U.S. Airways & Expedia

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Feb 12, 2008

Expedia complaint by Grace1886

US Airways changed my flight twice. I booked the original flights with Expedia in October. They made a minor change in December. The second time, US Airways scheduled me for misconnecting flights. Smart.

I ended up spending 3 hours on the phone with Expedia customer services reps. Most of my time was actually being put on hold. I was disconnected twice. Expedia reps can't give out out their direct lines because they can't make outbound calls. I was told by the last rep the my two prior calls were with reps located in Cebu & Manila Philippines. After 3 hours, they were still not able to get me rescheduled flights with US Airways who also have bad customer service.

I called US Airways myself who said either take the two flights we give you or we'll give you a refund. I got this info after talking to 5 people for a total of 3 hours. The changes to the international flights added another connecting flight and an additional 9 hours of travel time.

I will never book flights through Expedia or US Airways.

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Comments (4)

1. Written by Expedia ***, on 10-06-2008 17:58

After booking my tickets for the wrong dates, they cancelled the tickets and promised a refund. I never saw the refund, its been more than two months. I have wasted 25 hours on the phone with them and every time they say they have to talk to their supervisor. Then they put you on hold for two hours or until you hang up or the battery of your cell phone dies!!! The worst experience of my life...ever....save yourself some trouble and stay away from expedia. I have decided to devote my life to educate people about these blood sucking corporations like expedia. Please discuss this with people you know and save them from this scam. People don't get serious untill it happens to them....but i request you to learn from the experiences of others.

Thank you

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2. Written by Ty Dub, on 08-04-2008 10:28

Well, I started out thinking expedia just scams all sorts of people, when I've only found 1 case of this (the website mentioned above)

Most of the other things people claim to be "scams" or "breaches of contracts" are actually their own dumbass faults. Things like "soft charges" which is the very basis for how a debit card works(google how does a debit card work) or the actual airline screwing up, and people blaming expedia. Read the terms and conditions, and all the fine print BEFORE you agree to purchase something, and you'll almost never feel ripped off again. Most of the time people DO NOT read the small print, then when they do something or expect something that they think should be offered, but isn't (in the terms and conditions) they get pissed and instead of taking responsibility themselves, go out and blame everyone else.

I'm not saying expedia has never ripped anyone off, but 95% of the complaints and "supposed scams" I've read is customer error

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3. Written by Jake B., on 24-03-2008 23:29

Expedia pulled the same scam with me as well (which is more of a breach of contract, or should be looked at as a promissory estoppel issue). It seems that I am not the only one who has fallen victim of their omissions/misrepresentations either. I think everyone should get together and see if we can't get a class action law suit against them. I would also like to say that their agent supervisor, Carmeli (spelling?) has omitted or deleted important conversations from their records in regard to their fraud and misrepresentations, and if one was to enter into such a suit, they should try and get a litigation hold put on their records ASAP under the new FRCP rules in re electronic discovery.

It seems obvious that there are a number of people who have fallen victim to Expedia, Inc.'s scam, which view in a light most favorable to them, is nonetheless a breach of contract. I think in the aggregate there would be significant damages that could easily be proven, provided of course Expedia, Inc. has not destroyed that information (Although the FRCP 2006 amendments will provide for sanctions and strict punitive damages if they did).

Where they need to be hit the most though is on the punitive damages side to keep them from continuing on this practice for fraudulent misrepresentations.

I think they feel that it would be too costly for most individuals to hire an attorney to resolve their $100-$1000 issue (risk assessment), so most customers will eat that cost. But I think there needs to be a class action law suit filed against them. I plan on taking them to small claims court this summer, but a class action suit seems more appropriate to keep them from doing this in the future.

Expedia was also in court a few years ago because they were charging customers for taxes that were supposed to be paid out to the cities in which they booked packages too...I just think that their misrepresentation scam is a way to compensate for those lost revenues...

Are their any attorneys out there just itching to get a big cut on a punitive damages award? I think you'd have a great case in a class action suit!!!

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4. Written by Just a thought, on 21-03-2008 02:24

If it took you 3 hours and expedia 3 hours.... may be expedia was doing just what you were?

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