of my life
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I canceled my reservations 6 weeks prior to our dates due to Hurricane Irma in Key West Florida and was denied refund of my monies by Expedia . My Payment was to Expedia and Not to the hotel chain besides that gave them 6 weeks to fill the room , I'm sure they won't...
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1.0
I liked
  • Like hitting a brick wall
  • Would not rectify problem
  • Dishonesty
I didn't like
  • No refund
#1106268
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I bought the cancellation insurance from Expedia. I paid over $100. The top three reasons to buy insurance say 100%. When I cancelled I was told that I would only get a credit on American Airlines, and I only had a year to use my credit. 100% refund is not the same...
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Anonymous
Anonymous

Read the complete benefit coverage not just the buy in, Yes it says 100% cancellation, but it doesn't say 100% refund,.,,there's a difference. Insurance is only for medical em...

1.0
#1105996
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we had no power at the house and wanted to find a hotel to stay at. I called expedia and they arranged a hotel for us. we packed up our stuff and headed over to the hotel only to find they had no power either. I called expedia about it, and the rep said he would find...
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#1105739
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My son and I booked a package trip to Bali for 14 days through the Expedia website in June. We put the dates and all details on the Expedia site and were quoted a total price of A$1,716.47 We paid the amount three months in advance to departure with my wife and I...
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2.0
I liked
  • Package initially offered seemed good value
I didn't like
  • Each party blamed the other for the booking
  • Confirmation came from third party website webjet
  • No confirmation of what was ordered via expedia
#1102192
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Please be aware that booking with Expedia lead me to pay more then they listed it for. I just booked a flight overseas with Expedia -the amount that they posted was $1,280.10 when I booked and they processed the payment amount higher then they posted, I was charged...
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1.0
I didn't like
  • Substandard service
  • Serice
#1102146
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I am never EVER going to use Expedia again. I am currently in Canada and wanted to change a flight reservation from Toronto to Ottawa. I called Expedia Canada and was told that I would have to wait between 5 and 8 minutes for someone to respond. In fact I waited 45...
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#1100855
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Booked two rooms and pre-payed (mistake). Hurricane hit and hotel was closed. Expedia says they can't get hold of the hotel to facilitate refund, although we were able to on first try. Expedia still says they can't. Not only worst website I've encountered in the 21st...
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#1100810
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