Within 24 hrs of booking a holiday with Global
Travel Agency (GTA), there was a crisis which meant I could not travel. Immediately I spoke to GTA who said it was refundable as
Expedia would not cancel. So I called
Expedia, who verified that I was the Customer and not the TA, then cancelled the Hotel, but gave the refund of GBP 449/-to Global TA who are not returning it to me, despite calls, visits and emails.
Expedia should have told me they were giving it back to the TA instead of to me - I would have decided against
cancellation knowing GTA were not a reputable TA like Thomas Cook, and would sit on my
money. Therefore
Expedia, should refund the
money to me now, and get reimbursed by GTA or blacklist them.
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