Expedia Site Error and Charged Wrongly

Feb 19, 2012
review #298583

Tried to book a flight through Expedia, and after several tries, it's site kept returned a "site error" message.Two days later, after I have successfully booked through another site, I received a confirmation email from Expedia saying my booking went through from the other day.

Now I have booked the same flight twice through different sites. Call Expedia and spoke with several reps, supervisors, and a corporate rep and they claimed their site was fine and can't issue a refund. One of the supervisor did not even want to talk to me on the phone and just sent an email to me instead.

The corporate rep also offered another "option" is call the other site and void my booking with them.What a great customer service!

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