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DO NOT USE EXPEDIA!!! There price match is BS they will tell you at first that you will get the price match best price with in 24 hour but you must book it first.

Then when you push them for the price match they come up with some crazy non-sense. I found my vacation $300 dollars cheaper on Priceline.com when I called before I booked to make sure that they would price match the first person I talked looked at up (for 30mins) and told me yes that if I booked it she would transfer me to customer service and they would refund the difference plus $50 vacation credit ( wow great so I thought ) and I booked it and she transfered me. This is the part where the wheels feel if the wagon. The next person that I talked to was very hard to understand and after another 15-20 mins of looking up the same thing the first lady looked up she tells me now after it is all booked that I can not get the price match.

After going round and round with the person that I could hardly understand I asked for a supervisor. She put me on hold for 10 mins. Then she asks if the supervisor can call me back I said no that I would hold she pushed for the call back and still I said no and then click she hung up. I will say that about 3-5 mins later the supervisor did call me back.

By now I am very angry! So this guy tells me that it does not qualify for there price match because it is not the same room. WHAT I got the standard / economy room he tells me that Priceline offers a less than standard room I tell him that I have talked to the Hotel it self before I ever booked and that there standard room is the lowest room they have.

He tell me that they could put me in a less than stardard room ( I'm think like what the broom closet ) this is total BS they are just screwing you out of what they advertise. Hey Expedia here's an idea hire have call centers here in America and hire Americans and maybe stand behind what you advertise.

Monetary Loss: $2022.

Location: Washington, District Of Columbia

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Guest

yes Expedia and all the poor souls who have the extreme misfortune of finding no honest employment are pathetic.....

credit card companies beware. Hotels, your reputation is suffering if you conspire with this sorry excuse for a company....

karma will be rich for you and the co-conspirators

Nightmare is such an understatement

I cannot believe anyone still uses them

Some folks live in communist, totalitarian, dictatorships where the individual is snuffed out.

Others live in rich western democratic nations where the individual is snuffed out. Its the same, we're all screwed by the GREEDY PIGS WHOSE APPETITES ARE NEVER QUENCHED

Guest

they are the worst you can't understand them and they do absolutely nothing ask for a supervisor i think he or she is flying over as we speak they want you to stay on line as they do something i have no problem but not for 1 hour they should have used americans not call centers they are the worst i will never ever use them again and if anyone is to ask me about them i will tell them to talk to a new born you get the same response

THOMAS BERKEY

Guest

Cheap is expensive. Book direct.

Guest

Expedia sucks. American airline moved my international flight from 2:24PM to 12:20PM and I didn't get any notification for the flight change.

I was not able to get on the flight and called Expedia. I was put on hold for almost 3 hours and they asked me to pay about $700 for flight difference and change fees. I was very stressed. Expedia customer service didn't help at all.

I had to call American airline myself and ended up I paid $200 to get the next day flight.

Guest

Got screwed. I purchased tickets to Poland from Houston, Texas.

I had to fly to Germany first. Then finally arrived in Poland. Did some business there, then the nightmare began.

I arrive at the airport and find out that the airlines in German were on strike. I had insurance with Expedia in the event something happened.

Well I had to fly to London just to get back to Houston.

Expedia did not pay the the flight to London nor the flight to houston.

I tried to get a refund and never did. I paid expedia for a round trip upfront. The flight back was cancelled by the airlines and I had to pay more to get back home via another country.

It was a bad experience. Expedia customer support sucks.

When you ask to speak to a supervisor, there is one hour of waiting (long distance call) then when you wait for a Manager, that is another3 hour wait just for them to act like they don't hear you and hang up on you. A real bad costly experience.

Guest

Their price guarantee shucks big time. They will only refund max S $125 even if price difference is $350!

Do I look like a monkey?! And I called them within 2hrs of booking the *** hotel rm.

They refused to let me cancel saying mine was a flight n hotel deal.

Of their website cannot gv good deals they shld remove that *** line Price guaranteed.

Guest

Expedia is awful, you don't get much for all the points you gather, customer service disconnects you every time I have called, they transfer calls until they drop your call or you spent hours on hold.

Guest

Expedia has a customer service page.......but you can't actually contact Expedia. In other words, Expedia really does not have a customer service.

Expedia will take your money, but they are too busy to bother with real questions or request. I quit using them years ago.

Guest

I've had a terrible time dealing with Expedia. The TL;DR version is that I bought trip insurance through them, and had to cancel, and then got the run around from them.

Called multiple times, always put on hold for over an hour, and then call dropped on their end.

I wrote a whole blog post about it here - https://peggyluwho.wordpress.com/2014/09/28/expedia-sucks/

Guest

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding information) this is not for them to decide. Lets take back some of the power.

Subject: "At Will Employment" Hi, A text message can be used to fire you even if it was sent off property and outside of working hours. Without warning as long as they can assume they know what a conversation is about. We need a standard here, warnings and full review of situations before an employer can fire. A rebuttal system for human resources.

That's why I created a petition to The Missouri State House, The Missouri State Senate, Governor Jay Nixon, and The United States House of Representatives, which says: "Stop employers from firing employees without warning or just cause.

" Will you sign this petition? Click here: http://petitions.moveon.org/sign/at-will-employment-2?source=c.em.cp&r_by=1095**** Thanks!

Former employee for a terrible company

FYI Hotels.com is Expedia

Guest

Expedia is awful. They say they get your rooms cheaper for you(and they do.), but then they take the discounted price and the original price and charge you the original so they can make money off of the difference. So in all reality, you save nothing.

Guest

Expedia sucks. We changed a ticket for business purposes and Expedia never cancelled the original ticket. I can't check in because they didnt' do this simple thing.

They are incompetent.

Guest

EXPEDIA SUCKS !!! :( THEY DO NOT HONO THEIR โ€œLOW PRICE GUARANTEEโ€ !!!!

I too had an experience with the Expedia operators concerning their lowest price guarantee.

I booked a room in Las Vegas Nv. at the Golden Nugget with Expedia for a price of $161.37, and then seen it on the Golden Nugget website for $128.91.

I filed my low price guarantee within 1 hour of booking through Expedia, (your required to do it within 24 hours) and it gave me a response saying โ€œThank you for your email, you will receive a response within 48 hoursโ€. Since I did not get a follow up e-mail in my inbox, I waited for a few hours, and refilled my complaint to make sure they got it. I again never received an e-mail response so I thought I would wait for the 48 hours and see what happens. After I waited the 48 hours and never received any communication from Expedia, I e-mailed them to see what was going on with my filing. Again waited another day or two with no response, so I called them to ask what was going on. (actually you put in your number they call you back) I talked with the operator, (very hard to understand) and they told me that I never filed anything with them. I explained that I not only filed it once, but I filed it again to make sure, and followed up with a e-mail. After waiting on hold for another 30 minutes, they came back and said that they found it and they had Good News, they were going to give me the $50.00 credit, and $8.00 for the difference between the two prices, I said that was great, but the difference was not $8.00 but it was $32.46, and I requested that they refund the proper amount, when I was put on Hold againโ€ฆfor another 15 minute. They returned to the line, and told me that he was wrong, and that they have my filing but that they have not yet made a decision on it as of yet..(so the story changed again) That I would receive a response within 24 hours, so I got a case number, and waited. After 2 more days with no response at all from them, I called them again, telling them that I was not happy, and expected that they straighten out this situation while I was on the phone, and they assured me that they would, then put me on hold. After waiting on hold for 15 minutes, she came back and saidโ€ฆโ€Brian, Brian?โ€ and I responded twice, then she hung up. I got back on the phone with them yet again, and they said please hold, and hung up again !! This went on for about 4 more phone calls, continuing to hang up on me, when finally I just ask for a supervisor. On hold again for another 10 minutes, she finally came to the phone, and proceeded to tell me that I never filed a claim, and that they could not help me. I proceeded to tell her that I not only filed it once but twice, and she continued with her story about me not filing a claim. I gave her my โ€œCase Numberโ€ to show her that I have been on the phone with them many times, and she put me on hold again, and after another 10 minutes, she came back and said that she actually did find my claim but that it was too late since it was now a week later. I told her I filed it within 1 hour of booking with them and insisted she do more research on the matter, then back on hold. After another 15 minutes, she returned and said that I indeed filed it in a timely manner, but more bad news, I used a $50.00 credit that I had with them (Expedia) and that made the price cheaper, so there would be NO REFUND OR $50.00 COUPON. I was pretty upset, telling her that they cannot punish me for using MY CREDIT (that belong to me !) to help pay for the trip to their advantage to make the price lower, virtually punishing me for using my credit, and she insisted that the price was lower, no matter how it got there, so no low price guarantee. I kept on insisting for another 5 minutes that they had to honor their policy, and she finally said that they would give me the $50.00 coupon but would not be issuing a price match refund. Having been on the phone with them many many times for hours, I had enough (their whole plan to begin with) and accepted the coupon, without the refund price difference.

EXPEDIA SUCKS !! DO NOT USE THEM !! I WILL NEVER AGAIN !!

THEY DO NOT HONOR THEIR LOW PRICE GUARANTEE !!

:(

Guest

Extremely pissed at Expedia customer service. I was charged double the actual booking rate for my last hotel room.

Called the customer service line and was told "we cannot help you because you tried to cancel the hotel reservation after 4:00pm."Crazy enough the hotel was booked at 4:30pm which pushed me into the next days time bracket according to my credit card company. Thank God the agents at my credit card company aren't *** like the managerial staff at Expedia!

Guest

I have just come off the phone having had a very aggravating conversation with Expedia and wasted 30 minutes of my life that I will never get back.

I have been a loyal Expedia customer for over a decade and have spent in excess of thousands of dollars/ pounds with them.

The reason for my frustration in their Price Match policy in Australia. The policy says if you can find the same flight travelling on the same day on the same airline, with the class, fare basis and cancellation policy the same, and is quoted in Australian dollars, they will refund the difference and give you a $50 voucher towards your next booking with Expedia.

So I took them at their word, since they are a decent and reputable company. So I had found a flight that was cheaper that the one quoted on Expedia. It was from Sydney to Melbourne and it was on edreams and it was $173.28 vs. $177.73 on Expedia. Not a lot of difference but cheaper.

So I rang Expedia as instructed to do on the website and told them of this. I explained that the fare offered on edreams was $144.18 but they charged a payment fee and taxes of 29.10 making the cost for the total fare $173.28, which was less money than total cost of the fare from Expedia (who don't charge a booking fee or taxes, since these are included in the fare costs they provide).

Imagine my surprise when I was told by the agent I spoke with that they would not honour their price match, because the fares were not the same because edreams charged me the payment fee and taxes on the fare, whereas Expedia included them in the fare. I even offered to email them a screen shot of the fare available from dreams.

So I asked them to show me where it mentioned anything about payment fee and taxes in the Price Match policy. Surely it is about the total cost of the fare in Australian dollars on the same flight with the same class, fare basis and cancellation policy. The person I spoke with said that she spoke with her supervisor and that they would not honour it.

I asked to speak to a supervisor but they were not available.

So basically the Price Match is a giant *** and even if you do find it cheaper they won't match it. So don't even bother wasting your time. Why market something that should be of benefit to your customers and also gives Expedia competitive information, if you are just trying to find ways to wiggle out of it when your customers in good faith believe what you are promoting. You just wind up upsetting what were previously happy customers. Expedia shame on you !!!!

Guest

No way around it. Expedia SUCKS!! I have successfully used other sites like kayak.com but have yet to have a smooth trip with Expedia (my bad for giving them a second chance).

Guest

I've been an Expedia customer since 2002 and loved their services. In the past 2 years I have highly upset with and this will be the last time I use.

Their outsourcing to agents who can barely speak English leaves little comfort to me while making travel arrangements. While trying to find information to change my mother's ticket, it took a 1/2 hour for the rep to give me information regarding the airline exchange fees. The rep the info will be there and when I call back I will not have to be on the phone for a 1/2 hour. Called back two days later and the rep knows nothing.

I had to repeat everything and it took another 1/2 hour. I also had a very bad experience when I went to Vegas this year.

I'm DONE with Expedia their outsourcing, poor customer service and basically can't do nothing for you after the trip is booked makes them a wrap for me. Miss the good old days when someone who spoke coherent English understood what I needed and understand what I say, Syanora, Adios, Good Bye Expedia, good riddance!

Guest

Expedia is the subprime of travel agencies. They sell rotten air tickets and Iรƒโ€šร‚ยดll tell you why.

Me and my wife bought tickets to Rome and back, with a stopover on the return trip. When I tried to choose seats assignments with the airline they told me it wasnรƒโ€šร‚ยดt possibile because the connection time on the stopover was invalid, which means it was too short and the air company would never sell such a ticket and therefore couldnรƒโ€šร‚ยดt make any alterations.

I called expedia and they lied to my face saying it was a valid connection time and that they had booked seats for us. Imagine my surprise when we sat separately on the plane and didnรƒโ€šร‚ยดt make the connecting flight on our way back...

Guest

Expedia does SUCK-they lie and you get about 500 different stories. I wanted to use a coupon code that I qualified for.

It said it was expired but it wasnt! So, the customer service supervisor said that if I paid the vacation package in full that they would refund my bank account $300 within 7-10 business days.

This never happened and after calling them numerous times their story changed. Don't trust them and if you do good luck understanding them.

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